randun Posted May 20, 2008 Report Share Posted May 20, 2008 I'm running the latest version of 7.5 with all requisite driver updates, etc. Since installing SP1 I'm now getting the "Interactive services dialog detection window." The error is pointing to: C:\Program Files\Retrospect\Retrospect 7.5\UMIESOM.DLL. The error message states "This problem happens because of a partial incompatilibity with Windows." After clicking the "Show me the message" button, Retrospect does run, but after 30 seconds or so I'm taken back to the Vista login screen, all while Retrospect continues to run. Have others noticed this? Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 20, 2008 Report Share Posted May 20, 2008 Everyone says "I have the latest version" even if they do not. What is your exact version of Retrospect? I have not seen this specific error before. Quote Link to comment Share on other sites More sharing options...
randun Posted May 20, 2008 Author Report Share Posted May 20, 2008 I should have anticipated that question. :-) Version 7.5.324 Driver Update and Hotfix, version 7.5.6.105 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 20, 2008 Report Share Posted May 20, 2008 'm running the latest version of 7.5 with all requisite driver updates, etc Right... so you do NOT have the latest version. You are not running a vista Compatible version of Retrospect. You need 7.5.387 or later. http://www.emcinsignia.com/updates Quote Link to comment Share on other sites More sharing options...
randun Posted May 20, 2008 Author Report Share Posted May 20, 2008 What can I say? I relied on the software's update feature & the support section on the website. I did not find the file you're referring to when looking for updates to 7.5. Thanks for the tip! I'll d/l it immediately & report back if I still encounter any problems. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 20, 2008 Report Share Posted May 20, 2008 You must uninstall the old version before you install the new version. Quote Link to comment Share on other sites More sharing options...
randun Posted May 20, 2008 Author Report Share Posted May 20, 2008 Thanks for the tip! I want to make sure that I just downloaded the correct files. They are: Retro-EN_7_5_508.exe (Retrospect 7.5.508 Installer dated 2008-02-13) ru7514102.exe (Driver Update 7.5.14.102 dated 2008-04-01) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 20, 2008 Report Share Posted May 20, 2008 yes Quote Link to comment Share on other sites More sharing options...
randun Posted May 20, 2008 Author Report Share Posted May 20, 2008 One last question...I promise. By uninstalling the previous version of 7.5 then 'clean' installing the new version I won't run into any licensing issues, will I? :_) I do have a fully licensed copy but ran into a problem before when I had a hard disk crash, lost email files, and could not retrieve my receipt. Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 20, 2008 Report Share Posted May 20, 2008 All old settings will stay after the update Quote Link to comment Share on other sites More sharing options...
randun Posted June 5, 2008 Author Report Share Posted June 5, 2008 Hi Robin-- Well, after finally getting the correct version of the Vista-supported version of Retrospect up & running, Vista crashed again! I don't know if you recall our dialogue a few months ago when I had a hard disk failure, but I lost several archived email files, one of which was my purchase receipt for my licensed copy of Retrospect. How can I reinstall 7.5 & retrieve my licensing info from the config files? Thanks much! --Randy Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 5, 2008 Report Share Posted June 5, 2008 If you don't have your license code, you can contact customer service. They should have it on file. License is in the config75.dat file Quote Link to comment Share on other sites More sharing options...
randun Posted June 5, 2008 Author Report Share Posted June 5, 2008 I did this before and they could only find an old license for 7.0 or earlier. They would not provide any other assistance since I didn't have my receipt. That's when I started the dialogue with you & I think you walked me through some steps on how to retrieve it. Is there a way to open the config75.dat file? Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 5, 2008 Report Share Posted June 5, 2008 No, you can not open the config75.dat file. You need to put it in the Retrospect preference folde: Vista's program data\Retrospect. Retrospect will use it during launch Quote Link to comment Share on other sites More sharing options...
randun Posted June 5, 2008 Author Report Share Posted June 5, 2008 Currently, the config75.dat file is residing in Windows.old/Program Data/Retrospect. I've yet to attempt installing 7.5 anew. After installing 7.5 would I rename the 2 config files to .old then copy the config files from windows.old to the new installation, then restart Retrospect? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 5, 2008 Report Share Posted June 5, 2008 this may help, although it was written before Vista came out: http://kb.dantz.com/article.asp?article=9526&p=2 Quote Link to comment Share on other sites More sharing options...
randun Posted June 5, 2008 Author Report Share Posted June 5, 2008 This looks like just what I need. I'll let you know how it goes. Thanks. Quote Link to comment Share on other sites More sharing options...
randun Posted June 7, 2008 Author Report Share Posted June 7, 2008 This worked. Thanks. I seem to have a new problem though that I do believe preceeded the Vista failure. My original backup set when I went through the first Vista reinstallation Backup Set A/1-Backup Set A. Now another set has been created named Backup Set A/2-Backup Set A. My backup hard drive is now filled to capacity. If memory serves me, we discussed this issue before as well, either online here or by phone. With grooming set, additional backup sets should not be created, correct? Quote Link to comment Share on other sites More sharing options...
randun Posted June 8, 2008 Author Report Share Posted June 8, 2008 This worked. Thanks. I seem to have a new problem though that I do believe preceeded the Vista failure. My original backup set when I went through the first Vista reinstallation Backup Set A/1-Backup Set A. Now another set has been created named Backup Set A/2-Backup Set A. My backup hard drive is now filled to capacity. If memory serves me, we discussed this issue before as well, either online here or by phone. With grooming set, additional backup sets should not be created, correct? Quote Link to comment Share on other sites More sharing options...
randun Posted June 8, 2008 Author Report Share Posted June 8, 2008 Well, after one successful backup after reinstallation I have yet another problem. Please see the attached error log. Thanks. Quote Link to comment Share on other sites More sharing options...
randun Posted June 12, 2008 Author Report Share Posted June 12, 2008 It appears that Robin may be on holiday this week. If anyone else from EMC TS is monitoring this forum, I could really use your help! Thanks. Quote Link to comment Share on other sites More sharing options...
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