pritam Posted August 6, 2008 Report Share Posted August 6, 2008 Hello All, I updated 7.5 to 7.6 version last week. till that date my UIR was working fine but yesterday i wanted to use the UIR feature to restore my deleted files, Webpage gives error displaying '' Retrospect Server Busy, Cannot complete Restore Please try again later "" i am bit confused coz backup jobs are completed and activity monitor Empty .......i restarted the system thrice but no clue.......same error. Can somebdy help me out ...... Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 6, 2008 Report Share Posted August 6, 2008 UIR is broken in Retrospect 7.6. Until we fix the problem, you will need to downgrade to Retrospect 7.5. Quote Link to comment Share on other sites More sharing options...
knicholls Posted August 13, 2008 Report Share Posted August 13, 2008 Is there any sort of estimate as to when this is actually going to be fixed? It seems UIR being broken was a known issue when 7.6 was released. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 Sorry, we do not have a release date for this. Quote Link to comment Share on other sites More sharing options...
knicholls Posted August 13, 2008 Report Share Posted August 13, 2008 Not even a ballpark? Are we talking weeks, months, or possibly never? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 13, 2008 Report Share Posted August 13, 2008 It will get fixed as soon as we can. I just don't have a release date. Quote Link to comment Share on other sites More sharing options...
alanh Posted August 28, 2008 Report Share Posted August 28, 2008 I would like to add my vote for getting it fixed asap, as it is a major feature for my users. Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 28, 2008 Report Share Posted August 28, 2008 The problem has been fixed by our engineers and we are starting the testing process. When this QA part is done, we can probably send a pre-release version to those customers who need the feature. Quote Link to comment Share on other sites More sharing options...
alanh Posted August 28, 2008 Report Share Posted August 28, 2008 Robin - thank you all so much for your responsiveness today - good job. I will be happy to verify a Release Candidate if you need a tester. Quote Link to comment Share on other sites More sharing options...
Richy_Boy Posted September 10, 2008 Report Share Posted September 10, 2008 Me too... although how key funtionality can be broken in a release is beyond me. I'm still not getting that warm, fuzzy feeling about the retrospect team that went when EMC bought them up. I get the impression that there's just two guys in a back room in EMC! Rich Quote Link to comment Share on other sites More sharing options...
alanh Posted December 17, 2008 Report Share Posted December 17, 2008 All good things to those who wait (6 months). I have installed the latest release of Retrospect on windows 7.6.123 and UIR is working. Initially i just read the 'whats new', saw that the UIR problem was fixed, installed the server update and excitedly went to test it, but "it" still didn't work. I then went into Preferences->Clients->UserRestore and hit the 'Install UIR' button to see what would happen. It told me that an older version of UIR existed on my server (true - i'd forgotten it was an installable option) and then i manually de-installed the server App for 'Retrospect UIR' using Windows Control panel (Add/Remove Software). Then, with no UIR module on my server, i went back to the server's Retrospect GUI and clicked on the 'Install UIR' button (as mentioned above) and this time it refreshed my IIS "/myrestore" components and said all was well. I ran over to a client computer and went into our intranet "/myrestore" and it took a good few seconds to handshake with the Retrospect server (ie a good sign rather than the previous 'Retrospect is too busy for UIR' page, and then I found that my client snapshots were once again available for client-initiated restoration. Hoorah! So, i thought i'd write up how i got the new UIR patch working, in case anyone else simply installed the main 'retro server' update thinking that was enough to get the UIR show back on the road. Thanks Retrospect. Quote Link to comment Share on other sites More sharing options...
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