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I am unable to get the Retrospect Client (either 6.1.130 or 6.2.229) to install on my Macbook Pro running 10.5.5.

 

After installation, I am unable to run the Retrospect client. The error message says the Client was installed without root permissions. (The installer IS running from the Macbook Pro's hard drive.) PS shows that pitond or retroclient is running (depending on which version is installed). The Client tool in Retrospect is unable to find the client.

 

I have installed, de-installed and re-installed several times with the same results. Any help would be appreciated.

 

Thanks,

sjf

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The installer IS running from the Macbook Pro's hard drive

 

This suggests you've done some research already. We thank you!

 

- Does the Retrospect Client Installer application ask for authentication before you can install with it?

 

The error message says the Client was installed without root permissions

 

Where is the error message coming from? From your attempt to double-click on the Retrospect Client application?

 

PS shows that pitond or retroclient is running

 

- What is the username shown in Activity Monitor or top for either process?

 

- Did you Uninstall before reinstalling again?

 

- Have you restarted during your attempts?

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This suggests you've done some research already. We thank you!

 

Yep -- but it didn't help much :-(

 

- Does the Retrospect Client Installer application ask for authentication before you can install with it?

 

Yes

 

The error message says the Client was installed without root permissions

 

Where is the error message coming from? From your attempt to double-click on the Retrospect Client application?

 

Well, I look for "retro" in spotlight, then click on the Retrospect Client application

 

PS shows that pitond or retroclient is running

 

- What is the username shown in Activity Monitor or top for either process?

 

root

 

- Did you Uninstall before reinstalling again?

 

Yes -- several times

 

- Have you restarted during your attempts?

 

Yes -- at the end of the install, it suggests restarting -- and I did.

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What do you see in Terminal when you enter:

 

ls -la /Applications/Retrospect\ Client.app/Contents/Resources/

 

?

 

 

Dave

 

 

dr-xr-xr-x 8 root wheel 578 Oct 18 15:37 .

dr-xr-xr-x 4 root wheel 204 Oct 18 15:37 ..

-r-xr-xr-x 1 root wheel 15648 Jun 17 16:26 EMC_client_logo.tiff

dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 English.lproj

dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 French.lproj

dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 German.lproj

dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 Japanese.lproj

-r-xr-xr-x 1 root wheel 47436 Jun 17 16:26 RetroClient.icns

dr-xr-xr-x 3 root wheel 102 Oct 18 15:37 busco.app

dr-xr-xr-x 3 root wheel 102 Oct 18 15:37 defer.app

-r-xr-xr-x@ 1 root wheel 22084 Jun 17 16:26 firewallcon

-rwxr-xr-x@ 1 root wheel 27872 Jun 17 16:26 firewallcon2

-r-xr-xr-x 1 root wheel 22740 Jun 17 16:26 icon.tiff

-r-xr-xr-x 1 root wheel 1845400 Jun 17 16:26 retroclient

-r-xr-xr-x@ 1 root wheel 632196 Jun 17 16:26 retropds.22

-r-xr-xr-x 1 root wheel 1789636 Jun 17 16:26 retropds.24

-r-xr-xr-x 1 root wheel 1011 Jun 17 16:26 universe.png

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Hey wait a minute; that's not right. Owner and Group don't have write access; retroclient (and others in that directory) should be:

 

[color:red]-rwsrwxr-x[/color] 1 root wheel ... retroclient

 

So that explains the error, but doesn't explain why the installer is not setting the permissions correctly.

 

During various beta cycles, EMC has provided a couple of easy terminal commands to restore permissions correctly. You might be able to search for them on the Forum; hopefully Robin can contribute to the thread (when his work week starts) and provide them.

 

Dave

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Hmmm, well that got me part way there.

A little magic with chmod, and the directory now looks like

(Of course it doesn't answer what happened to the installer)

 

dr-xr-xr-x  8 root  wheel      578 Oct 18 15:37 .
dr-xr-xr-x  4 root  wheel      204 Oct 18 15:37 ..
-rwxrwxr-x  1 root  wheel    15648 Jun 17 16:26 EMC_client_logo.tiff
drwxrwxr-x  6 root  wheel      238 Oct 18 15:37 English.lproj
drwxrwxr-x  6 root  wheel      238 Oct 18 15:37 French.lproj
drwxrwxr-x  6 root  wheel      238 Oct 18 15:37 German.lproj
drwxrwxr-x  6 root  wheel      238 Oct 18 15:37 Japanese.lproj
-rwxrwxr-x  1 root  wheel    47436 Jun 17 16:26 RetroClient.icns
drwxrwxr-x  3 root  wheel      102 Oct 18 15:37 busco.app
drwxrwxr-x  3 root  wheel      102 Oct 18 15:37 defer.app
-rwxrwxr-x@ 1 root  wheel    22084 Jun 17 16:26 firewallcon
-rwxrwxr-x@ 1 root  wheel    27872 Jun 17 16:26 firewallcon2
-rwxrwxr-x  1 root  wheel    22740 Jun 17 16:26 icon.tiff
-rwsrwxr-x  1 root  wheel  1845400 Jun 17 16:26 retroclient
-rwxrwxr-x@ 1 root  wheel   632196 Jun 17 16:26 retropds.22
-rwxrwxr-x  1 root  wheel  1789636 Jun 17 16:26 retropds.24
-rwxrwxr-x  1 root  wheel     1011 Jun 17 16:26 universe.png

 

Is that what you expected/wanted?

 

Now I CAN bring up the Retrospect Client GUI, but Retrospect still can't find the client -- Error -530 (backup client not found).

 

Edit: Looks like a firewall problem -- setting to "allow all incoming connections" allows retrospect to find the client!

Edited by Guest

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I'm finding on 10.4.11 both the 6.2 and 6.3 client installers are setting the client owned by admin (501) and not root. Yet another reason I despise Vise installers. Get a clue and use the Apple installer which also means ARD deployment.

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I'm finding on 10.4.11 both the 6.2 and 6.3 client installers are setting the client owned by admin (501) and not root. Yet another reason I despise Vise installers. Get a clue and use the Apple installer which also means ARD deployment.

Sure about that for 6.3.027 client? On a clean install that hadn't been corrupted by the Vise installer?

 

EMC Retrospect 8 Release Notes

 

FIXES IN EMC RETROSPECT 8.1 BUILD 622

 

--[color:red]New Mac client installer[/color]

Russ

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I'm assuming 6.3.027 supports Win Retro 7.x?

There has been no clear statement on that fact. Many have specifically asked whether 6.3.027 client is compatible (and supported) with Retrospect 6.1.230 and whether 6.2.234 client is compatible (and supported) with Retrospect 8.1.622, but there never has been an answer. It has also been noted that there currently is no Mac Retrospect client posted on the updates page in the Retrospect Windows 7.x updates section.

 

There are no release notes for the Mac Retrospect 6.3.027 client. Inquiring minds suspect that the missing Retrospect 8 Users Guide is in Argentina with the release notes for the 6.3.027 client.

 

Russ

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In my own mind, pure speculation, because the design decision seems to have been made to optimize Retrospect 8 for little-endian architecture (Intel), a decision may have been made at the same time to make the client <-> server communication be little-endian for data structures as well (note that the files, themselves, are just a data stream and don't have to be byte-swapped).

 

Now, if I had done the design/coding, I would have set the client and server up to negotiate the big/little endian protocol to be used (for backward compatibility), but I don't have any insight or input into the EMC design process (assuming that there is one), and compatibility seems very low on EMC's priority list (but high on mine - I've got data on tapes back to Retrospect 2.0 that need to be readable going forward).

 

What an amazing concept that a backup program should be able to restore from backups made by earlier versions of the program...

 

Russ

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I installed 6.3.027 and so far it seems our Windows server can only reach it if the firewall is off. I tried adding retroclient by hand but that didn't seem to work. I have tried Snow Leopard and Leopard but only futzed with he firewall on Snow so far.

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