harryvds Posted July 23, 2007 Report Share Posted July 23, 2007 We use Retrospect 6.1.126 and RDU 6.1.11.101. When we tried to make a backup we get the message "catalog is out of sync ". We have changed the tape drive, tape, scsi cable, scsi card and the terminator we also created several storagesets. But the error still persist. We have tried this on a Xserve Xeon and a Mac Pro (both intel machines). system 10.4.10 ATTO UL5D driver 4.1 and flash file 16-03-07 Drive is connected on channel A with scsi id 4 Any suggestions are welcome. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 23, 2007 Report Share Posted July 23, 2007 You indicate that you have tried several storage sets. From scratch, so that the catalogs would be new? It's not clear what drive you have. The Sony web site shows two AIT-5 drives: The AIT-i1040s (internal) and AIT-e1040s (external). Neither shows up in the list of Retrospect supported devices: Retrospect supported devices Have you tried defining a subvolume with just part of the source and/or tried doing a file backup to isolate whether it is the drive? Russ Quote Link to comment Share on other sites More sharing options...
harryvds Posted July 24, 2007 Author Report Share Posted July 24, 2007 Hello Russ, The drive is an external one. The drive is in the supported list with the model number sdx-1100. A file backup is not a problem, i have also tested an ait3 drive and this one is working fine. Thank you for thinking with me, if you have other suggestions your welcome. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 24, 2007 Report Share Posted July 24, 2007 Ok, it looks like you have isolated it to Retrospect's interaction with the drive. Quote: if you have other suggestions your welcome. Once again I ask, just so it is clear that you have tried to do this from scratch so that a new catalog would be created: Quote: You indicate that you have tried several storage sets. From scratch, so that the catalogs would be new? That's the only thing that I can suggest. Sounds to me like the RDU driver for this drive is buggy, isn't preserving the data correctly. Russ Quote Link to comment Share on other sites More sharing options...
harryvds Posted July 24, 2007 Author Report Share Posted July 24, 2007 I've tried this from scratch and the problem still persist. We have put an UL3S card in a Powermac G5 with the same configuration and this is working fine. I think it is an ATTO problem with the intel mac's. I've placed the same problem at the support site of ATTO and waiting for the response. When i have a solution i let it know. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 24, 2007 Report Share Posted July 24, 2007 I suggest that you give ATTO support a call. We've found them to be VERY good the one time we had a simple config issue with our UL4D in our Xserve G5. I've never seen this problem on our Xserve G5 with Retrospect; we are holding off on the Intel upgrade until Retrospect becomes Intel-native, but I'm not holding my breath and we can't wait much longer. It may somehow be related to Retrospect running emulated under Rosetta on your Xserve Xeon and Mac Pro. You seem to be doing everything right, and your thoroughness in isolating the issue is commendable. I assume that you've got adequate RAM in the Xserve / Mac Pro. 2 GB or so seems to be about the minimum for an Intel Mac running Retrospect emulated under Rosetta. There's also the very rare outside chance that it's related to bad RAM, but the Xserve's ECC should have handled that. Good luck. Russ Quote Link to comment Share on other sites More sharing options...
simonfortin Posted July 27, 2007 Report Share Posted July 27, 2007 Hi, I have exactly the same issue with a client's Mac PRO with Atto card and SDX-1100 tape drive. Basically even if you setup a brand new storage set Retrospect will report the the catalog is out of sync even before any data has ever been copied. i.e. the first ever time you run the script.. This setup was working fine for around 5 weeks. Sony have let me try a new tape drive and tapes which has made no difference. I dont think it's a complete Retrospect problem as the Sony tape drive diagnostics that run in Mac OS X terminal also fail very similary to Retrospect i.e. tapes are rewound , recognised and erased but as soon as data read or write is executed it then hangs and times out with error. I"ll let you know if I find a solution.. Simon Quote Link to comment Share on other sites More sharing options...
harryvds Posted July 27, 2007 Author Report Share Posted July 27, 2007 Hello Simon, I'm having contact with ATTO and test with them several solutions. If we know what is wrong i will let you know. The same card and drive on a PWM G5 Quad is working fine. Harry Quote Link to comment Share on other sites More sharing options...
harryvds Posted August 6, 2007 Author Report Share Posted August 6, 2007 Last update, ATTO have confirmed that there is an issue with Apple system 10.4.10 and the UL5D card. I have tested 10.4.8 and 10.4.9 (atto suggested this) and these systems will work fine with the card. For the time being there is no other solution than downgrade your system to one of these versions. Harry Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 9, 2007 Report Share Posted August 9, 2007 From the ATTO Website: Since the release of OS 10.4.10, there have been a number of reported problems accessing tape drives with EMC Retrospect and other backup programs. These usually materialize as system freezes or backups hang. This has been reported mostly with LTO3 and Sony AIT-4 or AIT-5 tape drives, but may happen with other types also. Until a solution is found, please revert to OS 10.4.8 or 10.4.9. Quote Link to comment Share on other sites More sharing options...
simonfortin Posted September 26, 2007 Report Share Posted September 26, 2007 Atto now have a new driver which helps with this problem. Quote Link to comment Share on other sites More sharing options...
harryvds Posted September 26, 2007 Author Report Share Posted September 26, 2007 Hi Simon, Did you already tried this ? I have reinstalled my server with 10.4.9 and i'm afraid to update to 10.4.10. Thanx Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 26, 2007 Report Share Posted September 26, 2007 Simon, You may want to read the following thread completely to the end: ATTO and UL5D issues Perhaps there are still issues with the new ATTO driver and firmware. Quote Link to comment Share on other sites More sharing options...
simonfortin Posted October 8, 2007 Report Share Posted October 8, 2007 Thanks, just called and my client has now reported that there has been two machine hangs in the last 30 or so backup sessions bith times whilst retrospect was running the tape drive.. Quote Link to comment Share on other sites More sharing options...
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