danfforemostgraphics.com Posted March 25, 2009 Report Share Posted March 25, 2009 Hello everyone, Here's my config Exchange server 2007 running on Server 2008 Enterprise 64 bit Retrospect client 7.6.107 Backup Server Server 2003 R2 64 bit Retrospect App installed This is the only app running on this box When I try to "login as" under Volume database I keep getting the login window bouncing back saying "Sorry Authentication failed. Please Retry: I have read over the documentation thourghly and tried all the work arounds I can find on this web site. It is installed just as outlined in the appendix B, and the server components are installed on the exchange server. Someone please help : (. I don't feel I should have to pay for support when I have followed all the steps and I believe it is correct, I'd be happy to pay if someone at EMC could find that I'm doing soemthing wrong... Thanks, Dan Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 What are the EXACT versions of Exchange, WIndows and MAPI? Does it matter if you use the fully qualified domain name instead of the simple domain name? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Is exchange configured for Outlook 2003 compatibility? Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Exchange server 2007 Update rollup 5 and 6 for Exchange Server 2007 Service pack 1 Running on Server 2008 enterprise 64 bit Service pack 1 all update applied Messaging API and Collaboration Data Objects 1.2.1 Microsoft Visual C++ 2005 Redistributable (x64) it is configured for Outlook 2003 compatability I will try the FQDN It will accept the domain administrator account and it's password, but you still can't see the individual mailboxes Dan Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Just tried logging into the mailboxes with the FQDN, still won't accept it : (. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 (edited) Try to follow these steps: 1) Logon to Windows (win2k8 + ex2k7) with the RBU account. 2) Launch “MFCMapi.exeâ€. Click “Profile -> Show Profilesâ€. In the “Profiles†window, click “Actions -> Create Profile†to create a new profile. 3) Select the newly created profile, and click “Actions -> Add Servicesâ€, and input “MSEMS†as the service name. 4) Input the Exchange name, and the RBU account for mailbox name. Click “OK†to finish. 5) Close the “Profiles†window. In the main window, click “Session -> Logon with flagsâ€. Input the profile name that just created, and input “0x00018022†as the Flags. Click “OK†to finish. 6) In the main window, click “MDB -> Open Other User’s Mailbox…†and choose a mailbox to view. 7) In the new window, click “Special Folder -> Inboxâ€. In the “Inbox†window, click “Actions -> Open Contents Tableâ€. Edited March 26, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 I got as far as step 6 and have an error, Code: MAPI_E_LOGON_FAILED==0X80040111 Function File f:\df7830\extest\src\mfcmapi\mapistorefunctions.cpp Line 58 Then MAPI_E_NOT_FOUND And a bunch more text Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Is there any way I can post screen shots? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 I have reset your forum permissions to allow you to attach files to the forum. I would love to see them and give them to engineering. Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Do I need to log off and back in Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 Try Switch to full reply and click Manage Files. If you don't see the button, then try a login again. Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Ok here's the series of error's when trying step 6. let me know if there's anything I else we can try. Thnaks, Dan F. Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 They are in numerical order that they occured Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 26, 2009 Author Report Share Posted March 26, 2009 Here's a screen shot of the profile created Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 I have asked our engineers to look at this thread and offer suggestions. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 Is IP6 turned on for the Exchange Server (win 2008)? IP 6 doesn't work correctly with MAPI. Can you try to turn off IP 6? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2009 Report Share Posted March 27, 2009 In addition to the above post, your failure when running the MS tool is a smoking gun. If that tool fails, then Retrospect will fail too. The problem you are having is at the system level and not Retrospect. MAPI_E_LOGON_FAILED==0X80040111 means the you can't login to the Exchange Server via MAPI. It may be some problem of MAPI when working in some environments, although Outlook's MAPI works well. Make sure: 1. RBU is a member of Domain user, domain admin, Administrator, Backup Operator, Enterprise Admin. 2. Confirm you used RBU to logon to Windows server itself before running the tool. 3. When adding "MSEMS" service, input the correct Exchange Server name, and input the RBU as the mailbox name. Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 27, 2009 Author Report Share Posted March 27, 2009 ip v6 is disabled on the exhange server Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 27, 2009 Author Report Share Posted March 27, 2009 Ok, hers some more screen shots, Still no Joy. Does outlook need to be installed on the Exchange server?. Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 27, 2009 Author Report Share Posted March 27, 2009 2 More screen shots Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 27, 2009 Author Report Share Posted March 27, 2009 The error your seeing occurs when I test the logon Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 30, 2009 Report Share Posted March 30, 2009 (edited) other users have reported the following steps help with this problem. Please let us known if it works for you Test Environment: Machine1: Win2k8 DC (domain controller) installed AD Machine2: Win2k8 + Exchange 2k7 + Retrospect Depending on whether RPCRroxy is on the same server as the Mailbox role, there are two cases. Solution for CASE 1: If you're in a multi-server scenario where the RPCProxy is not on the same server as the Mailbox, then you need to do the following: Unselect IPv6 from the properties of your NIC (on the RPC-over-HTTP Proxy machine); that will force the RPC-over-HTTP Proxy to use IPv4 to talk to Exchange and everything will be fine. In most cases, this step suffices. If it does not, continue with steps 2 and 3. Under the regkey HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters, add a 32 bit DWORD with the name DisabledComponents and value 0xFF Reboot the machine Solution for CASE 2: If you're in a single-server scenario where the RPCProxy and Mailbox are on the same machine, then the above does not work since the loopback interface still uses IPv6. In this case, you need to make the following changes in the system32\drivers\etc\hosts file: Comment out the line ":::1 localhost" Add the following two lines: My enviroment belongs to case 2, the following is my change to hosts file. # Copyright © 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost #::1 localhost 10.32.100.245 win2k8-exch2k7 10.32.100.245 win2k8-exch2k7.win2k8sp2.com Edited March 30, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted March 31, 2009 Author Report Share Posted March 31, 2009 Case 2, Hosts file edit fixed it : ). Thanks for all your help. Dan Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 31, 2009 Report Share Posted March 31, 2009 Great news. Thanks! Quote Link to comment Share on other sites More sharing options...
danfforemostgraphics.com Posted April 1, 2009 Author Report Share Posted April 1, 2009 I do have a case open with support also, can you let them know the outcome?. Also, they had me turn on some sort of extended logging and my log files are enourmous I can't find where to turn it off : (. Thanks, Dan F. Quote Link to comment Share on other sites More sharing options...
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