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Can't use Open File Backup option error -1017 (insufficient permission

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I have been getting this for a long time:


+ Normal backup using Cumulus at 8/15/2008 4:05 AM

To Backup Set CUMULUS_64...


8/15/2008 4:05:53 AM: Connected to cumulus

* Resolved container cumulus to 2 volumes:

C-DISK (C:) on cumulus

D-DISK (D:) on cumulus

Can't use Open File Backup option for C-DISK (C:) on cumulus, error -1017 (insufficient permissions)


- 8/15/2008 4:05:53 AM: Copying C-DISK (C:) on cumulus

File "C:\Boot\BCD": can't read, error -1020 (sharing violation)

File "C:\Boot\BCD.LOG": can't read, error -1020 (sharing violation)

File "C:\ProgramData\eFax Messenger 4.3 Output\xxx\~Running.ping": can't read, error -1020 (sharing violation)

File "C:\Users\xxx\NTUSER.DAT": can't read, error -1020 (sharing violation)



I have Retrospect Client V7.6.106 installed.


In my case it turned out to be my anti-virus software on the client machine. I have Shield Deluxe 2007 installed and when I disable it everything works perfectly. This may occur with other anti-virus programs as well.


I don't know if I have an issue with my copy of the anti-virus or if it just plain does not work.


I also noticed that Shield Deluxe 2008 is available, but I am converting over to McAfee.


Other keywords: vista application event 8194 vssaccesscontrol system writer 0x80070005

Edited by Guest

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OK - A reply to myself...


Just when I thought I had this figured out it seems that my prior post may have been wrong.


Today a I ran a backup with Shield Deluxe 2007 disabled and the backup failed again, as described in my prior post.


Referring to Microsoft Technet Event ID 8194 -- Volume Shadow Copy Service Operations, I found that I had to manually start the Volume Copy Service on the client before it would run.




The jury is still out on this. More info as I learn more.




More info:


OK - Shield Deluxe 2007 is off the hook. Sorry, PCSheield!


Edited by Guest
Took Shield Deluxe off the hook.

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OK -- I think I have it now...


To fix my problem I had to reset the automatic System Restore points on the client.


NOTE: This procedure will destroy all the System Restore Points on the Client's affected drive(s). Use this solution at your own discretion!


In my case I was having problems on the C disk. I did this on my Windows Vista Business client machine to fix it:


1) Start->Control Panel->System

2) Click on the "System Protection" task

3) On the System Properties windows's System Protection tab look at the "Automatic restore points" section and find the offending disk in the "Available Disks" column (you may need to use the elevator to find it).

4) Un-check the offending disk

5) Click in "Turn System Restore Off" when asked "Are you sure you want to turn System Restore off?"

6) Click on Apply

7) Re-check (check-on) the same disk in the Available Disks column.

8) Click on Apply again

9) Since you now have no system restore points you might want to make a new one right now -- click on "Create..." button

10) Enter something like Initial when prompted for a Description.

11) Click on Create button


12) After about a minute (on my machine) click on OK when the "The Restore Point was created successfully." message appears

13) Click on OK to close the "System Properties" menu.



After I did this I now get:



+ Executing Immediate Backup at 8/16/2008 2:58 PM

To Backup Set Temp_Cumulus...

8/16/2008 2:58:21 PM: Recycle backup: The Backup Set was reset


- 8/16/2008 2:58:21 PM: Copying C-DISK (C:) on cumulus

8/16/2008 4:36:46 PM: Snapshot stored, 175.5 MB

8/16/2008 4:37:39 PM: Execution completed successfully

Completed: 132114 files, 40.0 GB

Performance: 498.1 MB/minute

Duration: 01:39:17 (00:17:04 idle/loading/preparing)



- 8/16/2008 4:37:40 PM: Copying D-DISK (D:) on cumulus

8/16/2008 4:40:08 PM: Snapshot stored, 414 KB

8/16/2008 4:40:23 PM: Execution completed successfully

Completed: 1796 files, 1.1 GB

Performance: 515.4 MB/minute

Duration: 00:02:43 (00:00:38 idle/loading/preparing)


- 8/16/2008 4:40:42 PM: Verifying Temp_Cumulus

8/16/2008 5:07:49 PM: Execution completed successfully

Completed: 144621 files, 44.2 GB

Performance: 1779.7 MB/minute

Duration: 00:27:06 (00:01:42 idle/loading/preparing)


8/16/2008 5:07:49 PM: Execution completed successfully

Total duration: 02:09:27 (00:19:25 idle/loading/preparing)




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