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Tiger 10.4.1 - Retro keeps crashing - HELP


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I upgraded to 10.4.1 this morning. Retrospect was working fine with 10.4 (6.0.212)

 

Now 3 times today I've found a crash report (Retro has crashed - during its Backup Server period). For no apparent reason.

 

May not be linked to the 10.4.1 update, but seems likely. Anyone had a similar problem (or even better has a solution)

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Dont' know. I wasn't in front of my mac any of the times it crashed. Just came back to find it crashed. I do have a feeling though that it had (on all occasions), polled one of my powerbooks and started to either count files or actually backup.

 

Backup device is a Firewire Hard drive (Lacie 1Tb) running through the fw800 port.

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I've had two crashes recently as well during backup server mode (under 10.3.9, but backing up some Tiger and Panther clients) -- turned out my hard disk was failing the SMART.

 

Now, it *could* be that the backup server crashes injured my hard disks, but I couldn't prove that.

 

Just something to check.

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I have experienced this same problem, and ONLY after updating to 10.4.1. Everything was working fine, made three complete backups with 10.4.

 

Even after updating to 10.4.1 my "Normal" (incremental) backups seem to run okay; but I was trying to start a new backup set - it runs for several hours and then crashes. I also have never been in front of the machine whne this happens but it is during a backup operation (not idle).

 

System specifics:

PowerMac dual 1GHz G4 Quicksilver, 1.5 GB RAM, OS 10.4.1

HP DAT72x6 external

Firewire devices LaCie 500GB HD and DVD-RW

Retrospect Workgroup 6.0.212 (Tiger update) with 6.3.102 Driver update

 

I have the crash report if that is of any use.

 

Thanks.

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Hi folks,

 

I'm experiencing the same thing on 10.4.1. Retro 6.0.204 unexpected quits just at the end of my immediate backup. I'm backing up to an external firewire drive (La Cie). Has anyone been able to find a solution to this? I tried calling those guys. They're still keeping me on hold! It's been almost half an hour!!! Does this unexpected quit corrupt your backup if it crashes?

 

Specs:

 

Powermac

1.25 ghtz single processor G4

80 GB hard drive

OS 10.4.1

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Hi Nate,

 

I am traveling today so I can't provide the exact language, but I will do my best....

 

In my case, I initaite an immediate backup with a new storage set or a media recycle. The total backup represents about 50 GB of data; a successful backup takes about 7 hours.

 

Somewhere along the way (4 hours +), Retrospect terminates; I don't remember the exact message that is on the screen when I check on it, but it is the one that reads something like "The application Retrospect has unexpectedly terminated...do you want to send a report to Apple?...." I have clicked yes, and copied the report that is generated into a word doc so I have this, but not with me at this point. If helpful, I can post it or mail it Wednesday night.

 

As to the state of the Mac afterward, everything else appears OK. Other apps launch and run fine; I can re-launch Retrospect and re-try. I have tried to re-initiate backups at this point with and without a restart; results are the same. The Restropect log only indicates that the backup had begun, and that file copying had commenced (again, I am sorry I do not recall the exact language), and the next entry is the (re)launch of Retrospect.

 

Thanks,

TK

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I don't see anyone in this thread specify that they are excluding the Spotlight files that Dantz has identified as contributing to crashes in OS X 10.4/Retrospect 6.0.212

 

If you _are_ properly excluding these files and still seeing the application crash, that would be important information to provide.

 

Dave

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I have not been excluding the spotlight files. I will try this when I get back to my system.

 

However, all of the info around the spotlight errors that I have read about indicates that this may be the cause of assert errors - I did not see anything about the application completely crashing. Granted, I have not read every post - but it does not sound like the problem I am having.

 

Also, I was having no crash problems with 10.4 - my problems began after installing 10.4.1 . As I said, I will try this with spotlight files excluded this Friday, and see if it makes any difference.

 

TK

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Dave,

 

Don't know how much of the log report is relevant; here is the first part. Let me know if I should post more. I have also just initiated a backup with Spotlight files excluded; will report on the outcome tomorrow.

 

TK

 

 

 

Date/Time: 2005-05-23 01:44:25.250 -0400

OS Version: 10.4.1 (Build 8B15)

Report Version: 3

 

Command: Retrospect

Path: /Applications/Retrospect 6.0/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Parent: launchd [1]

 

Version: 6.0.212 (6.0)

Build Version: ???

Project Name: ???

Source Version: ???

 

PID: 291

Thread: 0

 

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x43461f0c

 

Thread 0 Crashed:

0 Retrospect 0x0046e18c 0x405000 + 430476

1 Retrospect 0x0043cd64 0x405000 + 228708

2 Retrospect 0x0050aa8c 0x405000 + 1071756

3 Retrospect 0x0043cd64 0x405000 + 228708

4 Retrospect 0x00511f64 0x405000 + 1101668

5 Retrospect 0x004628f4 0x405000 + 383220

6 Retrospect 0x00462af0 0x405000 + 383728

7 Retrospect 0x004628f4 0x405000 + 383220

8 Retrospect 0x00462af0 0x405000 + 383728

9 Retrospect 0x00512028 0x405000 + 1101864

10 Retrospect 0x004628f4 0x405000 + 383220

11 Retrospect 0x00462af0 0x405000 + 383728

12 Retrospect 0x00435870 0x405000 + 198768

13 Retrospect 0x004628f4 0x405000 + 383220

14 Retrospect 0x00462af0 0x405000 + 383728

15 Retrospect 0x00435968 0x405000 + 199016

16 Retrospect 0x00435ac4 0x405000 + 199364

 

Thread 1:

0 libSystem.B.dylib 0x90005bcc syscall + 12

1 com.apple.OpenTransport 0x99d295a0 BSD_waitevent + 44

2 com.apple.OpenTransport 0x99d2e360 CarbonSelectThreadFunc + 176

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 2:

0 libSystem.B.dylib 0x9002ca98 semaphore_wait_signal_trap + 8

1 libSystem.B.dylib 0x9003127c pthread_cond_wait + 508

2 com.apple.OpenTransport 0x99d29e94 CarbonOperationThreadFunc + 80

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 3:

0 libSystem.B.dylib 0x9000a778 mach_msg_trap + 8

1 libSystem.B.dylib 0x9000a6bc mach_msg + 60

2 com.apple.CoreFoundation 0x9074a4d8 __CFRunLoopRun + 832

3 com.apple.CoreFoundation 0x90749ddc CFRunLoopRunSpecific + 268

4 Device_Access 0x0073255c thTop + 696 (thread.c:99)

5 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 0 crashed with PPC Thread State:

srr0: 0x0046e18c srr1: 0x0200f030 vrsave: 0x00000000

cr: 0x44004422 xer: 0x00000004 lr: 0x0046e184 ctr: 0x90b08d58

r0: 0x0046e184 r1: 0xbfffd100 r2: 0x000ce000 r3: 0x43461ecc

r4: 0x0000b20a r5: 0x000003e8 r6: 0xffffffff r7: 0x000f999c

r8: 0x0188f600 r9: 0x000000ca r10: 0x000000ca r11: 0x44004422

r12: 0xa0b03fa4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

r20: 0xbffffc5c r21: 0xffffffff r22: 0xbffffa20 r23: 0x003039a0

r24: 0x0186021c r25: 0xffff4df6 r26: 0x0000b31d r27: 0x0000155a

r28: 0x10b2cbd8 r29: 0xffffffff r30: 0x43461ecc r31: 0x01881424

 

Binary Images Description:

0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCF

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I have also experienced a crash now three times using Retrospect under Tiger. Here are the details:

 

COMPUTER: Powerbook G4 15" 1.5Ghz/2Gb/80Gb

OS: 10.4.1

OTHER: 5 external firewire drives (WiebeTech) daisy chained to the FW800 port. One of these drives is partitioned into three 65Gb partitions.

SOFTWARE: Retrospect 6.0.212 Driver 6.3.102

BACKUP MEDIA: Multiple Firewire HD connected through a hub to the FW400 port

 

CRASH CIRCUMSTANCES: I started a backup of my boot volume and 6 external volumes. The application crased unattended while backing up the last volume ( a partition). I ran the backup of all 6 volumes again and had the same result, crashed while unattended. I checked the Operations Log and saw that all volumes appeared to have backed up with no signigicant errors except the last volume. I tried a backup of the last volume only and that ended in a crash while unattended. Finally I tried a backup of the last volume and watched the process; the crash occured at the point where the progress indicator changed from "Closing" to "Updating Catalog".

 

I am selecting "All Files" and using options Verification on and Don't backup FileVault sparseimages. I read the thread about changing the selectors but the dowload specifies that it is only for users of a specific Maxtor drive; I am not using that drive so I still haven't installed it.

 

The crash report is very long I will include it at the bottom of this post.

Thomas

 

-----------------------------------------------------------------------------------------------------

----------------------------- CRASH REPORT ----------------------------------------------------

-----------------------------------------------------------------------------------------------------

 

 

Date/Time: 2005-05-30 11:46:28.134 -0600

OS Version: 10.4.1 (Build 8B15)

Report Version: 3

 

Command: Retrospect

Path: /Applications/Retrospect 6.0/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Parent: launchd [1]

 

Version: 6.0.212 (6.0)

Build Version: ???

Project Name: ???

Source Version: ???

 

PID: 619

Thread: 0

 

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x4a0dc1e0

 

Thread 0 Crashed:

0 Retrospect 0x00425ab8 0x405000 + 133816

1 Retrospect 0x00425e5c 0x405000 + 134748

2 Retrospect 0x00426974 0x405000 + 137588

3 Retrospect 0x0046cc68 0x405000 + 425064

4 Retrospect 0x0046e16c 0x405000 + 430444

5 Retrospect 0x0043cd64 0x405000 + 228708

6 Retrospect 0x0050aaac 0x405000 + 1071788

7 Retrospect 0x0043cd64 0x405000 + 228708

8 Retrospect 0x00511f64 0x405000 + 1101668

9 Retrospect 0x004628f4 0x405000 + 383220

10 Retrospect 0x00462af0 0x405000 + 383728

11 Retrospect 0x004628f4 0x405000 + 383220

12 Retrospect 0x00462af0 0x405000 + 383728

13 Retrospect 0x00512028 0x405000 + 1101864

14 Retrospect 0x004628f4 0x405000 + 383220

15 Retrospect 0x00462af0 0x405000 + 383728

16 Retrospect 0x00435870 0x405000 + 198768

17 Retrospect 0x004628f4 0x405000 + 383220

18 Retrospect 0x00462af0 0x405000 + 383728

19 Retrospect 0x00435968 0x405000 + 199016

20 Retrospect 0x00435ac4 0x405000 + 199364

 

Thread 1:

0 libSystem.B.dylib 0x90005bcc syscall + 12

1 com.apple.OpenTransport 0x99d295a0 BSD_waitevent + 44

2 com.apple.OpenTransport 0x99d2e360 CarbonSelectThreadFunc + 176

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 2:

0 libSystem.B.dylib 0x9002ca98 semaphore_wait_signal_trap + 8

1 libSystem.B.dylib 0x9003127c pthread_cond_wait + 508

2 com.apple.OpenTransport 0x99d29e94 CarbonOperationThreadFunc + 80

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 3:

0 libSystem.B.dylib 0x90056418 semaphore_timedwait_signal_trap + 8

1 libSystem.B.dylib 0x900723b0 pthread_cond_timedwait_relative_np + 592

2 ...ple.CoreServices.CarbonCore 0x90b6b864 TSWaitOnSemaphoreCommon + 176

3 ...ple.CoreServices.CarbonCore 0x90b6b6b8 AsyncFileThread(void*) + 56

4 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 0 crashed with PPC Thread State:

srr0: 0x00425ab8 srr1: 0x0200f030 vrsave: 0x00000000

cr: 0x44004444 xer: 0x00000004 lr: 0x00425dd8 ctr: 0x90b03210

r0: 0x3f6f01e0 r1: 0xbfffcf30 r2: 0x000ce000 r3: 0x0a9ec000

r4: 0x7f6f01e0 r5: 0x0000007c r6: 0xffffffff r7: 0x00000000

r8: 0x00000030 r9: 0x00342870 r10: 0x916a3114 r11: 0xa169acc8

r12: 0x90b03210 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

r20: 0xbffffc14 r21: 0xffffffff r22: 0xbffff9e0 r23: 0x0358929c

r24: 0x00400000 r25: 0x0df7529c r26: 0x0ab2d214 r27: 0x00000000

r28: 0x00000001 r29: 0x4a0dc1e0 r30: 0x0a9ec000 r31: 0x0a9ec050

 

Binary Images Description:

0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc

0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking

0x311ba0 - 0x311c52 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation

0x312220 - 0x312297 CFMPriv_System PEF binary: CFMPriv_System

0x312520 - 0x3125f0 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound

0x312670 - 0x312743 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels

0x312820 - 0x3128db CFMPriv_Help PEF binary: CFMPriv_Help

0x3128e0 - 0x3129aa CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox

0x312a30 - 0x312b06 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering

0x312b80 - 0x312c53 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture

0x312ce0 - 0x312dc5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices

0x312e40 - 0x312f16 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib

0x312ff0 - 0x3130ae CFMPriv_Print PEF binary: CFMPriv_Print

0x3130d0 - 0x31319d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI

0x313220 - 0x313302 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition

0x313380 - 0x313453 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore

0x3134d0 - 0x3135a3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices

0x313680 - 0x313742 CFMPriv_AE PEF binary: CFMPriv_AE

0x313750 - 0x313815 CFMPriv_ATS PEF binary: CFMPriv_ATS

0x313890 - 0x313967 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync

0x3139f0 - 0x313ad3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent

0x313b50 - 0x313c2a CFMPriv_HIServices PEF binary: CFMPriv_HIServices

0x313ca0 - 0x313d80 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis

0x313e10 - 0x313ef6 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices

0x313fd0 - 0x3140a7 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore

0x3140b0 - 0x314172 CFMPriv_QD PEF binary: CFMPriv_QD

0x314270 - 0x314359 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis

0x405000 - 0x72b9e4 Retrospect PEF binary: Retrospect

0x72c000 - 0x733fff Device_Access Device_Access version 1.0.106 (1.0.106) /Applications/Retrospect 6.0/Retrospect/Contents/MacOS/Device_Access.bundle/Contents/MacOS/Device_Access

0x573f000 - 0x57eb5b5 rdu{ PEF binary: rdu{

0x8fe00000 - 0x8fe50fff dyld 43 /usr/lib/dyld

0x90000000 - 0x901a6fff libSystem.B.dylib /usr/lib/libSystem.B.dylib

0x901fe000 - 0x90202fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib

0x90204000 - 0x90257fff com.apple.CoreText 1.0.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText

0x90284000 - 0x90335fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x90364000 - 0x9069cfff com.apple.CoreGraphics 1.256.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x90727000 - 0x90800fff com.apple.CoreFoundation 6.4.1 (368.1) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x90849000 - 0x90849fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x9084b000 - 0x9094dfff libicucore.A.dylib /usr/lib/libicucore.A.dylib

0x909a7000 - 0x90a2bfff libobjc.A.dylib /usr/lib/libobjc.A.dylib

0x90a55000 - 0x90ac9fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x90ae3000 - 0x90af5fff libauto.dylib /usr/lib/libauto.dylib

0x90afc000 - 0x90dc1fff com.apple.CoreServices.CarbonCore 10.4 (611.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x90e24000 - 0x90ea4fff com.apple.CoreServices.OSServices 4.0 (4.0.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x90eee000 - 0x90f2efff com.apple.CFNetwork 4.0 (80) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x90f43000 - 0x90f5bfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore

0x90f6b000 - 0x90fe9fff com.apple.SearchKit 1.0.3 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x9102e000 - 0x91055fff com.apple.Metadata 0.1 (121) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

0x91066000 - 0x91073fff libz.1.dylib /usr/lib/libz.1.dylib

0x91076000 - 0x91238fff com.apple.security 4.0 (221) /System/Library/Frameworks/Security.framework/Versions/A/Security

0x9133a000 - 0x91343fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x9134a000 - 0x91371fff com.apple.SystemConfiguration 1.8.0 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x91384000 - 0x9138cfff libbsm.dylib /usr/lib/libbsm.dylib

0x91390000 - 0x9140efff com.apple.audio.CoreAudio 3.0.0 (3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x9144c000 - 0x9144cfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x9144e000 - 0x91486fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x914a1000 - 0x9156cfff com.apple.ColorSync 4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x915c1000 - 0x91654fff com.apple.print.framework.PrintCore 4.0 (172) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x9169a000 - 0x91757fff com.apple.QD 3.8.5 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x91795000 - 0x917f3fff com.apple.HIServices 1.5.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x91821000 - 0x91844fff com.apple.LangAnalysis 1.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x91858000 - 0x9187dfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent

0x91890000 - 0x918d0fff com.apple.LaunchServices 10.4.1 (118) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x918eb000 - 0x918fffff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x9190d000 - 0x91943fff com.apple.ImageIO.framework 1.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x91957000 - 0x91a19fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib

0x91a65000 - 0x91a7afff libcups.2.dylib /usr/lib/libcups.2.dylib

0x91a7f000 - 0x91a9bfff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x91aa0000 - 0x91b0ffff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x91b26000 - 0x91b2afff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x91b2c000 - 0x91b44fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib

0x91b47000 - 0x91b8afff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x91b91000 - 0x91baafff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x91baf000 - 0x91bb2fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x91bb4000 - 0x91bb4fff com.apple.Accelerate 1.1.1 (Accelerate 1.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x91bb6000 - 0x91ca0fff com.apple.vImage 2.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x91ca8000 - 0x91cc7fff com.apple.Accelerate.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x91d33000 - 0x91d53fff libmx.A.dylib /usr/lib/libmx.A.dylib

0x91d59000 - 0x91dbefff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x91dc8000 - 0x91e5afff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x91e74000 - 0x92404fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x9244c000 - 0x9275cfff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x92789000 - 0x92814fff com.apple.DesktopServices 1.3 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x92856000 - 0x92a7ffff com.apple.Foundation 6.4 (567) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x92b9d000 - 0x92c7bfff libxml2.2.dylib /usr/lib/libxml2.2.dylib

0x92c9b000 - 0x92d89fff libiconv.2.dylib /usr/lib/libiconv.2.dylib

0x92e3c000 - 0x92e3cfff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x92e3e000 - 0x92e52fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x92e6a000 - 0x92e7afff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

0x92e86000 - 0x92e9bfff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x92ead000 - 0x92f34fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x92f48000 - 0x92f53fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x92f5d000 - 0x92f8afff com.apple.openscripting 1.2.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

0x92fa4000 - 0x92fb4fff com.apple.print.framework.Print 4.0 (187) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x92fc0000 - 0x93026fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

0x93057000 - 0x930a9fff com.apple.NavigationServices 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

0x930d5000 - 0x930f2fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x93104000 - 0x93111fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x9311a000 - 0x9342afff com.apple.HIToolbox 1.4.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x94054000 - 0x9411efff com.apple.audio.toolbox.AudioToolbox 1.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x94172000 - 0x94172fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9454b000 - 0x9455afff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib

0x94562000 - 0x9456efff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x945b3000 - 0x945c7fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

0x945cd000 - 0x9482ffff com.apple.QuickTime 7.0.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x94902000 - 0x94921fff com.apple.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x94ce2000 - 0x94cfffff libresolv.9.dylib /usr/lib/libresolv.9.dylib

0x961ff000 - 0x96200fff libGreekConverter.dylib /System/Library/CoreServices/Encodings/libGreekConverter.dylib

0x96205000 - 0x9621bfff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

0x9621d000 - 0x9623dfff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

0x9624b000 - 0x96259fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

0x9625e000 - 0x9625ffff libThaiConverter.dylib /System/Library/CoreServices/Encodings/libThaiConverter.dylib

0x96261000 - 0x96274fff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

0x99d27000 - 0x99d45fff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

 

Model: PowerBook5,4, BootROM 4.8.4f1, 1 processors, PowerPC G4 (1.1), 1.5 GHz, 2 GB

Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 128 MB

Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330

Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330

AirPort: AirPort Extreme, 3.5f1 (3.50.37.p6)

Modem: Jump, , V.92, Version 1.0,

Bluetooth: Version 1.6.0f2, 2 service, 1 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

PCI Card: TXN,PCIXXXX-00, cardbus, PC Card

Parallel ATA Device: MATSHITADVD-R UJ-825,

Parallel ATA Device: TOSHIBA MK8026GAX, 74.53 GB

USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA

USB Device: Hub, , Up to 12 Mb/sec, 500 mA

USB Device: Hub, , Up to 12 Mb/sec, 500 mA

USB Device: USB-PS/2 Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA

USB Device: Studio Display, , Up to 1.5 Mb/sec, 500 mA

USB Device: Hub, , Up to 480 Mb/sec, 500 mA

USB Device: Back-UPS RS 1000 FW:7.g2 .D USB FW:g2, American Power Conversion, Up to 1.5 Mb/sec, 500 mA

USB Device: USB Printer, EPSON, Up to 12 Mb/sec, 500 mA

FireWire Device: ComboGB, WiebeTECH, Up to 800 Mb/sec

FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec

FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec

FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec

FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec

FireWire Device: Flash Card Reader, 1394, Up to 400 Mb/sec

FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

FireWire Device: OXFORD IDE Device, Macpower, Up to 400 Mb/sec

FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

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Quote:

I read the thread about changing the selectors but the dowload specifies that it is only for users of a specific Maxtor drive

 


 

Then you did not read it carefully.

 

Dantz has an agreement with Maxtor to provide a version of Retrospect that has fewer features then the version you can buy directly. Since excluding Spotlight files may be a necessary way to work with Tiger, Dantz wrote a quick little installer to provide a version of a configuration file that excludes those files.

 

If you have a commercial version of Retrospect, you can (and should) construct a selector to exclude the Spotlight files.

 

http://kb.dantz.com/article.asp?article=7976&p=2

 

>The crash report is very long I will include it at the bottom of this post

 

Please don't...

 

There's mostly no useful information in these crash logs, due to the fact tht the program as commercially available does not contain any debugging code to isolate where in the program the problem is occuring.

 

If you _did_ have a version of the program with the code in place, only the first couple of lines of the first thread would be helpful; after that it's all Mac OS stuff and not Retrospect related.

 

These reports of Retrospect crashing with a bad address error are different then the reports of the Assertion error. They may be caused by the same sort of changes in Tiger, or they may be something entirely different. Dantz is going to have to figure this one out from within a debugger environment though, so isolating exactly _how_ to get this crash would be the most helpful thing users in the field could do.

 

Dave

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Dear Dave;

 

>>Please don't...

 

OK, I agree that was a bit over the top. I just wanted to avoid the "my program crashes all the time; please tell me why?" 1-line post syndrome.

 

I read CAREFULLY the link you provided; BTW this is different than what I was reading before.

 

I created a selector for all files except those inclosed in a folder named, ".Spotlight-V100". I reran my backup of the troubled volume and it completed with no problems. It seems Retrospect is crashing at the moment that it finishes updating the catlog and starts trying to compare the backup to the original file.

 

Thanks for the pointer to the right help topic.

 

TOTALLY OFF TOPIC: I have used Retrospect for several years now and have never used the selectors for anything. I have always thought that some files were pointless to be backing up but I was never confident about what to exclude so I always choose "All files". It would be nice to find a reference to how to use the program (which I depend on so much). All the manuals are written in a similar way. If you read the section about selectors it says something like, "selectors select which files are included/excluded from your backup". doh.gif

 

You never see something like this: If you are using a Mac OS X machine you can safely exclude the following file types from a complete backup......

 

For example I have always wondered how to exclude Retrospect Data files witout using the Retrospect files selector which seems to exclude everything, including catalog files.

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Finally got back to this problem - tried "Safe Boot" mode as suggested somewhere on this forum. Instead of Retrospect crashing, I got the following error:

 

Trouble in Retrospect

Internal consistency check failed:

assertion check at elem.c-816

 

This was with Spotlight files excluded.

 

TK

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Thomas wrote:

Quote:

For example I have always wondered how to exclude Retrospect Data files witout using the Retrospect files selector which seems to exclude everything, including catalog files.

 


In my opinion, it makes sense to exclude all Retrospect files, and the catalog files in particular, because in the event that a volume is lost, you need the catalog file in order to restore the backup. In other words, if the only backup for the catalog file for"Backup Set A" is in "Backup Set A" itself, then if the catalog file is lost or damaged, the first thing you need to do is rebuild the catalog from Backup Set A, which may take a long time. In addition, catalog files get rather large and are modified every time you backup to that Backup Set.

 

So, my solution is to exclude all Retrospect files from normal backups, and to backup Retrospect files separately onto a DVD-R. I also copy the catalog files onto a network server which is backed up by our system admin. If the catalog file is lost or damaged, it is relatively easy to rebuild the catalog for a single DVD-R. It's even easier to copy it back from the network server.

 

That being said, I agree with you that more specific advice on use of selectors with MacOS X would be very much appreciated.

 

David H. Wagner

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Quote:

my solution is to exclude all Retrospect files from normal backups, and to backup Retrospect files separately onto a DVD-R. I also copy the catalog files onto a network server which is backed up by our system admin

 


 

This is wise.

 

It should also be noted that even if the catalog backup is less then current, it can still be used as a starting point for a rebuild. Retrospect will only need to rebuild whatever catalog data that's newer then the backed up catalog version, which can save _tons_ of time in a disaster.

 

Dave

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OS Version: 10.4.1 (Build 8B15)

Report Version: 3

 

Command: Retrospect

Path: /Applications/Retrospect 6.0/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Parent: launchd [1]

 

Version: 6.0.212 (6.0)

Build Version: ???

Project Name: ???

Source Version: ???

 

PID: 472

Thread: 0

 

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x42b9dd24

 

Thread 0 Crashed:

0 Retrospect 0x0046e18c 0x405000 + 430476

1 Retrospect 0x0043cd64 0x405000 + 228708

2 Retrospect 0x0050aa8c 0x405000 + 1071756

3 Retrospect 0x0043cd64 0x405000 + 228708

4 Retrospect 0x00511f64 0x405000 + 1101668

5 Retrospect 0x004628f4 0x405000 + 383220

6 Retrospect 0x00462af0 0x405000 + 383728

7 Retrospect 0x0051204c 0x405000 + 1101900

8 Retrospect 0x004628f4 0x405000 + 383220

9 Retrospect 0x00462af0 0x405000 + 383728

10 Retrospect 0x0050f870 0x405000 + 1091696

11 Retrospect 0x0043cd64 0x405000 + 228708

12 Retrospect 0x00511f64 0x405000 + 1101668

13 Retrospect 0x004628f4 0x405000 + 383220

14 Retrospect 0x00462af0 0x405000 + 383728

15 Retrospect 0x004628f4 0x405000 + 383220

16 Retrospect 0x00462af0 0x405000 + 383728

17 Retrospect 0x00512028 0x405000 + 1101864

18 Retrospect 0x004628f4 0x405000 + 383220

19 Retrospect 0x00462af0 0x405000 + 383728

20 Retrospect 0x00435870 0x405000 + 198768

21 Retrospect 0x004628f4 0x405000 + 383220

22 Retrospect 0x00462af0 0x405000 + 383728

23 Retrospect 0x00435968 0x405000 + 199016

24 Retrospect 0x00435ac4 0x405000 + 199364

 

Thread 1:

0 libSystem.B.dylib 0x90005bcc syscall + 12

1 com.apple.OpenTransport 0x99d295a0 BSD_waitevent + 44

2 com.apple.OpenTransport 0x99d2e360 CarbonSelectThreadFunc + 176

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 2:

0 libSystem.B.dylib 0x9002ca98 semaphore_wait_signal_trap + 8

1 libSystem.B.dylib 0x9003127c pthread_cond_wait + 508

2 com.apple.OpenTransport 0x99d29e94 CarbonOperationThreadFunc + 80

3 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 3:

0 libSystem.B.dylib 0x9000a778 mach_msg_trap + 8

1 libSystem.B.dylib 0x9000a6bc mach_msg + 60

2 com.apple.CoreFoundation 0x9074a4d8 __CFRunLoopRun + 832

3 com.apple.CoreFoundation 0x90749ddc CFRunLoopRunSpecific + 268

4 com.apple.audio.CoreAudio 0x913a535c HALRunLoop:OwnThread(void*) + 264

5 com.apple.audio.CoreAudio 0x913a50fc CAPThread:Entry(CAPThread*) + 96

6 libSystem.B.dylib 0x9002c3d4 _pthread_body + 96

 

Thread 0 crashed with PPC Thread State:

srr0: 0x0046e18c srr1: 0x0200d030 vrsave: 0x00000000

cr: 0x44004442 xer: 0x00000004 lr: 0x0046e184 ctr: 0x90b08d58

r0: 0x0046e184 r1: 0xbfffc9a0 r2: 0x000ce000 r3: 0x42b9dce4

r4: 0x000243f2 r5: 0x00000000 r6: 0xffffffff r7: 0x000facb5

r8: 0x01898800 r9: 0x00000174 r10: 0x00000174 r11: 0x44004442

r12: 0xa0b03fa4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

r20: 0xbffffb00 r21: 0xffffffff r22: 0xbffff8c0 r23: 0x003039a0

r24: 0x01861690 r25: 0xfffdbc0e r26: 0x00024427 r27: 0x00006c32

r28: 0x097c9aac r29: 0xffffffff r30: 0x42b9dce4 r31: 0x01861114

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  • 3 weeks later...

I've been having my only similar problems but maybe there's light starting to show.

 

Retrospect server is still running Panther so still running .204. A few weeks ago, I upgraded my "test" system (my old G4 tower) with no notable problems. Updated the Retrospect client, ran the appropriate backup script and all was well.

 

Over this past weekend, I upgraded my iBook. Updated the Retrospect client of course. Started a backup and came back to find the "unexpectedly terminated" dialog. Backup set file size (backing up to a file on the server) was appropriate to having finished the backup part of the run but nothing noted in the Retrospect log about having finished. Crash log had the same Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001)

 

Rebooted, tried again, same thing.

 

Taking the advice of this thread, I tried adding the Spotlight exclusion selector. Boom! Now I have the tree-c.3444 assertion check. Removed the selector and still the same assertion check. Always about the same spot just shy of 500 MB backed up.

 

Now I was wondering, could I still backup the G4 tower OK (it had had the latest Security Update added since the last full backup although a good incremental had been done). Yep, still OK.

 

Back to the iBook. I started selecting only a portion to backup. Excluded everything between .Spotlight-V100 and Library and it backed up fine. Selected only folder between .Spotlight-V100 and Library and got the same assertion check. The name displayed when the assertion check (xR.html) is buried deep in the Mail.app package (there are several xR.html files since it's a language specific file).

 

No time to do more testing until this evening. I'll try just backing up Mail.app and see what happens. More to come later.

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