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Compaq 12/24 DAT Drive


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I have recently installed the Retrospect on my W2k Servers.

 

On one of the server it identify the Compaq 12/24 DAT drive, but says that the drive is empty when there is a DAT tape in the Drive.

 

I have went to your ( KB ) and it said to clean the drive, I did that and it still does not recognize that there was a Tape in the drive.

 

I went to your ( Hardware compatible list ) on your website to see if the Compaq 12/24 was there, and it was on your ( Hardware compatible list ).

 

Can you tell me why want the Retrospect 5.6 will recognized a tape when it is in the drive?

 

And it does not recognize the Sony CD-RW CRX140S SCSI and it is on your ( Hardware compatible list ) on your website

 

New customer to your Product.

 

The software is a New Purchase about a week old.

 

I really would like some help with this.

 

 

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