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Retrospect 7.5 and pcpds.exe

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I've been using Retrospect Professional 7.5 for about six months. (It came bundled with an NAS device.) It has been running on an XP machine, backing up two clients, one running XP the other NT4-SP6, without incident. In the past week -- I am guessing on February 11 -- I allowed it to update to version 7.5.13.100. This evening I updated two backup sets from the XP client, and then initiated an update of the backup set on the NT machine, and received an error message on the client that read "pcpds.exe -- Entry Point Not Found. The procedure entry point SHGetSpecialFolderPathA could not be located in the dynamic link library Shell32.dll." The host machine reports something like "Unable to Access Drive Error -557", or the program hangs.

 

I have retried this several times with the same result. I have rebooted both machines and the error persists. It is not manifest on the XP client, which I again successfully backed up. Both clients contain the file pcpds.exe in the \Retrospect Client directory; they are of identical size, and both are stamped at about the same time on February 11, differing in time by 1 second. That is why I surmise the program update was permitted on February 11. The NT backup set has been successfully updated at least once since February 11, on February 15.

 

I'd appreciate it if anyone could shed light on what might be going on. As a rule I do not download files from unknown sources; I use pine for email and so have to make a decision and expend some effort to extract email attachments.

 

Thanks.

 

Ted Sims

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Can you please tell us the EXACT version of Retrospect you are running as shown in the about Retrospect Window? The version you list is a driver update version and not the Retrospect version.

 

Thanks

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This is likely a bug in the latest release. We are investigating the issue right now to see what is causing it so we can fix it quickly.

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Version is 7.5.508. The date of the update, as reflected in the file time stamps, is in fact 2/11/2008 at 2:18 p.m. The time stamp on pcpds.exe is 2/11/2008, 4:28 p.m.

 

Thanks.

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By the way, at some point, when trying to close the program, I got a message that (roughly) said "Retrospect has encountered a serious error" and requested permission to send a report to EMC, which I granted. The program directory now contains a file entitled "rthlpsvc.log", dated 10:00 p.m. (est) last night, which I assume contains the contents of that report. The file contents follow. I add that if those file references are to the client machine, the OS on the NT 4.0 machine is not on C: but in D:\WINNT\....

 

Thanks again.

 

Contents of rthlpsvc.log:

 

HSvcRestoreReg: FindFirstFileW(rtregrst.ini) failed 2

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\ComRegBk\RtrComRg.ini) failed 3

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\IISMetBk\RtrIISM.ini) failed 3

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\WMIBk\RtrWMI.ini) failed 3

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\ActDirBk\RtrActDr.ini) failed 3

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\CertSvBk\RtrCertS.ini) failed 3

hsvcWin2kDbRestore: GetFileAttributes(C:\WINDOWS\RSMBk\RtrRsm.ini) failed 3

HSvcWriteDVDAddToReg: CreateFile(C:\WINDOWS\retregld.dat) failed 2

No work to do, quitting...

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Not at this time. It's at home and I am now at work. I should be back about 4:00 p.m. pst. I'll report back then, or earlier if someone at home can obtain the information. If I had to guess, though, I would say it was 4.00.

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An update. I just restarted the NT system and got a new error message. It read:

 

"rthlpvsc.exe - Entry Point Not Found. The procedure entry point SHGetSpecialFolderPathA could not be located in the dynamic link library Shell32.dll." Same message as before but reported with respect to a different program. And since the executable has the same name as the error log I reported in the fifth post above I assume it is related to the existing problem with Retrospect.

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Users seeing this problem should start by forgetting the backup client and adding it again. This may resolve the problem for some users.

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It's going on two weeks since I last backed up the NT Box. Is there any software to rollback the prior upgrade? Assuming not, if I dump and then reinstall the original program how much work will be required to recreate catalogs to existing backup sets?

 

Thanks.

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Is there any update on the status of a fix for this problem. I have been holding off on the downgrade but will tonight, I can't wait any longer

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