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Backups "freeze" part way with no error

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Many of my backups have stopped part ways. At the moment there are 5 scripts stopped on "Scanning (C:) on blah-computer", 1 script mid copy (performance and time remaining/elapsed are not moving), and 1 script in "Finding 'another-computer'"

None of these are showing any relevant errors or warnings giving me a clue as to why it has just stopped. I'm able to pause but not stop these are all i can do is force a reboot. This happened on one other occasion and stopped all scripts from executing as well. The interface is still responsive.

Interestingly the logs show the last entries at about 7-730 pm but all I can figure from that is they all stopped "at the same time"

Also, not all of the scripts stopped, some scripts finished after this time period.

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The version of Retrospect you are running and the OS of the Backup Server and the Clients would be helpful in offering you suggestions.

Also thoroughly check you network hardware. A momentarily failing network switch, which I have had, can wreak havoc with backups.

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Over the weekend I had the same type of freeze\hang with the console stuck at "Finding next-computer-to-backup". I'm running Retrospect for Windows Multi-Server V15.5.0.179 which I upgraded to last week. Before that I was running V15.1.2.100 for a while for no issues. It's on a Windows 2012 R2 server and the only thing that changed was the upgrade of Retrospect so I suspect its and issue with V15.5.0.179. The backup computer is running Windows 10 Pro 1803 64bit agent version V15.5.0.179.

 

 

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