tkrueger Posted January 2, 2008 Report Share Posted January 2, 2008 I have a new HP Pavilion Elite M9047c-b Windows Vista Home Premium PC. It came with a "TSSTcorp CD/DVDW TS-H653L ATA Device". Purchased a Retrospect 7.5 upgrade to install on it. Running 7.0 on my old computer. I can't get Retrospect to recognize this the DVD drive. Under Device Status is says No Tape or Optical drives found. Under Device Envirionment, I see the hard disk and then a then a device ID with all DOTS. I tried stopping the Launcher Service as per another post in these forums and that didn't help. How can I get this DVD drive to work???? Quote Link to comment Share on other sites More sharing options...
SHnee Posted January 2, 2008 Report Share Posted January 2, 2008 Hi Terry, Try to custom-configure a driver for your DVD drive: http://kb.dantz.com/article.asp?article=1077&p=2 Quote Link to comment Share on other sites More sharing options...
tkrueger Posted January 2, 2008 Author Report Share Posted January 2, 2008 The "Configure CD/DVD Drive" menu option is dimmed out, not allowing you to select it. Quote Link to comment Share on other sites More sharing options...
tkrueger Posted January 25, 2008 Author Report Share Posted January 25, 2008 Is there a form or someway to request support for this drive? Quote Link to comment Share on other sites More sharing options...
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