Shawn Connelly 0 Report post Posted October 29, 2019 I have Retrospect for Windows 16.5.1.109 (Windows 10 Pro version 1903) and during a recent automatic update of my computer, I started getting this message when Retrospect started: "Retrospect cannot start Can't load the configuration, error -802 (typed-space is corrupt). version 0x0005 found, version 0x0350 expected" Retrospect quits when clicking OK in the dialog box, so I can't access log files. Any suggestions? Share this post Link to post Share on other sites
DavidHertzberg 73 Report post Posted October 29, 2019 Shawn Connelly, I'm a Retrospect Mac administrator, and I'm still on 16.1. Here's why and how to file a Support Case. If you bought (or upgraded, I think) Retrospect within the last 45 days, you're entitled to free personalized help from Retrospect Tech Support. Share this post Link to post Share on other sites
Nigel Smith 25 Report post Posted October 29, 2019 It's *probably* a corrupt Retrospect configuration file (see eg here for the same). I believe the latest Windows version is still using "Config77.dat", found in "C:\ProgramData\Retrospect" (Windows users feel free to chime in!). Either restore that from a backup or delete, launch RS, and reconfigure. Worth noting that you'll also find "assert_log" and "operations_log" in that same directory -- these can be opened with a text editor, so you can access the log files when RS won't launch. Share this post Link to post Share on other sites
Shawn Connelly 0 Report post Posted October 29, 2019 The instructions Nigel provided were accurate. Removing the "Config77.dat", found in "C:\ProgramData\Retrospect" directory resolved the issue. No further human intervention required. Share this post Link to post Share on other sites
x509 25 Report post Posted November 2, 2019 When you removed Config77.dat did you lose your entire backup history? I still haven't upgraded to 16.51and I think I'll wait until 16.5.2 or 16.2.. x509 Share this post Link to post Share on other sites
