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Another 1017 error

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I've recently rebuilt my PC with Vista Ultimate 64-bit, and I'm having a few problems with Retrospect.

 

The first was that it wasn't auto-launching at all; that one went away when I disabled UAC.

 

However, one other problem remains: a -1017 error when my scheduled daily backup first runs after a reboot. Here's the log extract:

 

+	Retrospect version 7.6.111
Automatically launched at 9/24/2008 6:00 AM in user account Vista\jetkins
+	Driver Update and Hot Fix, version 7.6.1.101

+	Normal backup using Daily backup at 9/24/2008 6:00 AM
To Backup Set Backup Set A...

-	9/24/2008 6:00:20 AM: Copying System (C:)
	Can't save Snapshot file, error -1017 (insufficient permissions)
9/24/2008 6:10:37 AM: Execution incomplete
	Completed: 1033 files, 832.7 MB, with 55% compression
	Performance: 344.5 MB/minute
	Duration: 00:10:11 (00:03:26 idle/loading/preparing)

Exit at 9/24/2008 6:11 AM

It's backing up to a network share, and the backup itself appears to go fine, but the snapshot creation fails. The account it's using is my Administrator-level account.

 

If I open Retrospect, add a one-time re-run of the failed backup, and then close Retrospect, then the re-run and all subsequent scheduled backups run perfectly - until the next reboot, when they'll start failing again.

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The catalog in on my local C: drive, in that account's Documents folder.

 

FYI, I have two identically-configured backup sets, with the script alternating between them on a weekly basis, and the error occurs regardless of which is the current set.

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Try changing to Run as the currently logged in user and see if you have better luck.

 

Make sure the folder containing your catalog file grants the system account full control over the folder and the contents.

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Well that went well...not!

 

As I suspected, the auto-launched task is not able to access the backup set on the network share, so I've now got a background process running, emailing me that it's waiting for media, and no way to connect to it to stop it. When I try to open Retrospect, I instead get a blank Retrospect Monitor window (another problem which is the subject of another thread already), so it appears that my only option is to attempt to kill the running process, or reboot. Past experience tells me that either of those actions will result in a corrupted catalog file, so I'll then have to manually recreate that as well.

 

Much as I like Retrospect, I'm beginning to have some serious doubts about its readiness for Vista, which is very disappointing considering how long both products have been around now.

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OK, I need to eat some humble pie - it failed appears that the failure was due to it being unable to groom sufficient free space out of the backup set, not because it could not access the set. I do have a stored ID/password for the network share, so perhaps it will be able to access it regardless. I'll try again over the weekend.

 

It would have been nice to be able to see what was going on at the time if the Retrospect Monitor window was working properly, though. :)

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OK, I set it to run as the logged-in user, but got exactly the same 1017 error when trying to save the Snapshot file. The catalogs folder - and the catalog files themselves - have Full Control permissions for both my user account and SYSTEM.

Edited by Guest

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I was having this situation:

 

BEFORE:

 

9/22/2008 1:00:01 AM: Copying C-DISK (C:) on cumulus

File "C:\Boot\BCD": can't read, error -1020 (sharing violation)

File "C:\Boot\BCD.LOG": can't read, error -1020 (sharing violation)

File "C:\ProgramData\eFax Messenger 4.3 Output\XXX\~Running.ping": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\NTUSER.DAT": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\ntuser.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Microsoft\Outlook\extend.dat": can't read, error -1017 (insufficient permissions)

File "C:\Users\XXX\AppData\Local\Microsoft\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict)

File "C:\Users\XXX\AppData\Local\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Microsoft\Windows Defender\FileTracker\{AFA21F00-8E07-4AC7-80AE-C9EDEDCED37B}": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Temp\~DF4211.tmp": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Temp\~DF421C.tmp": can't read, error -1020 (sharing violation)

File "C:\Users\XXX\AppData\Local\Temp\hsperfdata_XXX\5364": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\LocalService\ntuser.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT": can't read, error -1020 (sharing violation)

File "C:\Windows\ServiceProfiles\NetworkService\ntuser.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\COMPONENTS": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\DEFAULT": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\SAM": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\SECURITY": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\SOFTWARE": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\config\RegBack\SYSTEM": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\drivers\fidbox.dat": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\drivers\fidbox.idx": can't read, error -1020 (sharing violation)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Microsoft-Windows-Backup.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl": can't read, error -1017 (insufficient permissions)

File "C:\Windows\Temp\cch~77544c0781d.htp": can't read, error -1020 (sharing violation)

File "C:\Windows\Temp\cch~77544c09d2f.htp": can't read, error -1020 (sharing violation)

T-45: MapError: unknown Windows error -2,147,217,405

T-45: W2dbWMIDbOp: pWMIRep->BackupREGDB failed, winerr -2147217405, error -1001

Can't back up WMI Repository, error 86745440 (unknown)

File "C:\RRbackups\": can't read security information, error -1017 (insufficient permissions)

9/22/2008 1:15:56 AM: Snapshot stored, 134.5 MB

9/22/2008 1:16:17 AM: 37 execution errors

Remaining: 37 files, 940.5 MB

Completed: 249 files, 753.7 MB, with 73% compression

Performance: 269.1 MB/minute

Duration: 00:16:16 (00:13:28 idle/loading/preparing)

 

Can't use Open File Backup option for D-DISK (D:) on cumulus, error -1017 (insufficient permissions)

 

AFTER:

 

9/23/2008 1:26:38 AM: Copying C-DISK (C:) on cumulus

9/23/2008 3:24:05 AM: Snapshot stored, 176.0 MB

9/23/2008 3:24:46 AM: Execution completed successfully

Completed: 4906 files, 13.2 GB, with 85% compression

Performance: 137.6 MB/minute

Duration: 01:58:07 (00:19:59 idle/loading/preparing)

 

 

9/23/2008 3:24:49 AM: Copying D-DISK (D:) on cumulus

9/23/2008 3:26:58 AM: Snapshot stored, 414 KB

9/23/2008 3:27:11 AM: Execution completed successfully

Completed: 2 files, 300.1 MB, with 99% compression

Performance: 195.6 MB/minute

Duration: 00:02:22 (00:00:49 idle/loading/preparing)

 

9/23/2008 3:27:27 AM: Verifying CUMULUS_64

9/23/2008 3:30:13 AM: Execution completed successfully

Completed: 4911 files, 13.5 GB

Performance: 5876.5 MB/minute

Duration: 00:02:46 (00:00:25 idle/loading/preparing)

 

9/23/2008 3:30:16 AM: Execution completed successfully

Total duration: 02:03:33 (00:21:14 idle/loading/preparing)

 

=========================================================

 

I "accidentally" fixed all of them by running "Registry Mechanic" on the client for another issue I was having. Voila! The problem(s) all went away.

 

http://www.pctools.com

 

Usual disclaimers.

I have no financial or other interest in this company.

 

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