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Richy_Boy

Retrosepct Server packed in!

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Ugh! This will teach me to stop babysitting this system...

 

For some reason retrospect is refusing to kick-off anby backup routines right now, and it's starting to get frustrating!

 

I noticed a pro-active backup wasn't responding, so went to check the backup sets where it notified me that it was corrupt or seriously damaged. So I spent most of today repairing this thing (we back up ~400GB to a 500GB SATA drives).

 

Once done, tried again, still no use! So now I have wiped the catalogue file and the hard drive.. and guess what?! It's STILL not backing up.

 

My system is a fully updated Retrospect 7.5 Multi-Server with a value pack bolted on for exchange and sql plugins etc. It's running on Windows XP Professional.

 

The software is sitting on a 1U rack Supermicro server, which has 4 drive backs (all SATA). Two are RAID1 for the OS / programs. The other two are hotswapped daily to put the correct drive in for Retrospect.

 

Any ideas before I blitz this whole server and do a ground up rebuild?

 

It worked just fine until recently, so I guess something is corrupt 'somewhere'. I have uninstalled and reinstalled Retrospect too, to rule out anything funny there.

 

It's odd as both the catalog and destination files/drives are 100% clean.. Retrospect is also refusing to close, it hangs on 'Exiting'.. so I have to crash the app each time. Grr!

 

Rich

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Is Retrospect in the defer mode?

 

What happens if you try an immediate backup or a normal backup script instead of proactive backup?

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Thanks for coming back to me so quick Mayoff.

 

When I fire off a 'normal' scheduled backup manually it seems to kick-off fine, although have not had time to get it to backup entirely yet due to the large amounts of data. To me, this rules out the destination drive as the culprit.

 

It's doing something strange though.. when you view what data is being backed up in the Executing tab it seems to 'jump out' of being selected after a while - like it's trying to do something elsewhere Sorry, this probably doesn't make much sense. I'm sure I could leave it clicked on te Execuring job and it would stay displaying the progress info..?

 

The proactive script isn't having any of it though, it's just sitting there saying 'Checking media'. These proactive backs go onto two drives.. a daily rotated drive and also a static drive for user self recovery. It's not backing up to either drive.

 

I've also now build a new proactive script (using same filter and destinations) and it still doesn't work :(

 

I'm not sure what defer mode is? There are no scripts in the waiting tab and I don't have the 'pause' button press...

 

Cheers,

 

Richard

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The Stop Proactive option also does nothing.. just sits there.

 

When clicked on the proactive tab it seems to keep flipping back to the Executing tab - which is something I'm not used to seeing either?!

 

Rich

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If the proactive backup reports "media" then the script is unable to find the catalog file, or it can not find a destination with free space.

 

You can try clearing the Backup Report under Reports>Backup Report. You will find an option to clear the report. This will reset a lot of proactive backup settings.

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Well that's me stumped then...

 

The catalogue files on both the destinations are brand new and the drives are wiped (I even manually deleted the catalogues to make sure they weren't hangingin around and corrupting the new one).

 

I'm now running server backups onto these drives just to check everything is A1 - which should identify something broken with the proactive process only (i.e. neither the drive or the catalogue files).

 

The only logs are "Script Proactive Backup: waiting for media".

 

Hmm, very odd.

 

edit: I've cleared the logs, although will restart Retrospect to see if makes any difference. With my understanding the proactive backup should be saying 'destination busy' or such like right now - but it's not, just 'chekcing media'?!

 

Rich

Edited by Guest

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It does sound odd.

 

What type of backup set is this?

What disk is the catalog saved on?

What disk/media is the backup data saved to?

It may help to see screenshots of the backup set properties tabs in your next post.

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Ah! I think I've spotted the culprit!

 

by going into the Proactive Activity Monitor and selecting 'Backup Sets' view.. it shows Fridays backup is wating for the Media!

 

However, my problem still remains, I can't stop proactive and I've even deleted the Friday Proactive script and it still remains :(

 

Rich

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If you have deleted the script (It does not show under Automate>proactive Backup) then you could have corrupt preferences.

 

Try picking the Pause/Defer button to stop all activity. If this doesn't work, force quit Retrospect. Reopen and immediately click the Pause/defer button. Make sure the script is still deleted.

 

Worst case, you may need to delete the config75.dat file.

 

 

 

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Ok, I think deleting the config75.dat is my only option. I'm assuming it'll kill the configuration of the proactive file?

 

I'll wait until my server backups have finished and then I'll see what happens.

 

Thanks again for your help.

 

Rich

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I'm assuming it'll kill the configuration of the proactive file?

 

It will "kill" the proactive script configuration. I believe you will also have to re-type your license code.

Edited by Guest

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ok.. and what if I can't find a config75.dat file on my backup server (at all).

 

i.e. I don't have a file called that on my server...

 

Rich

Edited by Guest

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Yes! It's working!

 

'All' I had to do was delete all of my proactive scripts and start again. I set up the first one (for today) and it burst into life again.

 

Thanks for your help guys.

 

Rich

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Great!

 

Oh, and in the future if you find you need to delete a config file (though it should always be a last resort and really shouldn't be done unless you are directed to by tech support.) it is found in your "all users" Retrospect Application data.

 

-Jeff

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Spoke too soon.. this thing is shafted!

 

It's now backing up to my 'daily' disk.. however, as soon as I configured it to backup to my 'online_disk' is did the same thing 'checking media'.

 

If in the proactive tab I choose scripts, it shows:

 

Wed - Active

Thur - Inactive

Fri - Inactive

Mon - Busy

 

No thursday at all...

 

Only todays script is set to run, so I have no idea why Mondays script is 'busy'?!

 

Rich

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Ok, deleted the file, put in my serial again...

 

It seemed to have remembered all the proactive scripts and normal scripts though from before I started trying to fix this thing.

 

Still doesn't work even after fixing all the scripts. :(

 

Rich

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Ah! It seems to be using a retrospect 7 config file to update itself on first boot.

 

With that deleted I seem to have a completely bare Retrospect install - oh joy! I know what I'm doing tonight then!

 

Rich

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Ah! Right, I might be getting somewhere now - sorry for all these updates!

 

I removed all the Retro 7.0 files, and just restroed the config75.bak file which seemed to lauch fine in Retrospect 7.5 - with just the proactive settings missing.

 

I have rebuilt todays script now and it's look 'ok' thus far.

 

None of my drives are network drives, just one is a USB drive which holds the online recovery files (as the daily backup drives are taken away over night)

 

Rich

Edited by Guest

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Is it correct then that the config75.dat file contains JUST the proactive config files?

 

All is looking well so I might crawl back into bed and continue being ill - thanks again for your help!

 

Rich

Edited by Guest

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Nope - broken again. It backed up two clients (perfectly) and then reverted to as it was - broken.

 

Crashed it and re-launched it. Clicked stop all operations... checked the correct names of scripts are in place. (All fine)

 

Then started the scripts again and the proactive tab says 'polling'.. then says 'Checking media' then flicks to the Executing tab (where nothing happens).

 

This is becoming VERY annoying now as I can't back up any client machines.

 

Rich

Edited by Guest

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The backup sets drop down shows

 

Monday - [nothing]

Tuesday - [nothing]

Wednesday -[nothing]

Thursday - [nothing]

Friday - Media

Online - Ready

 

I have no idea why it's trying to do something with the Friday disk! (Triple checked the schedule)

 

The Scripts drop down says:

 

Monday - Inactive

Tuesday - Inactive

Wednesday - Active

Thursday - Inactive

Friday - Inactive

 

Which is right. If I was in the office I'd shove the Friday disk in and see if that helps - but I'm at home ill right now :(

 

Rich

Edited by Guest

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config75.dat and its backup, config75.bak contain retrospect config info such as...

 

License, preferences, scripts, catalog file location, execution history, event history, auto-login info, and the info which retrospect uses to decide if it is your first time using certain functions to display wizards.(I may be forgetting some)

 

It will not delete the actual catalog files, or operations log, or any backed up data.

 

If you are starting from scratch, and are looking for your catalog files, than unless you chose other than default your catalog files should be in the following folder.

 

-IN XP/SERVER 2003-

C:\Documents and Settings\(your user name)\My Documents\Retrospect Catalog Files

 

-IN VISTA/SERVER 2008-

C:\Users\(your user name)\Documents\Retrospect Catalog Files\

 

Anyways,

Get well soon!

-Jeff

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"Then started the scripts again and the proactive tab says 'polling'.. then says 'Checking media' then flicks to the Executing tab (where nothing happens)."

 

 

When it goes into the execution tab it should create an operations log. What does this log say?

Edited by Guest

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