Jump to content
Sign in to follow this  
Rich

NT Backup Server hangs

Recommended Posts

Configuration:

 

NT Server 4 running Retrospect Server 5.6.132

 

Windows 98/2000 clients

 

Sony TSL SA-500C Autoloader

 

Retrospect Driver Update 2.6.106

 

 

 

About once or twice a week, Retrospect Server hangs while backing up a client. By "hangs" I mean that a few clients are typically backed up successfully, then a client is started, and never finishes, to be seen when we come in in the morning (this script runs nights/weekends). This happens on a random client--not the same one every time. After this behavior is seen, Retrospect server stops responding and can only be quit by killing its task. However, the GUI remains unresponsive upon relaunching the program and normal operation can only be restored by a restart of the server machine. No error messages are observed related to this issue. Other operations (printing, for example) work fine.

 

 

 

What we've tried: Upgrading Retrospect to a newer build, reinstalling SCSI adapter drivers, reinstalling NIC drivers, reinstalling TCP/IP, upgrading the firmware and driver for the Sony autoloader, and enabled NT SCSI passthrough.

 

 

 

Can anyone help? Please? I'm at wit's end.

 

 

 

Thanks,

 

 

 

-Rich

Share this post


Link to post
Share on other sites

I think what we need to do first is figure out if this is a device related hang or if it's something else.

 

 

 

The best thing to do is to run the backups to a FILE Backupset. A File Backupset gets saved to a hard drive. See if you have any problems. If you don't....then it has to be related to some type of Hardware issue... If you DO have problems doing a File backupset, then it might be a network related hang or a data hang. We would have to investigate from that point.

Share this post


Link to post
Share on other sites

We have the same problem. NT box, 5 tape changer. This began happening after we moved all the clients to Windows2000.It will freeze on a client while building the snapshot.

Share this post


Link to post
Share on other sites

I still believe what we need to do first is figure out if this is a device related hang or if it's something else.

 

 

 

The best thing to do is to run the backups to a FILE Backupset. A File Backupset gets saved to a hard drive. See if you have any problems. If you don't....then it has to be related to some type of Hardware issue... If you DO have problems doing a File backupset, then it might be a network related hang or a data hang. We would have to investigate from that point.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×