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FuzzyJohn

Retrospect and Volume Shadow Copy Service

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I am setting up a Windows XP Pro SP-3 machine from the ground up.

 

I did a quick backup test using Retrospect Single Server v7.6.123. When I started the backup I did not see the message saying "Preparing for open file backup". During the backup I had several files with Error -1020 (sharing violation). I checked the Volume Shadow Copy service and found it not to be running.

 

On a wim I uninstalled Retrospect Single Server v7.6.123 and installed Retrospect Professional v7.0.326. When I started the backup I saw the message saying "Preparing for open file backup". The backup completed without errors. I checked the Volume Shadow Copy service and fond it to be running.

 

Why the difference between the 2 versions? In Retrospect Single Server v7.6.123 when I tried to enable Open File Backup I got a message saying that my license does not cover that feature.

 

Does the Single Server version require a separate license for open file backup in XP while the Professional version will use XP's VSS? Will Retrospect Professional v7.6 use XP's VSS?

 

I was under the impression that the additional license for open file backup is to use Retrospect's Open File Backup not the Volume Shadow Copy service.

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Retrospect Professional edition includes Open File Backup for machines running Windows XP.

 

Other editions of Retrospect require the Open File Backup add-on.

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