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"Unknown Response" weird message in enviroment

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I'm using Single Server 7.0 with a Sony AITe260s tape drive. Windows sees the card and tape drive fine. When I open Retrospect, the drive is there, but it's status is "not responding". Under environment it has "unknown response" under vendor. I have every thing updated with latest drivers and firmware. The SCSI card is an LSI MegaRAID Express 300. The OS is windows XP SP3. Any help would be greatly appreciated, thanks in advance.

Edited by Guest

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Have you stopped the removable storage service, or configured the Retrospect preferences to do this for you?

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