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Communication problems with tape library

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Hi Community,

 

since a couple of weeks we have problems with the communication between Retrospect server (9.5.3.103) and our Tandberg T40 Library [1]. For example if I drag a tape out of the drive back to it's place in the library using the Retrospect devices interface, a task is shortly listed in Retrospects task monitor, just for a part of a second but nothing happens, finaly the task is listed as succesfull done in Retrospects task history but the tape is still in the drive. Or another problem occurs sporadically during the transfer of a disk backup set to a tape backup set, than the media change from the first tape to the second of this backup set doesn't take place but the job keeps alive and blocks the following tasks. If I move the tape with the control interface of the library itself, everything works promptly without any error. We already changed the SAS HBA in the Retrospect server but the problems are still present.

 

Does anyone have a clue how I can fix that problem?

 

[1] http://www.retrospect.com/de/devices/a0JU00000027EATMA2

 

Thx & Bye Tom

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We had a similar problem with version 10.0.x. If we dragged the tape from the drive to the slot, nothing happended. Except that the drive was seen as "busy" and no execution took place.

 

The workaround was to exit Retrospect and from then on use the "Eject" item in the tape drive's context menu.

 

Hope this helps.

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This is from the V10.0.2.119 release notes:

 

Fixed: tape device issue which prevented dragging tape from drive to library slot (#5283)

 

I'm not sure if that applies to V9.5.3.103 though.

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Servus Lennart,

 

 

The workaround was to exit Retrospect and from then on use the "Eject" item in the tape drive's context menu.

 

jep it works this way and it helps a lot because now is a reinstall of Retrospect no longer necessary. ;-)

 

Thx & Bye Tom

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Servus Johnny,

 

This is from the V10.0.2.119 release notes:

 

Fixed: tape device issue which prevented dragging tape from drive to library slot (#5283)

 

I'm not sure if that applies to V9.5.3.103 though.

 Okay since we had to buy a service contract with the last version it should be no problem to get the new version 10.x. For something should that "must have contract" supposed to be good ;-)

 

Thx & Bye Tom

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