sjf Posted October 18, 2008 Report Share Posted October 18, 2008 I am unable to get the Retrospect Client (either 6.1.130 or 6.2.229) to install on my Macbook Pro running 10.5.5. After installation, I am unable to run the Retrospect client. The error message says the Client was installed without root permissions. (The installer IS running from the Macbook Pro's hard drive.) PS shows that pitond or retroclient is running (depending on which version is installed). The Client tool in Retrospect is unable to find the client. I have installed, de-installed and re-installed several times with the same results. Any help would be appreciated. Thanks, sjf Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted October 18, 2008 Report Share Posted October 18, 2008 The installer IS running from the Macbook Pro's hard drive This suggests you've done some research already. We thank you! - Does the Retrospect Client Installer application ask for authentication before you can install with it? The error message says the Client was installed without root permissions Where is the error message coming from? From your attempt to double-click on the Retrospect Client application? PS shows that pitond or retroclient is running - What is the username shown in Activity Monitor or top for either process? - Did you Uninstall before reinstalling again? - Have you restarted during your attempts? Quote Link to comment Share on other sites More sharing options...
sjf Posted October 18, 2008 Author Report Share Posted October 18, 2008 This suggests you've done some research already. We thank you! Yep -- but it didn't help much :-( - Does the Retrospect Client Installer application ask for authentication before you can install with it? Yes The error message says the Client was installed without root permissions Where is the error message coming from? From your attempt to double-click on the Retrospect Client application? Well, I look for "retro" in spotlight, then click on the Retrospect Client application PS shows that pitond or retroclient is running - What is the username shown in Activity Monitor or top for either process? root - Did you Uninstall before reinstalling again? Yes -- several times - Have you restarted during your attempts? Yes -- at the end of the install, it suggests restarting -- and I did. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted October 18, 2008 Report Share Posted October 18, 2008 What do you see in Terminal when you enter: ls -la /Applications/Retrospect\ Client.app/Contents/Resources/ ? Dave Quote Link to comment Share on other sites More sharing options...
sjf Posted October 18, 2008 Author Report Share Posted October 18, 2008 What do you see in Terminal when you enter: ls -la /Applications/Retrospect\ Client.app/Contents/Resources/ ? Dave dr-xr-xr-x 8 root wheel 578 Oct 18 15:37 . dr-xr-xr-x 4 root wheel 204 Oct 18 15:37 .. -r-xr-xr-x 1 root wheel 15648 Jun 17 16:26 EMC_client_logo.tiff dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 English.lproj dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 French.lproj dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 German.lproj dr-xr-xr-x 6 root wheel 238 Oct 18 15:37 Japanese.lproj -r-xr-xr-x 1 root wheel 47436 Jun 17 16:26 RetroClient.icns dr-xr-xr-x 3 root wheel 102 Oct 18 15:37 busco.app dr-xr-xr-x 3 root wheel 102 Oct 18 15:37 defer.app -r-xr-xr-x@ 1 root wheel 22084 Jun 17 16:26 firewallcon -rwxr-xr-x@ 1 root wheel 27872 Jun 17 16:26 firewallcon2 -r-xr-xr-x 1 root wheel 22740 Jun 17 16:26 icon.tiff -r-xr-xr-x 1 root wheel 1845400 Jun 17 16:26 retroclient -r-xr-xr-x@ 1 root wheel 632196 Jun 17 16:26 retropds.22 -r-xr-xr-x 1 root wheel 1789636 Jun 17 16:26 retropds.24 -r-xr-xr-x 1 root wheel 1011 Jun 17 16:26 universe.png Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted October 19, 2008 Report Share Posted October 19, 2008 Harumph. All looks right there. Have you run Repair Permissions from Disk Utility? Quote Link to comment Share on other sites More sharing options...
sjf Posted October 19, 2008 Author Report Share Posted October 19, 2008 yes, at various times -- didn't help Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted October 19, 2008 Report Share Posted October 19, 2008 Hey wait a minute; that's not right. Owner and Group don't have write access; retroclient (and others in that directory) should be: [color:red]-rwsrwxr-x[/color] 1 root wheel ... retroclient So that explains the error, but doesn't explain why the installer is not setting the permissions correctly. During various beta cycles, EMC has provided a couple of easy terminal commands to restore permissions correctly. You might be able to search for them on the Forum; hopefully Robin can contribute to the thread (when his work week starts) and provide them. Dave Quote Link to comment Share on other sites More sharing options...
sjf Posted October 19, 2008 Author Report Share Posted October 19, 2008 (edited) Hmmm, well that got me part way there. A little magic with chmod, and the directory now looks like (Of course it doesn't answer what happened to the installer) dr-xr-xr-x 8 root wheel 578 Oct 18 15:37 . dr-xr-xr-x 4 root wheel 204 Oct 18 15:37 .. -rwxrwxr-x 1 root wheel 15648 Jun 17 16:26 EMC_client_logo.tiff drwxrwxr-x 6 root wheel 238 Oct 18 15:37 English.lproj drwxrwxr-x 6 root wheel 238 Oct 18 15:37 French.lproj drwxrwxr-x 6 root wheel 238 Oct 18 15:37 German.lproj drwxrwxr-x 6 root wheel 238 Oct 18 15:37 Japanese.lproj -rwxrwxr-x 1 root wheel 47436 Jun 17 16:26 RetroClient.icns drwxrwxr-x 3 root wheel 102 Oct 18 15:37 busco.app drwxrwxr-x 3 root wheel 102 Oct 18 15:37 defer.app -rwxrwxr-x@ 1 root wheel 22084 Jun 17 16:26 firewallcon -rwxrwxr-x@ 1 root wheel 27872 Jun 17 16:26 firewallcon2 -rwxrwxr-x 1 root wheel 22740 Jun 17 16:26 icon.tiff -rwsrwxr-x 1 root wheel 1845400 Jun 17 16:26 retroclient -rwxrwxr-x@ 1 root wheel 632196 Jun 17 16:26 retropds.22 -rwxrwxr-x 1 root wheel 1789636 Jun 17 16:26 retropds.24 -rwxrwxr-x 1 root wheel 1011 Jun 17 16:26 universe.png Is that what you expected/wanted? Now I CAN bring up the Retrospect Client GUI, but Retrospect still can't find the client -- Error -530 (backup client not found). Edit: Looks like a firewall problem -- setting to "allow all incoming connections" allows retrospect to find the client! Edited October 19, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 27, 2009 Report Share Posted October 27, 2009 I'm finding on 10.4.11 both the 6.2 and 6.3 client installers are setting the client owned by admin (501) and not root. Yet another reason I despise Vise installers. Get a clue and use the Apple installer which also means ARD deployment. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 27, 2009 Report Share Posted October 27, 2009 I'm finding on 10.4.11 both the 6.2 and 6.3 client installers are setting the client owned by admin (501) and not root. Yet another reason I despise Vise installers. Get a clue and use the Apple installer which also means ARD deployment. Sure about that for 6.3.027 client? On a clean install that hadn't been corrupted by the Vise installer? EMC Retrospect 8 Release Notes FIXES IN EMC RETROSPECT 8.1 BUILD 622 --[color:red]New Mac client installer[/color] Russ Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 27, 2009 Report Share Posted October 27, 2009 I ran the uninstaller first in every case but no I'm not sure that a Vise installer didn't bork something at some point. What to look for? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 28, 2009 Report Share Posted October 28, 2009 The Apple installer on the 6.3.027 .dmg: Retrospect client 6.3.027 update Wasn't your complaint that EMC needed to drop the Vise installer and use the Apple installer? Get a clue and use the Apple installer which also means ARD deployment. Russ Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 28, 2009 Report Share Posted October 28, 2009 I'm assuming 6.3.027 supports Win Retro 7.x? If so, nice I'll have to get access to the clients Mac again to test the install. Thanks Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 28, 2009 Report Share Posted October 28, 2009 I'm assuming 6.3.027 supports Win Retro 7.x? There has been no clear statement on that fact. Many have specifically asked whether 6.3.027 client is compatible (and supported) with Retrospect 6.1.230 and whether 6.2.234 client is compatible (and supported) with Retrospect 8.1.622, but there never has been an answer. It has also been noted that there currently is no Mac Retrospect client posted on the updates page in the Retrospect Windows 7.x updates section. There are no release notes for the Mac Retrospect 6.3.027 client. Inquiring minds suspect that the missing Retrospect 8 Users Guide is in Argentina with the release notes for the 6.3.027 client. Russ Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 28, 2009 Report Share Posted October 28, 2009 Terrific and sadly predictable. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 28, 2009 Report Share Posted October 28, 2009 In my own mind, pure speculation, because the design decision seems to have been made to optimize Retrospect 8 for little-endian architecture (Intel), a decision may have been made at the same time to make the client <-> server communication be little-endian for data structures as well (note that the files, themselves, are just a data stream and don't have to be byte-swapped). Now, if I had done the design/coding, I would have set the client and server up to negotiate the big/little endian protocol to be used (for backward compatibility), but I don't have any insight or input into the EMC design process (assuming that there is one), and compatibility seems very low on EMC's priority list (but high on mine - I've got data on tapes back to Retrospect 2.0 that need to be readable going forward). What an amazing concept that a backup program should be able to restore from backups made by earlier versions of the program... Russ Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 28, 2009 Report Share Posted October 28, 2009 Your preaching to the choir. Quote Link to comment Share on other sites More sharing options...
ssevenup Posted October 30, 2009 Report Share Posted October 30, 2009 I installed 6.3.027 and so far it seems our Windows server can only reach it if the firewall is off. I tried adding retroclient by hand but that didn't seem to work. I have tried Snow Leopard and Leopard but only futzed with he firewall on Snow so far. Quote Link to comment Share on other sites More sharing options...
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