erostratus Posted October 17, 2019 Report Share Posted October 17, 2019 Hello, I installed Retrospect 16.5 on a system running 10.14.6 two days ago. Configured Retrospect to do a full system backup (to Minio S3 on a Synology). No problems, and the first backup was a success. Configured Retrospect to back up every day at 6 am. Checked on the machine today, and fans were spinning. Retrospect engine was crashing and restarting every 10 seconds or so. Console.log gives this message: "(com.retrospect.retroengine[1057]): Service exited with abnormal code: 255" Retrospect Assert_log gives this error: "Error info: Assertion failure at "slotcon.cpp-698", on threadID 0x70000DE0C000" Restarting the computer doesn't fix it. Stopping and restarting the Engine doesn't fix it. Any ideas? Quote Link to comment Share on other sites More sharing options...
DavidHertzberg Posted October 18, 2019 Report Share Posted October 18, 2019 erostratus, Here's the Knowledge Base article "Cloud Backup — How to Set Up Minio for Cloud Backup". If you've followed that procedure, here's why and how to create a Support Case for a bug. If you bought/upgraded Retrospect within 30/45 days, you may be entitled to free personalized help from Tech Support. Quote Link to comment Share on other sites More sharing options...
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