rmccallu Posted February 12, 2008 Report Share Posted February 12, 2008 Hi, Following a re-image of my business laptop last summer, and a re-install of Retrospect ExpressHD, the program opens with the message: Updating status... 0 restore points available The Restore, and Automatic Backup On and Off buttons are greyed out. Clicking Setup (which is not greyed) does nothing. So I can't restore or delete any restore points (there is one), and I can't initiate a new backup. I can browse the drive (Maxtor OneTouch II) with Windows Explorer and I can see the one restore point. A number of other posts on this subject have suggesting either removing Retrospect (using Add/Remove Programs) and reinstalling it, or deleting the RestorePoint.rbc file on the drive. I've tried both of these but neither makes any difference. Can anybody suggest why this might be happening? Regards, Rob. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 12, 2008 Report Share Posted February 12, 2008 What operating system version is this? What version of Retrospect Express HD is this? Quote Link to comment Share on other sites More sharing options...
rmccallu Posted February 12, 2008 Author Report Share Posted February 12, 2008 Win XP Pro. I don't know what version of HD it is: It came free with the Maxtor drive; there's no helpful 'About' menu item in the help; the installation CD doesn't have a version number; and the .exe doesn't have a version number in its name. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 12, 2008 Report Share Posted February 12, 2008 Right Click on the Retrospect Logo and pick About Retrospect. Quote Link to comment Share on other sites More sharing options...
rmccallu Posted February 12, 2008 Author Report Share Posted February 12, 2008 Thanks. It says its 'Retrospect Express HD for Windows, version 1.0.196'. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 12, 2008 Report Share Posted February 12, 2008 Then you should update to the 1.1 version http://www.emcinsignia.com/supportupdates/updates/retroexpress/ Quote Link to comment Share on other sites More sharing options...
rmccallu Posted February 12, 2008 Author Report Share Posted February 12, 2008 Thanks, I'll give that a try. Quote Link to comment Share on other sites More sharing options...
rmccallu Posted February 14, 2008 Author Report Share Posted February 14, 2008 I installed Retrospect HD 1.1. Now things look slightly better: It tells me I have 21 restore points (not sure I remember making that many, but hey...), and none of the buttons are greyed out. However nothing happens when I click either the Setup button or the 'backup now' link. Rob. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 14, 2008 Report Share Posted February 14, 2008 In the main window, does it say "updating status" or "backup maintenance in progress" or anything like that? Quote Link to comment Share on other sites More sharing options...
rmccallu Posted February 14, 2008 Author Report Share Posted February 14, 2008 Neither. It says: Unlicensed Back up now -------------- 21 restore points available. Automatic Backup is on. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 14, 2008 Report Share Posted February 14, 2008 Unlicensed is a problem. You must follow the directions in this document http://kb.dantz.com/article.asp?article=8153&p=2 Quote Link to comment Share on other sites More sharing options...
jamesluk Posted January 24, 2010 Report Share Posted January 24, 2010 Hello, I'm having a similar problem with my Maxtor One Touch II. I downloaded and installed the Retrospect HD 1.1 update from Seagate, and when I hooked up the external hard drive got the unlicensed message. I reinstalled the Retrospect software with the CD that came with the hard drive and then installed the 1.1 update. Now it says 0 restore points available, updating status. I too see that there is a restore point using windows explorer. I let this run all night, but in the morning it still said updating status. Is this just a really long process I need to wait 12 hours for? I recently upgraded to Windows 7. Quote Link to comment Share on other sites More sharing options...
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