RogerNCindy Posted March 19, 2009 Report Share Posted March 19, 2009 Performed a complete disaster recovery restore. When I boot the system, I get the progress bar, and then Windows XP screen. Then it just sits there like it's waiting for me to login, but with no way to log in. Any suggestions? Using Retrospect Express v7 Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 I've been backing up my system for over a yesr with this software. Now, when I need it most, it fails me. To make matters worse, there's no support. Unless I want to PAY MORE for it. Bullxxxx! You think I'm frustrated? That would be a colossal understatement. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 20, 2009 Report Share Posted March 20, 2009 What are the exact steps you followed for the restore? What is your exact version of Windows? What is your exact version of Retrospect? Retrospect Express was a free product that you received with a backup device. Often the hardware vendor will provide you with free technical support. Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 Windows XP, SP3 Retrospect 7.0.301; Update 7.0.5.102 I followed the printed instructions. I had to exit from the first wizard and allow a more complete system to be installed since I needed network access. While installing the the minimal system, I recevied two errors, "Cannot copy restore.rbc" and "Cannot copy net5211" Restore.rbc was on the CD, but the size was zero (I figured this really wasn't needed as I pointed the wizard to the correct catalog once the temp OS was up. As for the net5211.inf, it was never put on the CD (that I could find). The instructions indicate "...you must create a user account...," but I was never prompted to create one. On a subsequent attempt, I created an account, but that didn't help. An admin account also existed, but the password was unknown (on the temp OS). After the restore was complete and the system rebooted, the XP startup screen appeared with the progress bar. Then the screen with the XP logo that normall says "windows is starting" came up, but without the "windows is starting." From there the disk access stops and it just sits there. Just in case it was thinking, I let it sit overnight. Still nothing. BTW, did you "give" the software to the hardware vendor? If not, then it wasn't free. They had to cover their costs. I'd be interested in purchasing this for my son's Vista machine, as well as upgrading my own, if it works. Thank you. Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 Windows XP Professional, SP3, that is. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 20, 2009 Report Share Posted March 20, 2009 Did the bootable CD include SP3? if not, that is the problem. Try: http://kb.dantz.com/article.asp?article=9691&p=2 Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 Retrospect created the recovery disk. It was created from the system that crashed, before it crashed. Why would it create a recovery disk for SP1 from an SP3 system? Do any of the newer versions handle this? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 20, 2009 Report Share Posted March 20, 2009 The recovery disks are based off of YOUR i386 folder that YOU selected when creating the iso image. If you used an old i386 folder, then DR disks will fail. Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 Gotcha. Stupid me. I followed the directions given and looked in the i386 folder for the txtsetup.sif file. Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 20, 2009 Author Report Share Posted March 20, 2009 I've tried 4 times to create a bootable Disaster Recovery CD on two different Windows XP systems running SP3 and can't get past error -1101 (file/directory not found). It would be nice if it at least told WHAT file or directory it can't find. Did a search on the forum and found someone else with the same problem. 610 views and ZERO RESPONSES! Quote Link to comment Share on other sites More sharing options...
RogerNCindy Posted March 21, 2009 Author Report Share Posted March 21, 2009 I managed to get some resemblance of my system back by using my system's recovery disk to restore it to factory. I then applied service packs 2 and 3 and installed retrospect. From there I was able to "restore" my system. Sortof. It did NOT restore my settings. My start menu is a total disaster. I have no idea where this stuff came from. All my keys to all of my Garmin devices were lost in my mapping software. Who knows what else is missing/broken. This software is definately not worth it at any price. I have a lot of work ahead of me that I shouldn't need to do since I had backups and a disaster recovery plan. I actually looked at retrospect professional for XP and Vista, but I noticed it doesn't mention open-file backup capability for Vista. Why is that? Yet another "gotcha!" Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.