sowen222 Posted March 18, 2015 Report Share Posted March 18, 2015 Just installed v10 (build 213) on Windows 8.1. I changed NO settings/preferences during the upgrade. - It is unable to send notification emails, error -592 "Invalid response from SMTP server". - It is also unable to check for updates (reports "cannot connect"). I double-checked the Windows Firewall settings, and they allow Retrospect through. I even temporarily disabled the firewall, and still the same errors. Quote Link to comment Share on other sites More sharing options...
johnwmreed Posted March 18, 2015 Report Share Posted March 18, 2015 I have had this same problem forever (many versions). I have tried everything, and nothing works. What is the magic secret to get email notification to work? Quote Link to comment Share on other sites More sharing options...
johnwmreed Posted March 18, 2015 Report Share Posted March 18, 2015 OK, every once in a while a blind pig finds an acorn. I tried port 465 (smtp.comcast.net:465) and it works. Go figure!?!?? Quote Link to comment Share on other sites More sharing options...
sowen222 Posted March 19, 2015 Author Report Share Posted March 19, 2015 Thanks John, your work-around for SMTP works for me too. A previous version of Retrospect had this problem, as I recall, but it was later fixed. Somehow they re-introduced it in v10. Of course the "Check for Updates" still fails, but it wouldn't surprise me if it weren't due to a similar problem (e.g. an SSL-negotiated port). Quote Link to comment Share on other sites More sharing options...
bdunagan Posted March 19, 2015 Report Share Posted March 19, 2015 @sowen222 In v10, we added an SSL authentication checkbox for email to ensure Retrospect does not fall back from SSL to non-SSL if SSL authentication fails. This checkbox defaults to enabled, including on upgrades. And specifying a port ensures Retrospect attempts the connection on the correct one. Quote Link to comment Share on other sites More sharing options...
johnwmreed Posted March 19, 2015 Report Share Posted March 19, 2015 I got Version 10 build 213, and there is no SSL authentication checkbox on my Email Preferences - must not have made it into the upgrade. Quote Link to comment Share on other sites More sharing options...
sowen222 Posted March 20, 2015 Author Report Share Posted March 20, 2015 @bdjunagan, @John Reed, I can confirm that the checkbox is missing in the Desktop version. I verified this omission with Retrospect Support via email and they have entered it as a bug. The bug with being unable to connect to the upgrade server is still present, and Support has just ignored it, saying there are currently no updates (I used to get "you are using the latest version", now I get an error... there *is* a difference). Quote Link to comment Share on other sites More sharing options...
bdunagan Posted March 20, 2015 Report Share Posted March 20, 2015 Thanks for helping us identify the checkbox bug. We'll have a test build ready in the next few days to address this. @sowen222 For the upgrade issue, could you attach a screenshot of the issue to this thread or the support ticket? Quote Link to comment Share on other sites More sharing options...
sowen222 Posted March 21, 2015 Author Report Share Posted March 21, 2015 Here are screenshots of the update-check error, plus the dialog-box for the related preferences. Quote Link to comment Share on other sites More sharing options...
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