marchem Posted October 22, 2007 Report Share Posted October 22, 2007 I recently upgraded to Server 7.5 from 6.5 (new machine running Vista). I'm now having problems with my W95 clients. If I install the 7.5.116 client software I get an error message when booting the client "The RETROCLIENT.EXE file is linked to missing export ADVAPI32.DLL:SetNamedSecurityInfoW.". So I uninstalled the client software and tried 5.6.112 (which it was running before). This instalss, and the server sees the client, but when I refresh the client I get an error message "Client speed test failed, erro -540 (trouble creating service)." I uninstalled the 5.6.112 and tried 6.5.140, but when it asks me for a client password during the install it says the password must be at least 4 characters long, no matter what I enter for a password. So is anybody running W95 clients with Server 7.5? How are you making it work? Thanks, Rob Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 22, 2007 Report Share Posted October 22, 2007 Have you installed Winsock 2.0 on the W95 client. I am sure the latest version of Retrospect has not been tested with Windows 95 Quote Link to comment Share on other sites More sharing options...
marchem Posted October 23, 2007 Author Report Share Posted October 23, 2007 It has Winsock 2.0 installed. It worked fine with Server 6.5. The problems only started when I tried to upgrade the client software. I realize there probably aren't many W95 machines for them to test it on, but the User's Guide does say that W95 is supported as a client. I've got some analytical hardware that requires W95, so I'm stuck with it. I had to upgrade to 7.5 because I've now got Vista machines. I guess I could always run two servers, one 6.5 for the W95 machines (if I can ever get the client software installed) and one 7.5 for all the other machines. Quote Link to comment Share on other sites More sharing options...
marchem Posted October 23, 2007 Author Report Share Posted October 23, 2007 I don't know if this will help, but here's more information: If I install client 5.6 the server sees the client, but refreshing results in the 540 error. If I either upgrade to client 6.0, or remove 5.6 and install 6.0 I get the same results. If I upgrade from either 5.6 or 6.0 to 6.5 I get a message "Restrospect client already running" at the end of the upgrade. If I try to open the client nothing happens. Upgrading to 7.0 does the same thing ("Retrospect client already running" at end of installation, and client does not open). If I remove 6.0 and install either 6.5 or 7.0 I am unable to enter a password. No matter what I enter it says "The password you entered must be at least 4 characters in length". It does recognize if the two passwords are not the same. If I install 7.5 I get the error message "The RETROCLIENT.EXE file is linked to missing export ADVAPI32.DLL:SetNamedSecurityInfoW." So at this point the only clients I can even get running on my W95 machines are 5.6 and 6.0, neither of which seem to work with Server 7.5. I'm wondering if the series of installs, uninstalls I've done has left some dll's behind that are causing problems. I would use my backup to restore the system, but..... right, I don't have a backup!! Rob Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 23, 2007 Report Share Posted October 23, 2007 Probably the thing to try is to uninstall the client software. Install the 6.5 client and try the 6.5 application. Quote Link to comment Share on other sites More sharing options...
marchem Posted October 23, 2007 Author Report Share Posted October 23, 2007 If I uninstall the client software, then try to install the 6.5 client I am unable to enter a password during the installation process. It says "The password you entered must be at least 4 characters in length" no matter what I enter for a password. Rob Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 23, 2007 Report Share Posted October 23, 2007 I am confused. When you uninstall and then reinstall the client, you are unable to enter a password at the time of install? Make sure you are restarting after the uninstall. Quote Link to comment Share on other sites More sharing options...
marchem Posted October 23, 2007 Author Report Share Posted October 23, 2007 I uninstall whatever version is there, reboot, and install the 6.5 client. When I get to the part where it asks for a password I get the error message no matter what I put in for a password, 4, 6 8, 10, 25 characters. Alpha or numeric or mixed makes no difference. If I put in two different passwords it says they are not the same, so it's at least looking at them. I've been good about rebooting after making any changes. Luckily W95 reboots fast, much faster than my XP desktop. Quote Link to comment Share on other sites More sharing options...
marchem Posted October 31, 2007 Author Report Share Posted October 31, 2007 Still having this problem. All my W95 machines are unable to be backed up. It seems like once I install the 7.5 client upgrade there's no way out. After that the 5.6 and 6.0 clinets get the 540 error. The 6.5 and 7.0 clients won't install because you can't enter a password. The 7.5 client gives the "missing export ADVAPI32.DLL:SetNamedSecurityInfoW" error. I'm guessing that the 7.5 client must have left some DLL's or something in the windows directory that's messing up the 5.6-7.0 clients. I'm sure someone else must have run into this. Hopefully I'm not the only person running server 7.5 and backing up W95 clients?? Rob Quote Link to comment Share on other sites More sharing options...
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