tim2008 Posted March 4, 2008 Report Share Posted March 4, 2008 Hello Mayoff, i'm sorry for my short answer. Here my problem (I hope my english is good enough): Retrospect Version 7.0.344 Multi Server NFR with the Retrospect-Update, Version 7.0.12.105. Retrospect is runnig on an Windows 2003 Server, our MS Exchange Server 2003 is running on another server. When retrospect backup certain mailboxes we get these 2 error messages: T-2.067: PtSend: cmd MbrF/msg RdBg: byte count 1261 exceeds maximum of 1024 Trouble rreading files, error -523 (service transaction error) and T-2.067: PtSend: cmd MbrF/msg RdBg: byte count 1267 exceeds maximum of 1024 Trouble rreading files, error -523 (service transaction error) In the past we've never had this problem. Another problem is, that one of the mailboxes is from my boss. :eyes: Do you have any idea? Thanks Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 4, 2008 Report Share Posted March 4, 2008 I have never seen this error message before. You can start by unlicensing exchange from Configure>volumes. You just right click on Exchange and go to Licensing. You then Release the Database license. You should then add the license back into Retrospect. Make sure permissions are configured correctly too: http://kb.dantz.com/article.asp?article=9633&p=2 Quote Link to comment Share on other sites More sharing options...
tim2008 Posted March 5, 2008 Author Report Share Posted March 5, 2008 Hello, i unlicend the exchange server and add the license back and the problem is still on. we have an rbu account with the right permissions. i don't know what can i do!!! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 5, 2008 Report Share Posted March 5, 2008 It sounds like a problem with a specific mailbox, like a corrupt message or a damaged attachment. You may want to call tech support so we can spend time directly working with you on this specific error message. If needed we can gather debug logging that could say more about the cause for the error. I do see you are running 7.0. The exchange error codes are not very good in this version and you may find much better success with a newer version of Retrospect. You can download a trial to see if the error changes or stops. Quote Link to comment Share on other sites More sharing options...
tim2008 Posted March 6, 2008 Author Report Share Posted March 6, 2008 Hello, Yes, I think it's a corrupt message or a damaged attachment. I have installed retrospect version 7.5 with a 30 day trail version. -> the same problem. Is the tech support in german or en english? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 6, 2008 Report Share Posted March 6, 2008 Support is in English only, sorry. We do have a German speaking customer service person who may be able to help in German. Quote Link to comment Share on other sites More sharing options...
tim2008 Posted March 27, 2008 Author Report Share Posted March 27, 2008 hello, could you give me the number for the german speaker? thanks Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2008 Report Share Posted March 27, 2008 The European numbers are at http://www.emcinsignia.com/supportupdates/service/contact/softwareinformation/ Quote Link to comment Share on other sites More sharing options...
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