pevans Posted March 22, 2009 Report Share Posted March 22, 2009 I have been a Retrospect user for about 5 years with minimal problems. Until recently I was backing up to an DVD+-RW drive. This drive was not supported, but worked for >2 years using a custom configuration. A few weeks ago I received an error (-102 trouble communicating) and no optical devices were visable using NT passthrough. The drive firmware was updated after the Retrospect problem appeared, and I reinstalled and updated Retrospect to the most current version. Here are some possibly relevant details: - Retrospect 7.6.123 (with update & hot fix 7.6.2.101) - Optical drive: TSST corp DVD+-RW TSL632D (not supported but was successfully configured in Jan 2007). Note: drive currently works with other software, can burn, rip and listen/view media - Device environment: ID 0:0:0 occupied by Fujitsu hard drive, ID 1:0:0 not occupied - Preferences>Handling: "Use ASPI" is OFF Interested in any suggestions. There is a lot of material that is trapped in the optical disk backups, so I would really like a fix for this problem. Peter Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 23, 2009 Report Share Posted March 23, 2009 did you try a computer restart? Quote Link to comment Share on other sites More sharing options...
pevans Posted March 24, 2009 Author Report Share Posted March 24, 2009 Yes, many times Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 What shows up in the driver column under Devices>Environment? Quote Link to comment Share on other sites More sharing options...
pevans Posted March 24, 2009 Author Report Share Posted March 24, 2009 there is nothing under driver collumn for IDs 0:0:0 or 1:0:0. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 Sounds like the .rdi driver file got corrupted or was deleted. You may need to reconfigure the drive from the Environment tab. Quote Link to comment Share on other sites More sharing options...
pevans Posted March 25, 2009 Author Report Share Posted March 25, 2009 Please refer back to my original post: No optical drives are visible through NT passthrough. I would certainly reconfigure if I could see a drive. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Try to remove the config75.dat file from the all users\Application Support\Retrospect folder. Maybe the file is corrupted. Quote Link to comment Share on other sites More sharing options...
pevans Posted March 26, 2009 Author Report Share Posted March 26, 2009 removed all users \ Application Support \ Retrospect \ config75.dat and restarted: no change to storage device list visable through NT passthrough Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 Do you have a disk inserted when you open Retrospect? Remove all disks before opening Retrospect. Quote Link to comment Share on other sites More sharing options...
pevans Posted March 29, 2009 Author Report Share Posted March 29, 2009 removed disk, restarted computer > no drive appears Quote Link to comment Share on other sites More sharing options...
pevans Posted March 31, 2009 Author Report Share Posted March 31, 2009 Austin, any other ideas? Quote Link to comment Share on other sites More sharing options...
pevans Posted June 6, 2010 Author Report Share Posted June 6, 2010 I solved this problem by going to users\Application Support\Retrospect folder, removing devise00.rdi devise01.rdi devise02.rdi re-launching the program to going to configure>devise Note: I am no longer a Retrospect user because of the problem I encountered trying to recover my backed up data. I currently use Deltacopy (RSYNCH), which does not lock data in proprietary code. Quote Link to comment Share on other sites More sharing options...
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