markleedsuk Posted May 7, 2015 Report Share Posted May 7, 2015 I assumed this was obvious, I want to remove the server from one Mac and move it to another. The support representative however has suggested that might not be possible!! Surely I am allowed to uninstall it from one Mac, install it on a newer Mac and enter my existing license without having to purchase another copy? Can anyone clarify this for me? There are support articles about moving to a new Mac but they all just mention installing it on a new Mac. They could then weasel out of it by saying, well we said install on a new Mac, we didn't say you could use your existing license. If you really can't do this then it's disgraceful, most software nowadays can be used on multiple personal machines, the ones that need individual licenses can at least be moved so they are only in use on one machine (in case of hardware failures for example). Did I just get the support numpty or am I going to have problems? Many thanks. 1 Quote Link to comment Share on other sites More sharing options...
Daniels Posted May 7, 2015 Report Share Posted May 7, 2015 You should be able to move Retrospect from one Mac to another. In order to keep your existing license, scripts, etc. you will need to move the Retrospect config file as well. If you copy this file you should not have to re-enter existing license number. Quote Link to comment Share on other sites More sharing options...
Don Lee Posted May 7, 2015 Report Share Posted May 7, 2015 Yes, you can "move" the server to a new mac. Licensing is tied to the engine, and needs to be entered on install. Moving *just* the engine/application does not work. Also, if you do "move" the server, some things in the config will not translate. For instance, if the catalog files are on a disk that has a different name in the new machine, you'll have to fix that before those scripts/media sets will work. There are KB article(s) about this describing the details. I think this is mostly a misunderstanding. Maybe the support person misinterpreted what you wanted to do. Quote Link to comment Share on other sites More sharing options...
markleedsuk Posted May 8, 2015 Author Report Share Posted May 8, 2015 Many thanks for this, makes me feel a little better! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.