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Retrospect 17: A Cautionary Tale

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Today I upgraded from Retrospect 16 to 17 and ran one of my daily backup scripts. The amount of data being backed up was a couple GB instead of the expected 20 MB and it completely filled up my small disk image where the backup resides. Inspecting the script, I discovered the source (a folder) had spontaneously been changed to a different source folder, on a different volume. Also, the "favorite" folder that was the usual source was gone from the source list. I had to browse and add it again. So my cautionary tale is to check your scripts before running them after upgrading to 17. This is the first time I've had a problem like this after an upgrade.

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See the second paragraph in the P.S. in this Windows-Professional post, discussing my guess about the "quickie" nature of the 17.0 release.  In the problem you report,  I suspect the culprit is a bug in "Configuration Management: Fixed issue with importing certain subvolumes from configs.xml (#7848)".

Here's why and how to submit a Support Case for a bug.  I urge you to do so, because it must be done by someone who actually has experienced the bug.

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The same problem recurred today after several weeks using these scripts without a hitch. I submitted a support case.


I received a response from support. Hopefully this will fix it and I'm posting here in case anyone else has a similar problem.

Agent Response: 
The Retrospect configuration file seems to be corrupt. Please proceed as following to rebuild the Retrospect configuration file:
1) Close Retrospect and stop the Retrospect Engine
2) Go to /Library/Application Support/Retrospect 
3) Remove the config80.dat, config80.bak and any config8.x.dat or config8.x.bak files from the folder. 
4) Run Retrospect Engine & Start Retrospect
Please let us know if the problem you have still persists. 



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