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jotrago

Outlook not shutting down on some clients

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I have a small site (retro 9.5) with a dozen windows laptop clients (Win 7 & 8), no Open File Agent. We are using Proactive backup with a separate script and backup set for EMail which has Block Level Incremental and Force Backup of MS Outlook Data enabled in the options. A selector looks for .pst and .ost files

Some of the clients gracefully shut down Outlook and backup happily , others do not, and consistently give the usual

 

error -1111 ( locked range conflict)

 

Any Ideas?

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What is the difference between the clients that work and those who does not?

Windows 7 vs. 8?

32-bit vs. 64-bit?

Outlook version?

 

Or does the user(s) immediately (re)start Outlook when it closes?

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We're busy trying to build a table of that info. I support the site remotely so have to rely on the local people to gather that info.

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Not overly familiar with Outlook but could it be something as simple as scheduled e-mail pulls (such as check mail server for new emails every n minutes) that is causing Outlook to restart after shutdown.

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