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yatcher

can't read, error -1101 (file/directory not found)

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When backing up user mailbox's on 2003 servers with exchange 2003 and retrospect 7.5 this error is reorted on a number of mailbox backups:

 

File "User\Inbox\1. Work Emails\Computer Associates\00000000a43d59a948e6c34aa6cdb42c69b1a4120700828ea114f7574f429413c07fc6e3bb0b0000017700260000828ea114f7574f429413c07fc6e3bb0b0000017770300000": can't read, error -1101 (file/directory not found)

 

What is this referring to when the mailbox appears to be intact and no files missing?

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The following error is also recorded on some mailbox's:

 

T-630: MBDataInputStream::FillTemp: top->pMessage->GetProps failed., winerr -2147467259, error -3420

File "User\Inbox\0504 - Job\Inward\00000000a8fb56d348d00e4a9f548917b58dfff507006be032e66ff02a4595cfd8ace6009bd2000000090d7e00006be032e66ff02a4595cfd8ace6009bd2000000092d5e0000": can't read, error -3420 (unknown)

 

May not be related?

 

Solution for either problem?

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So corruption is the cause of the 3420 error message.

 

What is the cause of the other error as it is much more common.

 

Cheers

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-1101 with a mailbox is often caused by spam or a bad message in the mailbox. Click the "errors" button in the activity monitor history tab to see which specific messages got errors.

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I have this problem as well. It occurs to me that this got worse sometime after I installed SP2 of exchange 2003. Trying to get ready for 2007, which gets upset if 2003SP1 is in use. I see that Retrospect doesn't work with 2007, yet frown.gif

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Have you worked out anyway to minimise the occurance or hide these messages?

 

They appear to have no impact on the backup completing but is very frustrating as it causes the backup messages to fail or say incomplete.

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Heck no.

 

Last night, I got some more (below), so I am going to try NTBACKUP and see what happens.

 

Another thought is the lovely windows desktop search that Windows update popped on everyone's station. I wonder if that causes trouble (nahh, windows??).

 

Hmm, wonder if these were occurring before last night. It seems odd that it says exchangeserver2000. We have only ever used 2003 Ent (now on sp2, Gwise years earlier). I should dig around more.

 

- 1/8/2008 8:00:01 PM: Copying First Storage Group on EXS

Backup type: Full

T-9: MapError: unknown Windows error -1,018

T-9: TWDBExchangeServer2000::BackupRead: HrESEBackupReadFile failed, winerr -1018, error -1004

T-9: MapError: unknown Windows error -1,003

T-9: TWDBExchangeServer2000::StopDatabaseBackup: HrESEBackupCloseFile failed., winerr -1003, error -1004

Trouble reading files, error -1004 (Database Backup/Restore error)

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Ah, I was using exchange administrator's login for Exchange portion of the back. Hmm, that used to work, but I was not precisely following this kb, so I will test this.

 

I assume these instructions do not screw up my backup of my separate SQL 2003 server? Currently set to use SQL authentication and works fine.

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Followed the kb to the letter, and backup log says

 

 

- 1/11/2008 9:00:01 PM: Copying First Storage Group on EXS

Backup type: Full

T-9: MapError: unknown Windows error -1,018

T-9: TWDBExchangeServer2000::BackupRead: HrESEBackupReadFile failed, winerr -1018, error -1004

T-9: MapError: unknown Windows error -1,003

T-9: TWDBExchangeServer2000::StopDatabaseBackup: HrESEBackupCloseFile failed., winerr -1003, error -1004

Trouble reading files, error -1004 (Database Backup/Restore error)

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Try this:

 

Hold cntrl-alt on the keyboard and hit the letter P twice

cntrl-alt-p-p

 

Change trees and volumes to 6 under debug logging.

Reproduce the error. Your log will now contain the hex code error generated by microsoft for the failure. Google that code.

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Cool trick.

 

I will try that next, but I want to take a stab at Ye Olde NTBACKUP first, just pushing a backup to exchange server local disk to see if that works at all. If not, Retrospect ain't gonna work. If so, then I can try to make Retrospect work (yes?).

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NTBackup would not finish either, so I guess I need to pursue restore+recovery or perhaps the dreaded eseutil fixes.

 

Apparently, my problems are not Retrospect related, considering NTBackup won't work.

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Ok,

 

MS had me create a new info store, move the mailboxes and then delete the old store.

 

NTbackup works now.

 

Retrospect still bombs with exact same errors. It sees both new store and the old store (and the new one) under volumes. I have tried forgetting and relicensing and rebooting, any other tricks?

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That worked. I was looking at the wrong thing.

 

Ok, now, I finished MS instructions on cleaning corruption (moving mailboxes to another store, and exporting and importing public folders), and now NTBackup finishes without error. Before cleaning the corruption, NTBackup did NOT work, so I definitely HAD corruption, but it seems to be gone.

 

So, I tried to backup one of the mailboxes using Retrospect and get the following errors:

 

File "Brian Davis\Cabinet\JCA\VCLEE\0000000094cddb8854e62c428addf17bb11040350700cc09650a4cf6cc4ebd0cd054cb13c722000002d93bbd0000cc09650a4cf6cc4ebd0cd054cb13c722000002d9ea4b0000": can't read, error -1101 (file/directory not found)

File "Brian Davis\Cabinet\MDA\SSCPROTO\0000000094cddb8854e62c428addf17bb11040350700cc09650a4cf6cc4ebd0cd054cb13c7220000840901a10000cc09650a4cf6cc4ebd0cd054cb13c72200009eb14c090000": can't read, error -1101 (file/directory not found)

File "Brian Davis\Deleted Items\0000000094cddb8854e62c428addf17bb11040350700b6c916443f5e9c4faa98ede824cb655d000000009c6500008deec33dd072d04b98fe34d4a9c5f70f000000ea32790000": can't read, error -3420 (unknown)

File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eabaf40000": can't read, error -3420 (unknown)

File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac0680000": can't read, error -3420 (unknown)

File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac0ca0000": can't read, error -3420 (unknown)

File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac1090000": can't read, error -3420 (unknown)

File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eaca660000": can't read, error -3420 (unknown)

1/25/2008 6:30:40 AM: Snapshot stored, 23.8 MB

1/25/2008 6:31:04 AM: 6 execution errors

Remaining: 8 files, 3,132 KB

Completed: 39404 files, 5.2 GB

Performance: 186.6 MB/minute

Duration: 00:42:17 (00:13:46 idle/loading/preparing)

 

 

Why do I get these errors with Retrospect, but not with NTBackup? I ran NTBackup on the ENTIRE mail system and it reported 101 GB copied without any errors.

 

Now what? I am running a recycle full backup of the exchange server using Retrospect tonight, but I expect a pile of errors, making me wonder if I am stuck with NTBackup, and if so why?

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Ok, I went through the folders with corrupt messages and exported them to a PST file, and then deleted the folders. I emptied junk mail, and then emptied deleted mail.

 

By the time I retried the backup, there were new messages in junk and deleted mail, and I got errors again in those (admittedly useless) folders. Does this mean I have a corrupt junk mail and deleted mail folder? I am not having fun yet....

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I went to each mailbox and deleted the messages and folders that Retrospect says are corrupt. Now, it suddenly picks entirely new ones as corrupt. This makes me skeptical. Question, this is exchange enterprise, and mailboxes are larger than 2 GB. Is that a problem for Retrospect? Should not be I would think, but ...

 

I also got other general errors that were not there before. Here is an example:

 

- 1/27/2008 5:11:56 AM: Copying Matt Dwyer on EXS

File "Matt Dwyer\Cabinet\ECA\000000004f05b8d31742f647be2954e368fba4ba0700fa53bd248d2a7441964493152b4c0b04000000236eeb000023268af362a82748b0f13b95381a7aba00000006842b0000": can't read, error -1101 (file/directory not found)

File "Matt Dwyer\Cabinet\OFFICE\STATUS\000000004f05b8d31742f647be2954e368fba4ba0700fa53bd248d2a7441964493152b4c0b040000002b8318000023268af362a82748b0f13b95381a7aba000000ac2efa0000": can't read, error -1101 (file/directory not found)

T-865: MBDataInputStream::PrepareLongProperty: Failure (winerr = 0x80040102) to read long property 0x3fe1.

File "Matt Dwyer\Inbox\000000004f05b8d31742f647be2954e368fba4ba0100b6c916443f5e9c4faa98ede824cb655d00000000281d0000": can't read, error -1012 (feature unsupported)

File "Matt Dwyer\Inbox\000000004f05b8d31742f647be2954e368fba4ba0700b6c916443f5e9c4faa98ede824cb655d00000000281d000023268af362a82748b0f13b95381a7aba0000017f598f0000": can't read, error -1101 (file/directory not found)

1/27/2008 6:42:54 AM: Snapshot stored, 50.4 MB

1/27/2008 6:43:06 AM: 1 execution errors

Remaining: 4 files, 6,133 KB

Completed: 82531 files, 6.8 GB

Performance: 150.5 MB/minute

Duration: 01:31:09 (00:45:17 idle/loading/preparing)

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This error may not always mean a corrupt message. It could also mean it was moved, renamed or deleted between the scanning and copy or compare phase of the backup. You will never have an error free mailbox backup, the mailboxes are alway active and changing.

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