systechguy Posted March 31, 2009 Report Share Posted March 31, 2009 I am a Systems Tech for a company that uses Retrospect 6.0 on a Windows 2003 server and Retrospect client on XP Pro Desktops. There is a specific Retrospect client on a Desktop that the server will not see. At the server level, when I try to test the connection through Retrospect to the client, I receive a message that says "backup client cannot be found". This is corroborated within the Retrospect logs as well. There isn't a network problem, and I can ping the ip of the machine, so what I have done in the past to correct this is to reinstall the retrospect client on the problem Desktop. This time, when I attempt to do this for this mahcine through Control Panel -> Add Remove Programs and choose retrospect, I receive a pop up message "Error removing support files. Unspecified Error." I have also tried to do a "repair", but I get the same issue. I have checked the Event Viewer for any specific errors...can't find any. My next step is to try and manually remove it, but I can't find any information on what exact files to remove. Can anyone either give me a few troubleshooting ideas or point me to a site that might give me a hand? Quote Link to comment Share on other sites More sharing options...
systechguy Posted March 31, 2009 Author Report Share Posted March 31, 2009 I followed the removal instructions described in: removal instructions but after a reinstall, the Restrospect server still can't see the backup client by ip address. I made sure Retrospect client is working on the Desktop through Control Panel -> Admin tools -> Services and restarted it just to be sure. Still, Retrospect cannot connect to the client. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 31, 2009 Report Share Posted March 31, 2009 If an uninstall fails, you can sometimes use the Microsoft Installer Clean up utility from Microsoft. Quote Link to comment Share on other sites More sharing options...
systechguy Posted March 31, 2009 Author Report Share Posted March 31, 2009 I thought that only applied to applications that used Windows Installer. When I download and run the Windows Cleaup utility, I receive a list of all applications that can be removed using the application. Retrospect is not on the list. Quote Link to comment Share on other sites More sharing options...
systechguy Posted March 31, 2009 Author Report Share Posted March 31, 2009 It is important to note that when I attempt to remove Retrospect from within "Add Remove Programs", and then try and do a manual uninstall, that even when the Retrospect directory has been deleted and the appropriate registry files are gone, Retrospect still appears in the Control Panel. Quote Link to comment Share on other sites More sharing options...
systechguy Posted March 31, 2009 Author Report Share Posted March 31, 2009 If I knew where the referred support files were in the message: "Error removing support files. Unspecified Error" I might be able to fix this thing. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 1, 2009 Report Share Posted April 1, 2009 Retrospect does not exist in Control Panels. The Retrospect Client is a control panel. Have you tried uninstalling the Retrospect Client? Quote Link to comment Share on other sites More sharing options...
systechguy Posted April 1, 2009 Author Report Share Posted April 1, 2009 When I attempt to uninstall Retrospect Client through Add REmove Programs, that is when I receive the "Can't uninstall support files" message. The uninstall process will begin, but the status bar only proceeds till 1/3 of the way, then I receive the error. However, I do notice after the "attempted" uninstall, the C:/Program files/Dantz folder is not there. Strangely enough, Retrospect is still listed in the list of installed programs. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 1, 2009 Report Share Posted April 1, 2009 Strangely enough, Retrospect is still listed in the list of installed programs. Retrospect or Retrospect client is still listed? Current versions of Retrospect use the .msi so the MS uninstall tool would work. I am not sure about this older version. Quote Link to comment Share on other sites More sharing options...
systechguy Posted April 6, 2009 Author Report Share Posted April 6, 2009 Problem solved. It was a problem with a .ini file within the Install Shield program. Quote Link to comment Share on other sites More sharing options...
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