carlab Posted March 20, 2008 Report Share Posted March 20, 2008 We have a Win2003 server with single licence retrospect 7.5 running and a open file backup add-on licence. We've recently had a number of vista laptops added to our network but none of them seem to be able to work with open file backup. I get the following error: error -1017 (insufficient permissions) and have read the kb on it and have checked the windows event log on one of the laptops (running vista business) but the laptop does not show any errors with VSS during the time when the backup was scheduled. Does anyone have any suggestions about what else I can do? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 20, 2008 Report Share Posted March 20, 2008 Vista 32 bit or 64 bit? Quote Link to comment Share on other sites More sharing options...
MRIS Posted March 21, 2008 Report Share Posted March 21, 2008 I am seeing this as well using 32-bit Vista Home Premium Quote Link to comment Share on other sites More sharing options...
carlab Posted March 24, 2008 Author Report Share Posted March 24, 2008 all laptops are running vista 32-bit, some are business edition and some home. Quote Link to comment Share on other sites More sharing options...
AndrewA Posted March 25, 2008 Report Share Posted March 25, 2008 Did you check both the system and application Event Viewer log? If this is happening on multiple machines do you have a common application installed on all the ones that are having the error? Quote Link to comment Share on other sites More sharing options...
carlab Posted March 25, 2008 Author Report Share Posted March 25, 2008 I have checked both those logs and there are no errors. We have one HP machine and two dell machines exhibiting the same problems. The only common software that would be installed would be MS Office, Vista (in different flavours) and the Retrospect client. Quote Link to comment Share on other sites More sharing options...
eppinizer Posted March 25, 2008 Report Share Posted March 25, 2008 carlab, Is this Vista computer using SP1? I see that the date you posted this is 3/19/08 one day after the release of sp1. Quote Link to comment Share on other sites More sharing options...
carlab Posted March 25, 2008 Author Report Share Posted March 25, 2008 no, the problem is pre-sp1. Quote Link to comment Share on other sites More sharing options...
vonarb_r Posted March 31, 2008 Report Share Posted March 31, 2008 (edited) We have exactly the same environment and since there are Vista Business SP1 notebooks (32-bit) in the network (without VSS errors), after each backup of a vista client, there is always the same error message: Can't use Open File Backup option for System (C:) on ......, error -1017 (insufficient permissions) Edited March 31, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 31, 2008 Report Share Posted March 31, 2008 It is possible that another program is installed on the computer that is already using the VSS Services, preventing Retrospect's access to this service. What happens if you disable anti-virus software or other programs running in the background? Quote Link to comment Share on other sites More sharing options...
vonarb_r Posted March 31, 2008 Report Share Posted March 31, 2008 I deactivated Antivirus on different Vista Business clients...same result Date: 31.03.2008 Can't use Open File Backup option for System (C:) on ..., error -1017 (insufficient permissions) Any suggestions? Quote Link to comment Share on other sites More sharing options...
eppinizer Posted March 31, 2008 Report Share Posted March 31, 2008 I can't recreate these errors with Vista 32bit SP1. I have tried backing up full system locally, and through a client and have not received this OFB error. What version of retrospect are you using? You may want to download the Retrospect 7.5.512 beta and see if that changes anything.Are there other computers running Vista that are receiving that error, or is it just the notebooks? Carlab, you mentioned you were using win 2k3SE, are you using that as well vonarb? Maybe some of you out there that are having this problem could give me some suggestions of what environments to try, until we can actually recreate this error there isn't too much we can do. Thanks a lot for your input, I hope that we can resolve the issue for you soon. -Jeff Quote Link to comment Share on other sites More sharing options...
carlab Posted March 31, 2008 Author Report Share Posted March 31, 2008 Currently only a handful of our notebooks are running Vista since they came pre-installed. All our existing PC's and notebooks run XP and have not had any problems. Some of our notebooks are backed up overnight when the user is logged off (which means no programs are running) and the problem still exists. My notebook is a HP notebook running Vista Business 32-bit (no sp1), and Retrospect Client v7.5.116. I run the AVG free version of anti-virus software and windows defender. On the Win2k3SE server with sp2 installed, there is a single server license for Retrospect running v7.5.251 and the notebook is backed up to a HDD on another computer in the network. The server runs symantec anti-virus. Quote Link to comment Share on other sites More sharing options...
eppinizer Posted April 1, 2008 Report Share Posted April 1, 2008 On the Win2k3SE server with sp2 installed, there is a single server license for Retrospect running v7.5.251 carlab, Retrospect version 7.5.251 does not support Vista. Support for Vista was added with the 7.5.387 update. Our current release is 7.5.508. You can download this from our website. http://www.emcinsignia.com/supportupdates/updates/ There is also a Beta available, version 7.5.512 if you are still having issues. Hope this helps -Jeff Quote Link to comment Share on other sites More sharing options...
vonarb_r Posted April 1, 2008 Report Share Posted April 1, 2008 We are using Win2003 Server and Retrospect Single Server v7.5.251 with Vista Business 32-Bit 7.5.116 Client Any Suggestions? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 1, 2008 Report Share Posted April 1, 2008 Any Suggestions? yes, update to the latest version as Jeff suggested above. Download it from the website or use automatic updates Quote Link to comment Share on other sites More sharing options...
vonarb_r Posted April 3, 2008 Report Share Posted April 3, 2008 Thanks, it's working:-) Quote Link to comment Share on other sites More sharing options...
carlab Posted April 3, 2008 Author Report Share Posted April 3, 2008 yup, that did the trick. Thanks Quote Link to comment Share on other sites More sharing options...
MRIS Posted April 4, 2008 Report Share Posted April 4, 2008 I confirm that version 7.5.508 was NOT being used at the time the problem occurred. Looks like I know what was wrong, thanks. Quote Link to comment Share on other sites More sharing options...
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