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Oh - okay. So I misread your previous email. The "known bug" was referring to the "didn't compare" issue, not the Exchange mailbox issue. Thanks for clearing that up.

 

I appreciate all of your time in improving my backup experience.

 

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Well - backing up the Exchange boxes is like rolling the dice for me. Sometimes it works, sometimes it doesn't. I still get error -1121 codes. Does it matter if the backup is taking place during the day?

 

Also, I have occassionally been getting an error indicating that Retrospect unexpectedly quit and the information is written to a "assert_log.utx". But I'll be darned if I can find the file.

 

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Here is another example of a backup I just ran. I am going to re-run it right now and I'll bet you that it will work just fine. I cannot figure out the inconcistencies... What's the "unknown file system" errors about?

 

 

- 7/17/2008 9:14:04 AM: Copying Administrator

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:04 AM: Copying Amy Knable

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:04 AM: Copying Andy Taylor

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:05 AM: Copying Barry Feldt

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:05 AM: Copying Bill Balke

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:05 AM: Copying Carolyn Longoria

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:06 AM: Copying Ceida Rodriguez

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:14:06 AM: Copying Don Warren

7/17/2008 9:14:41 AM: Snapshot stored, 422 KB

7/17/2008 9:14:47 AM: Execution completed successfully

Completed: 709 files, 61.6 MB

Performance: 147.7 MB/minute

Duration: 00:00:40 (00:00:14 idle/loading/preparing)

 

 

- 7/17/2008 9:14:47 AM: Copying Gary Hamilton

7/17/2008 9:17:16 AM: Snapshot stored, 4,542 KB

7/17/2008 9:17:23 AM: Execution completed successfully

Completed: 7695 files, 99.0 MB

Performance: 44.3 MB/minute

Duration: 00:02:36 (00:00:22 idle/loading/preparing)

 

 

- 7/17/2008 9:17:23 AM: Copying guest access

7/17/2008 9:18:14 AM: Snapshot stored, 1,493 KB

7/17/2008 9:18:19 AM: Execution completed successfully

Completed: 2525 files, 187.5 MB

Performance: 281.2 MB/minute

Duration: 00:00:55 (00:00:15 idle/loading/preparing)

 

 

- 7/17/2008 9:18:20 AM: Copying James Hayes

7/17/2008 9:21:45 AM: Snapshot stored, 6,169 KB

7/17/2008 9:21:53 AM: Execution completed successfully

Completed: 10452 files, 145.6 MB

Performance: 50.4 MB/minute

Duration: 00:03:33 (00:00:39 idle/loading/preparing)

 

 

- 7/17/2008 9:21:53 AM: Copying James Ward

7/17/2008 9:22:36 AM: Snapshot stored, 978 KB

7/17/2008 9:22:41 AM: Execution completed successfully

Completed: 1652 files, 21.9 MB

Performance: 35.4 MB/minute

Duration: 00:00:48 (00:00:10 idle/loading/preparing)

 

 

- 7/17/2008 9:22:41 AM: Copying Julie Yeatts

7/17/2008 9:23:58 AM: Snapshot stored, 2,486 KB

7/17/2008 9:24:05 AM: Execution completed successfully

Completed: 4209 files, 54.1 MB

Performance: 48.4 MB/minute

Duration: 00:01:24 (00:00:16 idle/loading/preparing)

 

 

- 7/17/2008 9:24:06 AM: Copying Kelly Charpiot

7/17/2008 9:24:12 AM: Snapshot stored, 50 KB

7/17/2008 9:24:18 AM: Execution completed successfully

Completed: 78 files, 1,049 KB

Performance: 15.3 MB/minute

Duration: 00:00:12 (00:00:07 idle/loading/preparing)

 

 

- 7/17/2008 9:24:18 AM: Copying Mike Goldberg

7/17/2008 9:25:12 AM: Snapshot stored, 404 KB

7/17/2008 9:25:17 AM: Execution completed successfully

Completed: 678 files, 78.9 MB

Performance: 96.5 MB/minute

Duration: 00:00:59 (00:00:09 idle/loading/preparing)

 

 

- 7/17/2008 9:25:17 AM: Copying Mike Waltz

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:25:18 AM: Copying Paul Stoessel

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:25:18 AM: Copying retrospectbackupuser

Scanning incomplete, error -1121 (unknown file system)

 

- 7/17/2008 9:25:18 AM: Copying Tony Cruz

Scanning incomplete, error -1121 (unknown file system)

7/17/2008 9:25:59 AM: Execution incomplete

Total performance: 735.0 MB/minute

Total duration: 11:25:17 (09:39:59 idle/loading/preparing)

 

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Retrospect crashed again during last night's backup. It returned an error relating to "tmonitor.cpp-63" and wrote the error log to "assert_log.utx".

 

It asked if I wanted to send the error report, which I did, then quit.

 

This happens about once per week. What can be done about this?

 

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Customers with a support contract get unlimited support with the contract

 

Trial versions and new purchases get free support for 30 days.

 

Others typically need to pay for support, but if the issue is a bug, we refund the cost of support.

 

What is your Retrospect version?

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You might want to try updating the application to 7.6. We have made some changes that could help.

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