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jcagle

Retrospect client 11.5.2 (104) will not turn on

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OS X Version 10.6.4

 

Current Retrospect Client Version 11.5.2 (104)

 

Previous Retrospect Client Version 6.1.107

 

When I click the "On" button in the Retrospect Systems Preferences pane and click the lock the button goes to "Off".

 

I recently installed Retrospect Client Version 11.5.2 (104) but I did not use an uninstaller to remove the old 6.1.107 version. Is there a way to clean this up so that the client will run?

 

In the Console, I get the following output.

 

Process:         retroclient [37438]
Path:            /Library/PreferencePanes/Retrospect Client.prefPane/Contents/MacOS/retroclient
Identifier:      retroclient
Version:         ??? (6.3)
Code Type:       X86-64 (Native)
Parent Process:  launchd [13899]
 
Date/Time:       2014-11-05 09:02:01.123 -0800
OS Version:      Mac OS X 10.6.4 (10F569)
Report Version:  6
 
Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001585ec780
Crashed Thread:  2
 
Thread 0:  Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib             0x00007fff83cf3eb6 __semwait_signal + 10
1   libSystem.B.dylib             0x00007fff83cf7cd1 _pthread_cond_wait + 1286
2   retroclient                   0x00000001000257ea SEventWait + 134
3   retroclient                   0x00000001000254d0 SThreadSpawn + 293
4   retroclient                   0x0000000100008eb7 main + 191
5   retroclient                   0x00000001000012e4 start + 52
 
Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib             0x00007fff83cd208a kevent + 10
1   libSystem.B.dylib             0x00007fff83cd3f5d _dispatch_mgr_invoke + 154
2   libSystem.B.dylib             0x00007fff83cd3c34 _dispatch_queue_invoke + 185
3   libSystem.B.dylib             0x00007fff83cd375e _dispatch_worker_thread2 + 252
4   libSystem.B.dylib             0x00007fff83cd3088 _pthread_wqthread + 353
5   libSystem.B.dylib             0x00007fff83cd2f25 start_wqthread + 13
 
Thread 2 Crashed:
0   libSystem.B.dylib             0x00007fffffe00830 __memcpy + 144
1   retroclient                   0x0000000100024b97 sopsFileLoad + 1453
2   retroclient                   0x0000000100024db1 LoadConfig + 49
3   retroclient                   0x000000010000c38f SopsLoad + 95
4   retroclient                   0x0000000100001ff2 DoSopsLoad + 20
5   retroclient                   0x0000000100008cda StartClient + 107
6   retroclient                   0x00000001000256d2 threadSpawner + 64
7   libSystem.B.dylib             0x00007fff83cf2456 _pthread_start + 331
8   libSystem.B.dylib             0x00007fff83cf2309 thread_start + 13
 
Thread 2 crashed with X86 Thread State (64-bit):
  rax: 0xffffffffa7f936e0  rbx: 0x0000000000000800  rcx: 0xfffffffffffff800  rdx: 0x0000000000000000
  rdi: 0x0000000100580660  rsi: 0x00000001585ecf80  rbp: 0x000000010056c740  rsp: 0x000000010056c740
   r8: 0x0000000000020000   r9: 0x0000000000020000  r10: 0x00007fff8932aca5  r11: 0x000000010057fe60
  r12: 0x000000010057fe60  r13: 0x000000010004e580  r14: 0x0000000000000800  r15: 0x00000000ffffffff
  rip: 0x00007fffffe00830  rfl: 0x0000000000010246  cr2: 0x00000001585ec780
 
Binary Images:
       0x100000000 -        0x100048fff +retroclient ??? (6.3) <EABC8D47-ED12-37A1-A158-66ABDEB78125> /Library/PreferencePanes/Retrospect Client.prefPane/Contents/MacOS/retroclient
    0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff80003000 -     0x7fff80011ff7  libkxld.dylib ??? (???) <EE840168-1F67-6219-8BA3-C46039BCC8B3> /usr/lib/system/libkxld.dylib
    0x7fff81109000 -     0x7fff8111ffef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff81a13000 -     0x7fff81c99ff7  com.apple.security 6.1.1 (37594) <5EDDC08C-C95B-2D24-E1D2-D30D233AB065> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff81ce9000 -     0x7fff81cedff7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
    0x7fff81e63000 -     0x7fff81f7afef  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
    0x7fff82139000 -     0x7fff8246cfe7  com.apple.CoreServices.CarbonCore 861.13 (861.13) <BC2F9B4E-D305-D717-D97E-EC78C7DE9EE9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x7fff826e5000 -     0x7fff827b5ff7  com.apple.CFNetwork 454.9.7 (454.9.7) <AA6EB690-6CCF-603D-AAC2-35B9E05D1593> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7fff831d9000 -     0x7fff83225fff  libauto.dylib ??? (???) <072804DF-36AD-2DBE-7EF8-639CFB79077F> /usr/lib/libauto.dylib
    0x7fff83248000 -     0x7fff83248ff7  com.apple.CoreServices 44 (44) <210A4C56-BECB-E3E4-B6EE-7EC53E02265D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff83545000 -     0x7fff83586fff  com.apple.SystemConfiguration 1.10.2 (1.10.2) <BC27BDD4-9CC8-9AF0-B4C2-DD50FD751CBF> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x7fff8363d000 -     0x7fff8364cfff  com.apple.NetFS 3.2.1 (3.2.1) <0357C371-2E2D-069C-08FB-1180512B8516> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff83654000 -     0x7fff836b2ff7  com.apple.framework.IOKit 2.0 (???) <010C3398-7363-8F4B-719C-263867F15F63> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff83744000 -     0x7fff83755ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
    0x7fff83cb8000 -     0x7fff83e78fef  libSystem.B.dylib 125.2.0 (compatibility 1.0.0) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
    0x7fff8455e000 -     0x7fff846d3ff7  com.apple.CoreFoundation 6.6.3 (550.29) <48810602-63C3-994D-E563-DD02B16E76E1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff85225000 -     0x7fff852c5fff  com.apple.LaunchServices 362.1 (362.1) <2740103A-6C71-D99F-8C6F-FA264546AD8F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x7fff854e9000 -     0x7fff855a2fff  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <5A15E12A-AE8F-1A36-BBC7-564E7D7AD0FB> /usr/lib/libsqlite3.dylib
    0x7fff8564a000 -     0x7fff85672fff  com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    0x7fff85a87000 -     0x7fff85b04fef  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
    0x7fff86a3b000 -     0x7fff86acbfff  com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x7fff86fe9000 -     0x7fff8709ffff  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F206BE6D-8777-AE6C-B367-7BEA76C14241> /usr/lib/libobjc.A.dylib
    0x7fff87200000 -     0x7fff872bdff7  com.apple.CoreServices.OSServices 357 (357) <718F0719-DC9F-E392-7C64-9D7DFE3D02E2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x7fff87676000 -     0x7fff876a1ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
    0x7fff879a5000 -     0x7fff879efff7  com.apple.Metadata 10.6.3 (507.10) <641395B7-FF2C-B94C-965A-CE6A0830645F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x7fff87e09000 -     0x7fff87e0fff7  com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x7fff880a1000 -     0x7fff8825ffff  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <0E53A4A6-AC06-1B61-2285-248F534EE356> /usr/lib/libicucore.A.dylib
    0x7fff88a69000 -     0x7fff88aa4fff  com.apple.AE 496.4 (496.4) <CBEDB6A1-FD85-F842-4EB8-CC289FAE0F24> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
 
 

 

 

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Try this:

 

Macintosh Clients

1) Go to the client computer

2) Run the uninstall script included with the Retrospect Client installer

3) Go to Library/preferences and delete the retroclient.state file

4) Reinstall the Retrospect Client. Retrospect should prompt you to enter a new password during the install process.

5) Go to the backup server and re-add the Retrospect Client.

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I'm struggling with this issue as well, but I don't find a retroclient.state file in Library/Preferences, before or after running the Uninstaller. Is it a Hidden file?

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Sorry for the confusion. The file is at "/Library/Preferences/retroclient.state", in the System Library. You should be able to see it in Terminal.

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