StewartH Posted November 13, 2014 Report Share Posted November 13, 2014 Hi I'm new to Retrospect (taken over from a colleague who has now left) so please bear with me. We run a Daily and Weekly back up to two separate external drives. Both have been running fine but the daily back up has been failing since Monday, I keep getting the message 'error - 1101 (file/directory not found). I've shutdown all machines and restarted the server and retrospect but continue to get the same message. Are files are broken down alphabetically in 3 main folders A-H, I-N and O-Z. O-Z had been accidentally dragged into I-N and I think the back up has been confused by this, but have move it back now. I think this may have caused the error but it can't seem to get passed it now. Would wiping the Daily back up drive and doing a fresh one work or has anyone got any more sound advice? All suggestions gratefully received. The server is running OSX 10.7.5 and Retrospect is version 10.1.0 (221) I haven't updated either as it's run fine until now and I assumed there must be a reason it's not been updated further before. Many thanks Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted November 13, 2014 Report Share Posted November 13, 2014 How many errors do you get and for what files? You would normally get the error for files that existed during the scanning phase of the backup, but has been deleted by the time of the actual file copy. Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 13, 2014 Author Report Share Posted November 13, 2014 Hi I just the one error and it says 'Cant access back up set Media set A, error message 1101 - ( file/directory not found) then the date execution incomplete'. Like I say I'm very new to this so I'm not sure if I'm missing something? Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted November 13, 2014 Report Share Posted November 13, 2014 I see. It looks like Retrospect has lost its catalog file (or maybe the member disk itself). The default location where Catalog Files are saved on the Retrospect server is /Library/Application Support/Retrospect/Catalogs/. If you find the catalog file there, just double click it for Retrospect to find it (again). Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 13, 2014 Author Report Share Posted November 13, 2014 Thanks very much for your help. I've done that and clicked Media Set .rbc (hope that's correct it's the only one that is there) I'll see if it work later when we do the update. Thanks again. Quote Link to comment Share on other sites More sharing options...
twickland Posted November 13, 2014 Report Share Posted November 13, 2014 If Lennart's suggestion doesn't work, please post a screenshot of the operations log that includes everything between the timestamps that come before and after the error message. Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 14, 2014 Author Report Share Posted November 14, 2014 Morning unfortunately that hasn't worked, I've attached a screen grab of the error log (hopefully this is what you meant?) any other suggestions would be gratefully received? Quote Link to comment Share on other sites More sharing options...
twickland Posted November 14, 2014 Report Share Posted November 14, 2014 OK, you need to locate the catalog for Media Set A, which will have the name "Media Set A.rbc," not "Media Set.rbc" (the latter is probably the second media set that's listed on the left sidebar, an is probably what you're using for your successful weekly backups). It's probably easiest to look for it in Finder. Once you know the directory path, go to the Media Sets pane in the Retrospect Console app, click on the Locate button, and navigate to the correct directory location. In Retrospect, each media set consists of two components: the catalog file and a bunch of data files. If you can't find Media Set A.rbc, you will need to rebuild the catalog file from the media containing the backup data, which can take some time, depending on how much data has been backed up. I'd recommend storing all catalog files in the default location, which is /Library/Application Support/Retrospect/Catalogs on the backup server. The Rebuild button is visible in the Media Sets pane. Incidentally, while the screenshot of the Backup pane you attached did have enough information in its log excerpt to answer today's question, the entire operations log can be viewed by selecting View:Log from the menu bar. Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 14, 2014 Author Report Share Posted November 14, 2014 Hi Twickland, thanks for your help. I've searched for Media Set A.rbc and the only place I can find it is on the external hard drive where the back up is stored, is this going to be the correct source that I need to link it to? As it seems odd that it on the external drive instead of the hard drive. Thanks again Quote Link to comment Share on other sites More sharing options...
twickland Posted November 14, 2014 Report Share Posted November 14, 2014 I've searched for Media Set A.rbc and the only place I can find it is on the external hard drive where the back up is stored, is this going to be the correct source that I need to link it to? As it seems odd that it on the external drive instead of the hard drive. That's probably the file you want. However, I'd recommend copying this catalog file to the local hard drive volume on the backup server, preferably to the same location as the other media set catalog, and then pointing Retrospect to this location rather than the one on the external drive. Assuming this is successful, I'd also recommend that you then delete the catalog file from the external volume so you don't get confused about which version is the correct one. Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 17, 2014 Author Report Share Posted November 17, 2014 Hi Sorry about this, I've copied the Media Set A.rbc over and tried to 'locate' it in Retrospect. but when I find the file and click 'OK' button it doesn't do anything (the button is highlighted blue when I click on the .rbc file so should work). I've attached the screen shot I'm on to make sure in the right place. Do you have any other advice do I need to 'rebuild' or 'repair'? Again any advice gratefully received. Quote Link to comment Share on other sites More sharing options...
twickland Posted November 17, 2014 Report Share Posted November 17, 2014 Your screenshot shows that Retrospect thinks the catalog is on volume "Back Up One," which I'm assuming is the external drive where the backup data is stored and not your boot volume. Are you saying that if you navigate to the correct location on your boot volume and click OK, the catalog path doesn't change in the Media Sets pane? If that's indeed the case, I'd try stopping and restarting the Retrospect engine in System Preferences to see if that makes any difference . If it doesn't, you'll need to remove Media Set A from the media sets list (click on the Remove button) and then re-add it. Before you do that, though, make a note of which scripts use Media Set A and what their schedule of operations is, because you will need to manually add Media Set A back as a destination in those scripts and recreate the schedules. Quote Link to comment Share on other sites More sharing options...
StewartH Posted November 24, 2014 Author Report Share Posted November 24, 2014 Hi, I've reinstalled the Media Set A for the daily back up now and all seems to be working correctly, thanks very much for your help with this. Quote Link to comment Share on other sites More sharing options...
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