LinuxSouthpaw Posted February 6, 2008 Report Share Posted February 6, 2008 I am running Retrospect 7.5.387 SBS, on Windows Server 2k3 SBS. Recently it has become necessary for us to delete some accounts from the Exchange Server. Retrospect doesn't know they're gone, so it keeps looking for them and returning an "error -3405." After reading this forum, it looks like I need to go into Configure -> Volumes in Retrospect, right-clicking each deleted mailbox and selecting the 'forget' option. The problem is, the 'Forget' option is grayed out for the Exchange database and individual mailboxes. What am I doing wrong? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 6, 2008 Report Share Posted February 6, 2008 In Configure>volumes you can unlicense and then relicense the exchange add-on. This will refresh the mailbox list. Just select Licensing when you right click on exchange in configure>volumes Quote Link to comment Share on other sites More sharing options...
LinuxSouthpaw Posted February 6, 2008 Author Report Share Posted February 6, 2008 That worked. Thanks for your help! Quote Link to comment Share on other sites More sharing options...
GerryRigney Posted February 13, 2008 Report Share Posted February 13, 2008 Just found this while looking into another problem, thanks Mayoff! Quote Link to comment Share on other sites More sharing options...
yatcher Posted August 26, 2008 Report Share Posted August 26, 2008 Is there any way to automate the volume refresh in retrospect? It is a bit of a pain that after you delete accounts in exchange that retrospect never stops trying to back them up. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 26, 2008 Report Share Posted August 26, 2008 7.6 will do it automatically if Retrospect is installed on the exchange server directly. Quote Link to comment Share on other sites More sharing options...
yatcher Posted August 26, 2008 Report Share Posted August 26, 2008 Thats great news! Time to get them all updated. Now does retrospect remove the accounts when deleted in AD or after the mailboxes are purged by the exchange cleanup? Is there any way for this to work when exchange is installed on a different machine and using retrospect client? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 26, 2008 Report Share Posted August 26, 2008 We have not fixed it for the client yet. I believe the mailbox must be removed from AD too. Quote Link to comment Share on other sites More sharing options...
mmsadmin Posted August 29, 2008 Report Share Posted August 29, 2008 (edited) Why is it taking EMC so long to fix this bug? When I spoke to tech suport, they actually INSISTED that retrospect DOESNT have this problem and that my installation was corrupted. Now I am surprised to see that you are acknowledging this as being a bug. This is also a problem when new users are added to exchange. They dont appear in the mailbox list unless the license is reinstalled. I actually reported this problem in December of 07. http://forums.dantz.com/showpost.php?post/72935/ Also I asked about this problem on the forum here but never received any response. http://forums.dantz.com/showtopic.php?tid/26231/ I pay for my yearly support like everyone else. I'm quite disappointed with it to say the least. Edited August 29, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 29, 2008 Report Share Posted August 29, 2008 In July we released Retrospect 7.6 which fixes the problem with deleting of mailboxes if Retrospect is running on the Exchange server. Our engineers ran out of time before the scheduled release and we could not finish working on the issue for client exchange servers. We are continuing to review ways to improve exchange backup for our next release. Quote Link to comment Share on other sites More sharing options...
jdpal Posted November 3, 2008 Report Share Posted November 3, 2008 Is there any way to do this process manually? We are not running Retrospect on the Exchange server - it is a client backup. Thanks! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 3, 2008 Report Share Posted November 3, 2008 To refresh the list, go to Configure>Volumes and unlicense and relicense the exchange add-on Quote Link to comment Share on other sites More sharing options...
bcssomadude Posted February 4, 2009 Report Share Posted February 4, 2009 Just found this thread. Running Retrospect 7.6.123. This is ridiculous that I have to manually refresh the mailbox list by re-licensing the add-on. Oh well. Maybe I'll get lucky on the next patch. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 4, 2009 Report Share Posted February 4, 2009 Have you tried 7.6.123? Quote Link to comment Share on other sites More sharing options...
bcssomadude Posted February 4, 2009 Report Share Posted February 4, 2009 Yes, sorry, that is what I meant. We've been running 7.6.123 for some time now (11/08) Quote Link to comment Share on other sites More sharing options...
Lisa11 Posted February 25, 2009 Report Share Posted February 25, 2009 This is also a problem when new users are added to exchange. They dont appear in the mailbox list unless the license is reinstalled. Lisa11 healthvault Quote Link to comment Share on other sites More sharing options...
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