randun Posted January 3, 2008 Report Share Posted January 3, 2008 I recently carried on a dialogue with "Mayhoff" regarding my inability to retrieve my applicatio license. The following suggestion worked the first time: Have you tried putting the files back into the appropriate directory on the new system? Try this: http://kb.dantz.com/article.asp?article=9635&p=2 Unfortunately, I had to do yet another upgrade install of Vista! Now, I'm back to square one with Retrospect again. Your tip of changing renaming configXX.dat & configXX.bak does not work this time. In fact the latter file is not even created. Also, it appears that I have numerous copies of 7.5 on my hard drive now. Since I don't have the email receipt for my version 0f 7.5 & EMC presumably doesn't have a record of my upgrade, do you now have further suggestions of how I can just start over, ridding myself of the multiple copies of 7.5, etc. Thanks. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.