Jump to content
Lennart_T

"Retrospect cannot start"

Recommended Posts

Sometimes I can't launch Retrospect. The error message is:

Retrospect cannot start.

 

You must be an administrator to back up your data with Retrospect

Well, I AM the administrator (and logged in as administrator).

This started when moving all our computers to a new domain, but it's not consistent.

 

Today I updated from 7.5.x to 7.6.x and also installed a few "Windows update" items. Restarted the computer and launched Retrospect without problems. However, one NAS server didn't mount, so I quit Retrospect mounted the NAS server and restarted Retrospect. Now Retrospect refused to start with the above error message.

I tried rebooting the server twice, but to no avail.

 

This also happened a few weeks ago but I forgot about the details. I remember it suddenly started to work again, But I had NO idea how I fixed it.

Share this post


Link to post
Share on other sites

It seems as there is a checkbox that says "Run this program with restricted access" that somehow is checked. No matter how many times I uncheck it, the next time it's still checked.

How do I uncheck it so it STAYS unchecked?

Share this post


Link to post
Share on other sites

What operating system version are you using? This is an error we usually see if you are running an old version of 7.5 on Vista.

 

When you do install Retrospect on Vista you must uninstall the prior version first.

Share this post


Link to post
Share on other sites
What operating system version are you using? This is an error we usually see if you are running an old version of 7.5 on Vista.

 

When you do install Retrospect on Vista you must uninstall the prior version first.

Whoops. Sorry for the omission.

Windows 2003 Server, SP 2.

Share this post


Link to post
Share on other sites

Did you install Retrospect while logged in as administrator?

 

Have you configured Retrospect with a user account in the preferences?

Share this post


Link to post
Share on other sites

What about 3rd party security tools like Norton 360? Sometimes and anti-virus program is a lot more, and could cause a conflict.

Share this post


Link to post
Share on other sites
Did you install Retrospect while logged in as administrator?

 

Have you configured Retrospect with a user account in the preferences?

 

What about 3rd party security tools like Norton 360? Sometimes and anti-virus program is a lot more, and could cause a conflict.

Installed while logged in as administrator.

 

Yes, Retrospect is configured with a user account in the prefs. (The user account IS an admin account.)

 

Symantec Antivirus version 10.1.

But that hasn't caused any problems before.

I don't think we have any other third party software, except for hardware drivers. None of them changed recently.

 

Share this post


Link to post
Share on other sites
Can you launch Retrospect while booted in Safe Mode with Networking?

Yes, retrospect launched just fine and I could "see" the clients. I did not try running a script.

Share this post


Link to post
Share on other sites

The retrorun.exe was running as SYSTEM. Changing the service to run specifically to run as the administrator user allowed Retrospect to launch.

But retrorun.exe SHOULD be able to run as SYSTEM, right?

Should I delete the service altogether and having Retrospect "install" anothor one?

Share this post


Link to post
Share on other sites

You can uncheck Enable Launcher Service, Restart and turn the option on again.

 

Some type of security setting on the computer could be stopping the system account's access to the service

Share this post


Link to post
Share on other sites
You can uncheck Enable Launcher Service, Restart and turn the option on again.

 

Some type of security setting on the computer could be stopping the system account's access to the service

Thanks. Will try that tomorrow. Retrospect couldn't be launched yesterday and didn't run the nightly backup, so has still a bit of cathing up to do.

Share this post


Link to post
Share on other sites
You can uncheck Enable Launcher Service, Restart and turn the option on again.

That didn't help. Retrospect won't launch after reboot.
Some type of security setting on the computer could be stopping the system account's access to the service
Where should I start looking?

 

Share this post


Link to post
Share on other sites

It turns out that the Preference for running Retrospect as a specific user that had reverted to the old user in the old domian. I have NO idea how that happened.

 

Problem solved.

Thanks.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×