betoqm Posted August 13, 2008 Report Share Posted August 13, 2008 hey guys, sorry to "rebirth" the post, but i'm having the same problem as Wild_Eep. The diference is that i'm running the Retrospect 7.5 in a Windows 2000 Server. The network is ok, i can ping, access folders on clients etc. The server is not a domain member (i think that's not the problem). Can someone, please, help me? Thanks Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 You "hijacked" a thread from 2003. It would be best for you to explain your specific situation in detail and we will try to give you an answer. What operating system is the client running? Is Windows 2000 the backup server? What is your exact version of Retrospect? What is the exact version of the client software? What happens if you restart the client and server? Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 13, 2008 Author Report Share Posted August 13, 2008 ok... so, i'm having a problem to add clients to retrospect. i can't add any of the 4 clients. they all have the restrospect client installed. i think its not a client problema, but a server problem. what happens is that when i click the "add" button, it returns me the following message: "Sorry, client networking is unavailable. Please check your computers TCP/IP settings in the network control panel." it seems the retrospect doesnt detect the network, but it is working. i can ping, access folders on the clients etc. Im running the Retrospect 7.5 in a Windows 200 Server. Thanx Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 What happens when you restart the backup server? It sounds like Retrospect is having trouble binding to the IP address. You can edit the Default Interface inside Retrospect's advanced networking and make sure you pick a valid network card. Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 13, 2008 Author Report Share Posted August 13, 2008 if i restart the server, the problem remains. i have only one network card in this server. i went in the retrospect's advanced networking, and i didnt find anything that could help me there. i also stop all antivirus process, and it still not work. if you have any other suggestion... thanx again! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 In advanced networking create a new interface and then select the IP address for your network card. Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 13, 2008 Author Report Share Posted August 13, 2008 hmmm... you are saying that should be something to select on this list? (see image) http://c.imagehost.org/0542/retro.jpg Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 Don't edit the default interface. Click "New..." in the prior screen named Interfaces. Then create a new interface and see if you can pick your network card/IP? The Windows you included in your screenshot was supposed to contain an IP address on the last line, but doesn't. Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 13, 2008 Author Report Share Posted August 13, 2008 exactly, even when i create a new interface, that screen is showed blank to me... just like the image... that must be my problem... but how can i fix that? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 It could be damaged preferences. You can try to remove the Retrospect folder from docs and settings\all users\application data Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 13, 2008 Author Report Share Posted August 13, 2008 ok, i did it... retrospect ask me the license key again etc.... but it still not work. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 You may need to contact tech support so they can help figure out what is happening. It feels like a TCP/IP configuration problem on the computer. Do you have a firewall that could be a factor? Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 14, 2008 Author Report Share Posted August 14, 2008 no, thats not a firewall problem... this server isnt a domain member, but the clients are. do you think this could be the problem? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 14, 2008 Report Share Posted August 14, 2008 No, that should not be a factor. Quote Link to comment Share on other sites More sharing options...
betoqm Posted August 14, 2008 Author Report Share Posted August 14, 2008 hmmm... so, i'll contact the support. thanks a lot for your help! peace Quote Link to comment Share on other sites More sharing options...
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