edroth Posted January 19, 2008 Report Share Posted January 19, 2008 Using the latest version of Retrospect Professional with Windows Vista and the new service pack beta, I get the following error messages during every backup of my main drive: Writer "NPS VSS Writer" backup failed, error -1101 (file/directory not found). Component "NPS Database" backup failed, error -1101 (file/directory not found). I have been upable to locate any help files or forum postings that relate to this problem. Anybody have any suggestions? Thank you! Quote Link to comment Share on other sites More sharing options...
bdsa Posted April 27, 2009 Report Share Posted April 27, 2009 I have the same problem. Did you find any solutions? Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 15, 2009 Report Share Posted July 15, 2009 same problem for me.... any solution??? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 15, 2009 Report Share Posted July 15, 2009 Retrospect is not tested with Service Pack beta software, so you may experience unexpected results. Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 16, 2009 Report Share Posted July 16, 2009 (edited) I'm not using Beta... Please someone help us!! I'm really getting frustrated with this problem. Edited July 16, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2009 Report Share Posted July 16, 2009 Have you tried calling technical support? Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 16, 2009 Report Share Posted July 16, 2009 (edited) Now that's a novel idea! no, but I will if you think they can help! I don't seem to find a phone number yet.... Edited July 16, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2009 Report Share Posted July 16, 2009 http://www.retrospect.com/contactsupport Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 17, 2009 Report Share Posted July 17, 2009 Well, technical support wants $69 to help. will try sending them an email.... Guess I'll start looking for new backup software. Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 19, 2009 Report Share Posted July 19, 2009 No response to my email to technical support. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 19, 2009 Report Share Posted July 19, 2009 No response to my email to technical support. You will only get support by email if you have a service contract. If your data is not worth the cost of a support incident, then I suggest that you don't need to back up that data. Russ Quote Link to comment Share on other sites More sharing options...
wncjsh Posted July 24, 2009 Report Share Posted July 24, 2009 (edited) still no reply ! The woman on the phone said they would answer my email without a service fee. I can buy a good backup utility for $69 Edited July 24, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.