Can't backup Iomega NAS. error -1017 insufficient permissions

[cgiandomenico]

I am attempting to backup an Iomega NAS model: "Home Network Hard Drive" with Retrospect 7.5. This NAS uses an unknown operating system and the drive is formatted as FAT32. The NAS is part of a windows Workgroup. Retrospect 7.5 is able to preview the contents of NAS volumes from within the Immediate Backup pane. I have tried using all reasonable automatic logon credentials including: nothing, Administrator, Local User, & the NAS Administrator. The backup is failing with an error -1017. The details are shown below. I haven't loaded any backup client software on the NAS. It doesn't have an interface to permit program installation. The Iomega NAS came with Retrospect Express HD 2.0 and I have successfully backed it up using this software. I had assumed if a cut down version of Retrospect worked with this NAS my Retrospect Professional would too...

 

Does anyone have any thought about what might be happening and how to fix it?

 

+ Retrospect version 7.5.508

Launched at 3/24/2008 10:22 AM in user account WELLREAD3\Administrator

+ Driver Update and Hot Fix, version 7.5.13.100

 

+ Executing Immediate Backup at 3/24/2008 10:24 AM

To Backup Set junk...

 

- 3/24/2008 10:24:54 AM: Copying Pictures on Iomega500

Can't initialize Snapshot file, error -1017 (insufficient permissions)

3/24/2008 10:24:55 AM: Execution incomplete

Duration: 00:00:00

 

[Mayoff]

Make sure you have configured using these directions:

 

http://kb.dantz.com/article.asp?article=9637&p=2

 

[cgiandomenico]

I didn't think this document applied because I had configured the NAS to allow complete access to all Workgroup members without passwords. However, I also experimented with share permissions and learned something. (Note, this NAS is very basic, it only supports share-level protection with only two access states: Full Access/No Access.) When I assigned password protection to a share I was able to produce the -1017 error in Retrospect by suppling an incorrect username & password when prompted while making a subvolume. I could access the subvolume by supplying the correct credentials. I could also access any subvolume without supplying credentials if the share was not password protected.

 

Next I setup an Immediate Backup and entered the correct login credentials in the "Enter network password" automatic login dialog. I also set up Retrospect to startup under my account which is able to access the NAS shares. I checked the automatic login properties of the backup set which is located on my local hard drive. These properties were greyed out. I think this covers all three login aspects covered by the document.

 

I ran the immediate backup and got the same error as before: Can't initialize Snapshot file, error -1017 (insufficient permissions)

 

[cgiandomenico]

It seems the problem with the NAS was coincidental. All of my backups, including of local drives, are failing with a -1017 error. I rolled back Windows to a time when Retrospect was working. No luck. Next steps are a repair of Windows followed by a reinstall of Retrospect.

[eppinizer]

I rolled back Windows to a time when Retrospect was working.

 

What Windows OS are you using? There have been some other 1017 problems reported that are known and are being worked on.

Thanks,

-Jeff

[cgiandomenico]

Windows XP SP2. I have resolved the 1017 error issue. While I do not know the exact cause I believe it was related to some modifications I made to my system that were unrelated to retrospect. While investigating the problem I discovered that regedit could not export registry keys. The solution I found was:

 

(1) Restore Windows using an image file (not made with retrospect).

(2)Restore using retrospective to a recent time point when both retrospect and regdedit worked.

 

I can now backup my local drive and my NAS without incurring any 1017 errors.

 

Thank-you for your follow-up.