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Building snapshot never completes Retrospect 9.5+Win10

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Problem: Building snapshot never completes Retrospect 9.5+Win10



I have been using Retrospect with Windows 7 for many years and its been a lifesaver on 2 occasions when my hard disk died.


I have "upgraded" to Windows 10 and I am using Retrospect 9.5.3. Since the Win10 upgrade I am unable to complete a backup because Retrospect hangs at the stage of "Building snapshot".


I see there have been reports of this problem in other fora but I could not find any solution.


Does anyone have any insight as to what I can do?



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