mike16882 0 Report post Posted August 13, 2008 Single Server ver 7.0.328 Suddenly Retrospect is taking forever to complete its backup. Even if I am backing up a single file, it will stop at "building snapshot" with the file always showing "tracking.log" and it runs forever. Please HELP.............................! Thanks. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 13, 2008 What happens if you use a new backup set? Does the same thing happen? Are you backing up a workstation or server operating system? Local backup or a client backup? Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 13, 2008 When I use a new backup set, more or less the same thing happens except this time Retrospect does not stops at "building snapshot" and "tracking.log" but instead stops at "copying.(hard disk name)..." I am backup up Windows XP SP2 workstation. Local backup. I have already re-catalogue the existing file backup set and restored the hard disk (non-operating system partition) by copying it over offline but no improvement. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 13, 2008 Try to turn off the Windows XP system Restore feature. It may help with the hang. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 13, 2008 I turned off System Restore but still Retrospect hangs. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 13, 2008 I would suggest doing a test backup with a different destination to try and isolate the problem. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 13, 2008 Do you mean a new backup set? I have already done that above. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 13, 2008 A new backup set on a totally different storage device. You could even try writing to the internal hard disk. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 13, 2008 All these happens on file backup sets on hard disk. I have now tried to backup the file to another file backup set on another hard disk but the same happens. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 13, 2008 You are running a really old version of Retrospect. Download a trial to the current version and try again. Otherwise, it sounds like a computer problem. Antivirus software could even be a factor. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 13, 2008 I have disabled the antivirus SW but the result is still the same. There is no point in trying the latest version because even if it works, I will not buy a new version. There is only 2 windows PC left in my premises. Unless Retrospect has 64 bit linux version, I would not invest any further money in it. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 15, 2008 I have finally isolated the source of the problem. I stored my catalogue files in an external USB hard disk which I recently reformated. After the reformat, I loaded back the original catalogue files into this USB hard disk. It seems that Retrospect is not happy about this. Any idea how to handle this? Thanks. Share this post Link to post Share on other sites
mike16882 0 Report post Posted August 15, 2008 Additional information: My "My Document" folder is also on this external USB. I don't know whether it is the problem of "My Document" or the Catalogues. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted August 15, 2008 Copy the catalog to the C: disk. Double click on the catalog. This will tell Retrospect about the new location. Share this post Link to post Share on other sites
