arnstein Posted March 14, 2007 Report Share Posted March 14, 2007 I seriously messed up my Windows registry, so I performed a full restore using Retrospect. Ever since, I get an error message each time I reboot the computer. After reboot, a dialog box appears on the screen. This is BEFORE anyone logs in to the computer. The dialog box appears right under the Windows logon box. The caption of the dialog box says Retrospect Helper. The content of the dialog box is Code: Can't Restore Removable Storage Manager Data, (Access is denied). In the Windows "System" Event Log, I found a pair of messages stating that the RSM Service was sent a stop signal. In Retrospect options, under Media/Handling, I have checked the option "Stop Removable Storage Manager." I suppose that this is the source of my problem. Does this Retrospect option increase the stability of my backup operations? I cannot remember if or when or why I chose this setting. It was probably years ago, if ever. But I only started getting the error dialog boxes very recently. I am using Retrospect 7.5, latest update from EMC web pile. I do mostly disk backups, with a tape backup once a month. I use Windows XP service pack 2, all hotfixes from Microsoft applied. Thanks for any suggestions! Quote Link to comment Share on other sites More sharing options...
cfweb Posted April 9, 2007 Report Share Posted April 9, 2007 Was there ever any resolution to this issue? We are currently having the same problem. Quote Link to comment Share on other sites More sharing options...
arnstein Posted April 9, 2007 Author Report Share Posted April 9, 2007 No resolution, no suggestions received. On the plus side, the affected peecee does not seem to be having any problems (crossing fingers now). I back up using Retrospect every night, no errors. Quote Link to comment Share on other sites More sharing options...
lapimate Posted November 9, 2009 Report Share Posted November 9, 2009 ... I have checked the option "Stop Removable Storage Manager." ... Retrospect online Help has an item for "Removable Storage Manager" [RSM] and says "... Retrospect stops the [RSM] service by default ...". The printed Guide for 7.5 (2006) has information about RSM on p49 & p269. Quote Link to comment Share on other sites More sharing options...
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