georgesaridakis Posted November 17, 2008 Report Share Posted November 17, 2008 Hi Folks, I am running Retrospect Pro 7.6.1.101 on Vista64 with 2 identical Lite-on DH20A4H drives. I used the custom configuration tool for these drives. I have updated the Lite on drives with the most recent drivers. 90% of my backups report the following during the verification phase: Trouble reading: "foobar" (566), error -206 (drive reported a failure: dirty heads, bad media, etc.) I burn and verify DVDs and CDs successfully using Nero and Roxio s/w. Any suggestions? Quote Link to comment Share on other sites More sharing options...
georgesaridakis Posted November 20, 2008 Author Report Share Posted November 20, 2008 Easy Media Creator 10 backups verify and Retrospect 7.6 doesn't! Please pass this info to EMC, as I cannot see any way to contact tech support. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 20, 2008 Report Share Posted November 20, 2008 (edited) I cannot see any way to contact tech support. Contact Retrospect Support I don't see your device listed in the database of supported devices: Retrospect supported devices Edited November 20, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
georgesaridakis Posted November 20, 2008 Author Report Share Posted November 20, 2008 I am guessing that driver interfaces created by using custom configuration utility are no longer "guaranteed" to work. The configuration utility seemed to be able to write, read, and append, so I thought that meant everything would be ok - guess not! Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 20, 2008 Report Share Posted November 20, 2008 I am guessing that driver interfaces created by using custom configuration utility are no longer "guaranteed" to work. They never have been guaranteed. For unsupported devices, it's a "try it, you may be lucky" sort of thing. The custom configuration parameters have never been as good as the hand-crafted ones that are there for supported devices. The configuration utility seemed to be able to write, read, and append, so I thought that meant everything would be ok - guess not! Yep, you get the picture. Regarding your observation that other programs work with this drive, understand that Retrospect uses a different command set than most programs so that additional backups can be appended to the media. If those different commands don't work, then the drive doesn't work with Retrospect. See: Packet writing vs. track-at-once Quote Link to comment Share on other sites More sharing options...
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