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TERRYRICKETTS

Client being flagged as virus

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We are running Retrospect multi-Server 9.5.2.103 on two WIndows Server 2008 R2 64 bit servers. Most of our clients have been recently updated to version 9.5.0.134.4.

 

In the last week our Symantec AntiVirus server started flagging a Retrospect file named 'cntdwn.exe' (or something close to that) on almost every workstation as a virus and started quarantining the files. About the same time the Proactive backups stopped finding any machine to backup. We can still manually backup machines, and I have had to resort to writing scripts to manually do all the machines in each backup set.

 

Symantec claims they are not flagging anything.

 

Are we going to have to reinstall the client on every machine to clean this up? That will be over 500 machines. Recently a couple of the machines had the client removed and reinstalled. We then had to tell the server to forget the machine  and then re-add it before it would recognize the client.

 

This is becoming a major time sink and a hassle. Has anyone else run into this problem?

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An update on our situation. The file name is 'cntdown.exe'. When an exception was added to the Symantec list for that file name the problem went away. We were seeing the  flag from Symantec close to 40 times an hour. Now there are none. Also within an hour of the exception being added we had 32 machines respond to Proactive and backup.

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I would think that cntdown.exe is related to the a backup is about to begin dialog box that is supposed to be displayed on the client before a backup starts. (In all the years I have been using Retrospect I have never seen this dialog actually appear on my Windows XP, 7 or 8.x clients.)

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