mdwyer20175 Posted January 26, 2008 Report Share Posted January 26, 2008 Any tricks to avoiding range errors when backing up archive pst's? File "...................pst": can't read, error -1111 (locked range conflict) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 26, 2008 Report Share Posted January 26, 2008 Use the Open File Backup add on or close outlook before the backup. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 26, 2008 Author Report Share Posted January 26, 2008 Closing outlook is tough with 25+ users (not sure what people with 100 users would do). The archives are all on a shared drive for backup purposes, which I guess should not matter. OFO is installed, and selected according to the script. Not the same server as exchange, which could be a mistake(?). Sometimes that pst backup occurs at same time as main exchange backup (different servers, d2d backups, so separate threads). Could that be it? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 26, 2008 Report Share Posted January 26, 2008 What EXACTLY does the log say when backing up a Retrospect Client computer with outlook open? Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 26, 2008 Author Report Share Posted January 26, 2008 - 1/26/2008 12:15:52 AM: Copying Data (E:) on PJ File "E:\ARCMAIL\Cimof-archive.pst": can't read, error -1111 (locked range conflict) File "E:\ARCMAIL\DGrser-archive.pst": can't read, error -1111 (locked range conflict) Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 26, 2008 Author Report Share Posted January 26, 2008 hmm, maybe I am not posting ENOUGH. Are the lines that follow significant? - 1/26/2008 12:15:52 AM: Copying Data (E:) on PJ File "E:\ARCMAIL\Cimof-archive.pst": can't read, error -1111 (locked range conflict) File "E:\ARCMAIL\DGrser-archive.pst": can't read, error -1111 (locked range conflict) 1/26/2008 1:23:18 AM: Grooming Backup Set PJ-TOTAL... 1/26/2008 2:10:31 AM: Groomed 308.3 GB from Backup Set PJ-TOTAL. File "E:\System Volume Information\15{3808876b-c176-4e48-b7ae-04046e6cc752}": can't read, error -1020 (sharing violation) File "E:\System Volume Information\16{3808876b-c176-4e48-b7ae-04046e6cc752}": can't read, error -1020 (sharing violation) 1/26/2008 10:19:04 AM: Snapshot stored, 110.1 MB 1/26/2008 10:19:56 AM: Comparing Data (E:) on PJ File "E:\ARCMAIL\BDavis-Archives.pst": different modify date/time (set: 1/25/2008 10:17:56 AM, vol: 1/26/2008 4:08:32 AM) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 26, 2008 Report Share Posted January 26, 2008 Can you confirm that you have the Open File Backup Add on licensed in your License Manager? Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 27, 2008 Author Report Share Posted January 27, 2008 Good question. Looking there, and using "code" instead of my actual license code (which would probably be a no-no to publish): Open File Backup 7.5.387 - Open File Backup Add-on (code) Under properties, it says.. Type: Open File Backup Add-on Code: xxxxxxxxxx (blotting it out here) Version: 7.5.387 Installed: 3/14/2006 9:46 AM Depends on: Application FYI, it does not say 1 used, 0 available off to the right - as it doesn't say anything off to the right. In addition, and this seems odd, under Add-On Value Package (which is how I got open file option), it shows the code but says 0 used, 1 available off to the right. That makes no sense to me. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 27, 2008 Report Share Posted January 27, 2008 Value pack code does include open file backup. Sounds like it isn't being used on the E drive of that computer for some reason. You may want to call TS so we can debug what is going on. Quote Link to comment Share on other sites More sharing options...
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