Jump to content
retrotacc

Exchange 2007 rbu account authentication failure

Recommended Posts

Hi:

 

I'm trying to backup exchange 2007 mailboxes. When I try to "login as" the rbu account, I get an authentication failed error. The rbu account is member of 'backup operators, domain admins and domain users' and I've sent an email to initialize its mailbox. I can login to a test system as rbu and open outlook to check the test email I sent to the rbu account to initialize the mailbox. I don't see an MAPI/authentication errors on the exchange server. I have recreated the rbu account to make sure my login/pwd are correct. I would really appreciate any help on getting this going. I get the following errors in the operations_log.utx file

 

OS: Windows Server 2003 SP2

Retrospect 7.6.111

 

T-2: TMapiManager::Reinitialize: Creating new MAPI session.

T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll

T-2: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed.

T-2: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error.

T-2: TWDBExchangeServer2000Base::TWDBExchangeServer2000Base Exchange server name = 'servername'

T-2: Retrieving database volumes from Exchange Server

T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dllmbttkSetup

T-3: TMapiManager::Reinitialize: Creating new MAPI session.

T-3: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed.

T-3: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error.

T-3: TMBVolEnum::StartEnum: MBReinitialize failed

mbrmpMkRemTrak: can't create remote tracker, error -1 (unknown)

T-2:TWDBExchangeServer2000Base::TWDBExchangeServer2000Base Exchange server name = 'servername'

T-2: Retrieving database volumes from Exchange Server

T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll

 

[color:red]edit[/color]: I just saw an assert_log error:

 

Error info: Assertion failure at "module.cpp-561", ModuleData::send('StCh'), parent != 0

Exception code: e0000000 ASSERTION

 

Maybe this has something to do with my authentication failure.

 

Thank you

Edited by Guest

Share this post


Link to post
Share on other sites

Hi:

 

Thanks for that URL. I went ahead and gave the retrospect backup user "send-as" and "receive-as" rights on the entire mailbox database. I still get the "authentication failed" error. However the long list of errors has gone down a bit and now I see this in my operation log:

 

T-2: TMapiManager::Reinitialize: Creating new MAPI session.

T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll

T-2: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed.

T-2: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error.

 

Could you tell me what exact permissions you added with the Add-ADPermissions cmdlet?

 

This is what I ran on the powershell:

 

add-adpermission -id "Mailbox Database" -user \rbu -extendedrights "send-as"

 

add-adpermission -id "Mailbox Database" -user \rbu -extendedrights "receive-as"

 

Thanks for all your help

 

Share this post


Link to post
Share on other sites

I have reported your issue to our engineers. If it works in 7.5 and not 7.6, then something may have changed in the software to cause the failure.

Share this post


Link to post
Share on other sites

What are the results from the powershell command:

Get-MailboxDatabase -server computerName

 

Here the computerName is the name of the machine on which Exchange 2k7 is installed.

 

Share this post


Link to post
Share on other sites

Retrotacc:

 

can you run the exchange command: Get-MailboxDatabase and report the results.

 

This will help us understand the failure in your situation.

Share this post


Link to post
Share on other sites

Mayoff:

 

Sorry for not having responded sooner. Running

Get-MailboxDatabase gives me:

 

Name: Mailbox Database

Server: name of our exchange server, the one I'm trying to connect to and backup.

StorageGroup: First Storage Group

 

 

Share this post


Link to post
Share on other sites

Can you try the command:

 

Get-MailboxDatabase -server "computerName"

 

If you can take a screenshot and attach it or email it to me at emcinsignia_forums@emc.com

Edited by Guest

Share this post


Link to post
Share on other sites

I get the same exact answer as I did for Get-MailboxDatabase which is in my previous response above.

 

fyi: I'll be on vacation for 10 days starting July 25 and with little or no internet access, my responses will be slow to come.

 

Thanks

Edited by Guest

Share this post


Link to post
Share on other sites

Are you still seeing this error in 7.6?

 

If so, can you provide us with a screenshot of the two commands in Powershell:

Get-MailboxDatabase -server "computerName"

 

Get-MailboxDatabase

 

 

Share this post


Link to post
Share on other sites

I am also having this problem, so far I have ignored it because I am not doing individual mailbox backups, just the entire storage groups.

 

In case it helps I've attached a screenshot of the commands you requested.

 

Retrospect Multi Server 7.6.111, driver update and hotfix package 7.6.1.101.

 

retroscreenrq7.jpg

Edited by Guest

Share this post


Link to post
Share on other sites

We have a bug fix release coming very soon that will improve authentication. Hopefully that release will make things better for you.

Share this post


Link to post
Share on other sites

Hooray! It would appear the latest update released by EMC Retrospect has fixed whatever issue was causing Retrospect to be unable to login to the Exchange Server 2007 and therefore not be able to enumerate the individual mailboxes. I can now view every little item in each box. This is the second-to-last hurdle before I move everyone in our organization over to our new ES2007 server!

 

Thanks Retrospect Team!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×