IanR Posted September 1, 2004 Report Share Posted September 1, 2004 I am using Desktop version 5.6 and a Linksys NSLU2 on a XP Pro machine. I experienced an error 1100, invalid handle, after several successful backups. Two other computers running XP Home on my home network were not experiencing the error. Two days later these other computers experienced the same error. What does the error mean, why does it happen, and how do I fix it? Quote Link to comment Share on other sites More sharing options...
natew Posted September 2, 2004 Report Share Posted September 2, 2004 Hi Can you post the log entry showing the error? Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted September 3, 2004 Author Report Share Posted September 3, 2004 This is for the last 2 days. I recreated the back up set a week ago to get the back up working again because of this error. Got a few successful backups (recycle and normal) done and the errors happended again. + Retrospect version 5.6.127 Automatically launched at 9/2/2004 1:00 AM + Retrospect Driver Update, version 2.3.127 + Normal backup using Normal Backup 2B at 9/2/2004 1:00 AM To backup set Backup Set B... - 9/2/2004 1:00:15 AM: Copying Drive C (C:) File "C:\Documents and Settings\Chris Rickman\Local Settings\Temp\Perflib_Perfdata_e88.dat": can't read, error -1020 (sharing violation) MapError: unknown Windows error 23 can't read data, BackupRead failed, C:\WINDOWS\MEMORY.DMP, winerr 23, error -1001 File "C:\WINDOWS\MEMORY.DMP": can't read, error -1001 (unknown Windows OS error) File "C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb": can't read, error -1020 (sharing violation) File "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log": can't read, error -1020 (sharing violation) File "C:\WINDOWS\SoftwareDistribution\EventCache\{52F265AC-FA3F-4908-AFBA-B7C06F354CA8}.bin": can't read, error -1101 (file/directory not found) File "C:\WINDOWS\SoftwareDistribution\EventCache\{6DAD7617-3168-4EE9-9868-02F77360AE04}.bin": can't read, error -1020 (sharing violation) File "C:\WINDOWS\Temp\ZLT05457.TMP": can't read, error -1020 (sharing violation) 9/2/2004 2:01:53 AM: Snapshot stored, 97.8 MB 9/2/2004 2:02:23 AM: Comparing Drive C (C:) File "C:\Program Files\Common Files\Symantec Shared\VirusDefs\usage.dat": different modify date/time (set: 9/1/2004 9:12:25 PM, vol: 9/2/2004 1:11:34 AM) File "C:\WINDOWS\WindowsUpdate.log": different modify date/time (set: 9/1/2004 10:48:13 PM, vol: 9/2/2004 1:11:33 AM) File "C:\WINDOWS\Prefetch\RTHLPSVC.EXE-289FBD89.pf": different modify date/time (set: 9/1/2004 1:08:38 AM, vol: 9/2/2004 1:10:25 AM) File "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.chk": different modify date/time (set: 9/2/2004 1:06:34 AM, vol: 9/2/2004 1:11:07 AM) File "C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR": different modify date/time (set: 9/1/2004 1:54:44 PM, vol: 9/2/2004 1:54:50 AM) File "C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER": different modify date/time (set: 9/2/2004 12:31:13 AM, vol: 9/2/2004 1:55:50 AM) File "C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA": different modify date/time (set: 9/1/2004 1:54:44 PM, vol: 9/2/2004 1:54:50 AM) 9/2/2004 2:07:52 AM: 14 execution errors Completed: 397 files, 668.7 MB, with 1% compression Performance: 105.7 MB/minute (93.3 copy, 122.3 compare) Duration: 01:07:37 (00:54:57 idle/loading/preparing) TFileSetEOF: SetEndOfFile failed, \\Netlink\carhome2\Backup Set B.rbf, winerr 6, error -1100 Quit at 9/2/2004 2:08 AM + Retrospect version 5.6.127 Automatically launched at 9/3/2004 1:00 AM + Retrospect Driver Update, version 2.3.127 + Normal backup using Normal Backup 2B at 9/3/2004 1:00 AM TFileSetEOF: SetEndOfFile failed, \\Netlink\carhome2\Backup Set B.rbf, winerr 6, error -1100 Can't access backup set Backup Set B, error -1100 (invalid handle) 9/3/2004 1:00:45 AM: Execution incomplete TFileSetEOF: SetEndOfFile failed, \\Netlink\carhome2\Backup Set B.rbf, winerr 6, error -1100 Quit at 9/3/2004 1:01 AM Quote Link to comment Share on other sites More sharing options...
natew Posted September 7, 2004 Report Share Posted September 7, 2004 Hi I would run a thorough scan disk on the problem machines and then defragment all of them. I know it sounds hokey but the defragment phisically moves file around the disk. Often having Windows read and re-write a damaged file is enough to fix strange file errors like this. Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted September 11, 2004 Author Report Share Posted September 11, 2004 It does sound hokey. The Linksys NSLU2 formats the disks with its own proprietory format. The disks were formatted when they were hooked up to this device (just recently) before they could even become usable. Within a week this error started. The NSLU2 does have a scandisk function but no defragment utility. I just ran it and it found no errors. Note that if I recreate the back up set, I can get some backups before it errors again. Linksys is promoting this product along with Maxtor USB drives, which come with Retrospect. One of the drives I have is a Maxtor. I can't be the only one reporting this problem. Can it have something to do with a USB 1 drive? Quote Link to comment Share on other sites More sharing options...
IanR Posted September 19, 2004 Author Report Share Posted September 19, 2004 What does it take to get satisfactory help with Retrospect? Quote Link to comment Share on other sites More sharing options...
natew Posted September 27, 2004 Report Share Posted September 27, 2004 Hi You are more than welcome to contact Dantz Technical Support for official support. As explained in the forum welcome message, the forum is not Dantz Technical Support. It is a community based help system. Dantz makes every effort to post here regularly but sometimes post volume makes it impossible to get to everyone. How large is the backup set that you are storing on the linksys drive? Are there any maximum file size limitations for that device? Are there any updates available from Linksys? This device emulates a windows server. There are often cases where that emulation is incomplete or incorrect, causing problems like what you are seeing. Thanks Nate Quote Link to comment Share on other sites More sharing options...
stKen Posted September 29, 2004 Report Share Posted September 29, 2004 I just purchased a Linksys EFG250 NAS device and am getting identical behavior. I can do a couple of backups and then they start failing with an Error 1100. I am backing up to 37 different backup sets whose sizes range from 1 to 12 gigabytes. Two sets started to fail with the 1100 error (a 4gig and a 7 gig set). I had been using an earlier model of the Linksys NAS device with 80 gig hard drives. It always functioned very well for me using the same backup parameters. Quote Link to comment Share on other sites More sharing options...
natew Posted September 30, 2004 Report Share Posted September 30, 2004 Hi Are you using a file backup set or a disk backup set? How large are the backups when they fail? Does linksys have any firmware updates available? Sad to say many NAS devices don't emulate Windows filesharing very well... Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted October 7, 2004 Author Report Share Posted October 7, 2004 I did a full recycle back up followed by on normal backup of about 450 mb. The next normal backup failed with an 1100 error. As for the back up set size, when I look on the device the size is 15143232580. When I look in Windows it is 4,294,967,295. Note that Windows always shows this size when I backup and that doesn't seem to change. That was true before using the Linksys device as well. The device has a file size limit option at the user level but it is not enabled. I am unaware of any other limits. The previous poster was using a larger drive than I am without problems so I assume I am not hitting a limit if there is one. Quote Link to comment Share on other sites More sharing options...
logo65 Posted October 8, 2004 Report Share Posted October 8, 2004 I just got the exact same error 1100 using the linksys NSLU2 and a Maxtor backup drive. Several good backups, then suddenly "invalid handle" Quote Link to comment Share on other sites More sharing options...
IanR Posted October 10, 2004 Author Report Share Posted October 10, 2004 With multiple people having the same error, Dantz needs to get on the ball and provide a solution for this problem. Quote Link to comment Share on other sites More sharing options...
sspeckman Posted October 13, 2004 Report Share Posted October 13, 2004 We are having the same problem. invalid handle and the sets are currupted. Linksys 250 Gig Nas device with Retrospect 6.5 (latest version) Quote Link to comment Share on other sites More sharing options...
logo65 Posted November 5, 2004 Report Share Posted November 5, 2004 Happened to me AGAIN. ANy help here????????? + Executing Immediate Backup at 11/2/2004 9:32 AM To Backup Set Backup Set C... - 11/2/2004 9:32:50 AM: Copying DRAWINGS (G:) 11/2/2004 9:33:04 AM: Snapshot stored, 1,537 KB 11/2/2004 9:33:05 AM: Execution completed successfully Completed: 119 files, 10.1 MB Performance: 100.3 MB/minute Duration: 00:00:14 (00:00:07 idle/loading/preparing) - 11/2/2004 9:33:05 AM: Copying share on Storage 11/2/2004 11:00:49 AM: Snapshot stored, 3,496 KB 11/2/2004 11:00:53 AM: Execution completed successfully Completed: 22227 files, 6.6 GB Performance: 76.3 MB/minute Duration: 01:27:45 (00:00:03 idle/loading/preparing) - 11/2/2004 11:00:53 AM: Copying vmfg on server 11/2/2004 11:01:05 AM: Snapshot stored, 189 KB 11/2/2004 11:01:06 AM: Execution completed successfully Completed: 2 files, 574 KB Performance: 5.6 MB/minute Duration: 00:00:12 (00:00:02 idle/loading/preparing) 11/2/2004 11:01:15 AM: Execution completed successfully Total performance: 76.1 MB/minute Total duration: 01:28:14 (00:00:22 idle/loading/preparing) Quit at 11/2/2004 11:02 AM + Retrospect Express version 6.0.222 Launched at 11/5/2004 4:32 PM + Retrospect Driver Update, version 3.6.104 + Executing Immediate Backup at 11/5/2004 4:34 PM Can't access Backup Set Backup Set C, error -1100 (invalid handle) 11/5/2004 4:34:41 PM: Execution incomplete Quote Link to comment Share on other sites More sharing options...
logo65 Posted November 5, 2004 Report Share Posted November 5, 2004 Since retrospect keeps failing on me, can someone recommend a product that actually will work? Quote Link to comment Share on other sites More sharing options...
IanR Posted November 6, 2004 Author Report Share Posted November 6, 2004 Nate - do you work for Dantz? What's up with this problem not being addressed? Quote Link to comment Share on other sites More sharing options...
natew Posted November 9, 2004 Report Share Posted November 9, 2004 Hi Yes I work for Dantz. But as stated in theWelcome message this forum is not Dantz Technical Support. Please contact them directly if you require faster responses. What is the firmware version of your NAS device? Are there any updates available? Chances are very good that Retrospect is working perfectly but something on the NAS is causing trouble. Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted November 12, 2004 Author Report Share Posted November 12, 2004 V2.3R25, which is the most current version. The issue is not a faster response. The issue is a lack of response. The first post was 08/31/04. It's almost midway through November, there have been multiple users posting messages about the same problem and there has not been a single post from your company about how to fix the problem. There is not a single item in your knowledgebase that addresses the problem or even says what is means. The implication of your statement that a user can't expect to use the forums to solve problems is ridiculous. That is why it exists. My expectation is that your company provide a solution. 2 1/2 months is more than sufficient time for that. Quote Link to comment Share on other sites More sharing options...
natew Posted November 16, 2004 Report Share Posted November 16, 2004 Hi IanR You are using a file backup set and Retrospect 5.6 correct? This backup set is stored on the NAS device. Does the NAS device emulate an NTFS file system or a Fat32 file system? As a test can you create a backup set on a file share of another native Windows machine? This will tell us if the problem is network communication from the backup machine or if the problem is related to writing data to the NAS device. Again, If you require direct Technical Support from Dantz please contact them directly. If community based support is sufficient then post your questions here. Dantz does its best to participate in this forum. However there are often times when that is not possible. Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted November 20, 2004 Author Report Share Posted November 20, 2004 Yes, that is correct. The Linksys NSLU2 is a device into which you connect external USB hard drives. Apparently it has it's own OS. To be able to use the drives that are connected to it, they must be formatted via the NSLU2. It is some type of proprietary format. While these drives are connected to this device they can be browsed from Windows machine as devices on the network. According to their documentation, if the drives were connected to USB ports on a Windows machine, they would be unreadable. Prior to using the NSLU2, these same drives were connected to my computer and backups were done from this machine and others on my home network without this failure. Quote Link to comment Share on other sites More sharing options...
petersmid Posted November 30, 2004 Report Share Posted November 30, 2004 Same problem here maxtor 250 Gb external harddisk Linksys NSLU2 First backup was OK Additionals backups went wrong: + Normal backup using Dagelijkse backup at 29-11-2004 23:55 Can't access Backup Set Backup Set A2, error -1100 (invalid handle) 29-11-2004 23:55:52: Execution incomplete Shutdown at 29-11-2004 23:56 Quote Link to comment Share on other sites More sharing options...
natew Posted December 2, 2004 Report Share Posted December 2, 2004 Hi Not to point fingers but chances are good the NSLU2 isn't handling some network calls properly. This is not uncommon with devices that emulate windows file sharing. I suspect a permanent solution will require an update from Linksys. Can you try a backup to a file share on a native Windows machine? This will help us pinpoint the NSLU2 as the cause. Thanks Nate Quote Link to comment Share on other sites More sharing options...
IanR Posted December 4, 2004 Author Report Share Posted December 4, 2004 I have done many back ups to a windows file share and it works without a problem. This error does not occur. Dantz should be concerned about this whether the NLSU2 is at the root of the problem or not. Linksys pushes Maxtor USB drive specials when selling this device. Maxtor includes your product with the drive. Whether it makes any difference or not, from what I read on the internet, the OS on this device is Linux. Quote Link to comment Share on other sites More sharing options...
natew Posted December 6, 2004 Report Share Posted December 6, 2004 Hi It's not that Dantz isn't concerned. We get beat up over these NAS problems a lot. There just isn't anything we can do about it. These BSD and Linux based devices use Samba which emulates a windows network server. That emulation is not always perfect. Samba is an open source project so there isn't a whole lot of accountability when things don't work right. It also means that the project is constantly changing in small increments. Some versions work, others don't, some new versions will break things that used to work. On the whole Samba is great but it is still a work in progress. The problem with devices like the NSLU2 is that the Samba version can't be upgraded when problems arise. Retrospect handles all network volumes the same no matter what OS they run. If the volume correctly emulates a Windows file share there are no problems. If something on the network volume causes errors there isn't anything Retrospect can do to get around it. I'm not trying to make excuses here. Its just not as cut and dried an issue as many assume. Thanks Nate Quote Link to comment Share on other sites More sharing options...
agueev Posted February 3, 2005 Report Share Posted February 3, 2005 Guys, really, you will need deal with this problem, because v6.5 simply doesn’t work with a backup over LAN if the Backup Set file is more than 800Mb (in my case). For example, I have two Backup Sets created, one is about 800Mb and the second is a bit more than 2,6Gb. So the first (the smaller one) worked just fine, but the second one failed but only after first time went OK: Can't access Backup Set A error -1116 (can't access network volume) Sometimes it’s giving me -1100 error The worse thing is that this network share can be accessed by any other resource or even manually with no problems! But the only Dantz fails. And fails only after it’s scheduled to run for the second time (using Normal backup in my case)… Backup hardware used: 1. Maxtor 250Gb External HardDisk 2. 250Gb LaCie EtherNet Disk Network Storage So, as you can see I wasn’t able to make Dantz v6.5 work with 2 different HDDs! (If you need more information please contact me via my e-mail) Quote Link to comment Share on other sites More sharing options...
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