vtrasikis Posted September 9, 2008 Report Share Posted September 9, 2008 Every time that I start a backup lately, I have been getting a BSOD with Stop 0x00000019 with the parameters of (0x00000020,0xE38B5740,0xE38B5760,0x0C040201). I have not installed any new hardware in the last 3 months and this has only started in the last week. Any suggestions??? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 9, 2008 Report Share Posted September 9, 2008 What type of backup device are you using? What happens if you disconnect that device and try a backup to something else? Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 10, 2008 Author Report Share Posted September 10, 2008 Backing up to a NAS device. Funny thing is that if you try running Retrospect while in win-xp safe mode, it runs with out the failure. Is there a way to have retrospect produce a more detailed log so as to see what is happening??? Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 12, 2008 Author Report Share Posted September 12, 2008 Found out one thing. The BSOD happens when "open Files" is turned on. When off, the backups run. Would there be any reason why this is happening?? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 12, 2008 Report Share Posted September 12, 2008 If that is true, the the VSS Services from Microsoft are damaged or having a problem. Check the Windows Event Logs for VSS or Shadow Copy Service errors. Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 17, 2008 Author Report Share Posted September 17, 2008 Robin. I checked the logs and there are NO errors for shadow copy service. By VSS do you mean Volume Shadow Copy??? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 17, 2008 Report Share Posted September 17, 2008 Yes, VSS=Volume Shadow Copy Service Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 18, 2008 Author Report Share Posted September 18, 2008 Robin. Well, I think I might have figured out something. The backups were running with no errors before, then the PC had an update to the hard drive which was larger then the original and that is when the BSOD started (I am just trying to help someone out with the problem). Why would a new drive cause a problem?? All other applications are running with absolutely NO problems! Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 21, 2008 Author Report Share Posted September 21, 2008 Hi. I finally found the fix. Take a look at: http://www.techspot.com/vb/post563391-56.html The only thing is is that you CAN run this from the working windows and do not have to reboot to a CD. Quote Link to comment Share on other sites More sharing options...
vtrasikis Posted September 25, 2008 Author Report Share Posted September 25, 2008 Hi Robin.... Did you have a chance to look at this??? Just curious.... Quote Link to comment Share on other sites More sharing options...
ganradlogin Posted February 19, 2009 Report Share Posted February 19, 2009 Thanks for this tip. I have spent a month trying to prevent BSOD (Bad_Pool_Header) occuring as Retrospect Express starts. It started crashing (about 50% of the time) after replacing my hard drive (needed more space). Finally I seem to have cracked it using Master Boot Record (MBRFix). Ran it from the Command Prompt while Windows (XP Home SP3) was running. No problem. Thanks again. Quote Link to comment Share on other sites More sharing options...
ganradlogin Posted February 19, 2009 Report Share Posted February 19, 2009 Question -- I thought open file backup was only available in network versions. However, my version of Retrospect Express (v 7.6.123) says "Starting Open File Backup" when running. If this is true, how do you disable it? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 19, 2009 Report Share Posted February 19, 2009 Express includes open file backup of local disks. Quote Link to comment Share on other sites More sharing options...
jluros Posted September 11, 2009 Report Share Posted September 11, 2009 Thank you so much for this! I used mbrfix on the boot drive (didn't need to boot from a PE disk), and now no more BSOD. Quote Link to comment Share on other sites More sharing options...
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